Spec-Care Ltd Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company and its specialized repair services. Customers frequently praise the exceptionally fast turnaround times and the highly efficient repair process for badly damaged eyewear. Many people also highlight the remarkable quality of the restoration work, noting that their favorite items look entirely brand new again. Some reviewers were happy with the surprisingly affordable pricing and great financial value, especially when compared to the high cost of purchasing brand new replacements. Consumers also consistently appreciate the genuinely helpful communication, clear progress updates, and professional customer service provided by the team throughout the entire experience.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a consistently fast turnaround time and... See more

Quality

Users describe positive interactions with quality, consistently highlighting fast turnaround times and... See more

Product

Customers report great satisfaction with the product restoration services. People mention that broken arms,... See more

Price

Consumers find price to be positive, frequently highlighting reasonable costs and fair charges for their... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the exceptional turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(360)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was clear and helpful. Repairs were carried out quickly, glasses were returned swiftly after payment of invoice and the results were virtually seamless. It was really hard to see that there had ever been any damage.

20 August 2025
Rated 5 out of 5 stars

High quality service and fast delivery. Super!

Glad I found Spec-Care. Put simply, before you replace your damaged glasses, consider checking with Spec-Care if it can be fixed. Great service! My badly damaged glasses was returned looking like it did the first time I bought it. Very fast service as well.

1 August 2025
Rated 5 out of 5 stars

Refurbished Mont Blancs

Fantastic service and communication. My wonderful and, rather expensive, Mont Blanc sunglasses were heading for the bin. Thanks to Spec-Care, I now have a refurbished pair of glasses that will hopefully last years to come. Thanks so much!

20 July 2025
Rated 5 out of 5 stars

Highly recommended

Excellent service, my glasses cracked in two across the bridge, I posted them on Tuesday and they were returned on Thursday with an invisible repair looking like new.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Super service. Certainly delivered for me. I had some old, unique glasses. They mended the arms and re- glazed and delivered on time. Excellent.

10 June 2025
Rated 5 out of 5 stars

Highly recommended

Very easy to get a price, simply post your specs and the weld repair was undetectable. Glasses were returned within three days.

30 May 2025
Rated 5 out of 5 stars

Really great service

I sent off 3 pairs of glasses, 1 prescription and 2 pairs of old but loved sunglasses. I was so so happy with all of them, all fixed and polished and looking like new, I’m very pleased thank you!

4 June 2025

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