First time there. Pleasantly surprised. Everything run very smoothly. Plenty to occupy us. Lovely bar and relaxation area. Good views of the race tracks from many extremely comfy spots. Especially li... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars was because I had trouble in booking the treatment as I didn’t wanted to pay the £10 cancellation fee and the system didn’t let me to pay I was disappointed called the hote... See more
The Crown Plaza at Victoria Docks was great - especially the hotel staff in the bar and restaurant who couldn't do enough to serve us. However I've only given 4 stars because we had huge problems on... See more
Company replied
Lovely treatments and afternoon tea. My only issue they do not have robes for people who are tall and a size 18 small robe that didnt fit ruined my experiencd
Company replied
Company details
Written by the company
The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.
Find your indulgence with SpaSeekers
Written by the company
- Best Price Guarantee on UK wide spa experiences
- Choose from our nationwide selection of spa experiences including: Spa Day & Breaks, Deals & Gift Vouchers
- Spa Gift Vouchers from just £25
- Redeemable UK wide at around 500 locations
- Award winning customer service
- Free impartial advice & booking service
- Specialists in group bookings
- Book online or by phone
- Instant gift vouchers from £25
Contact info
4 Villiers Court, Copse Drive, Meriden Business Park, CV5 9RN, Coventry, United Kingdom
- www.spaseekers.com
4.3
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant offer
Brilliant offer. Service at Spa wonderful. Quick and easy to use discount.
11 August 2026
Reply from SpaSeekers.com
Hi SB,
Thanks for your lovely review!
We love hearing that you find booking your spa expeirence with us easy, with plenty of offers to choose from and everything nice and clear along the way. And making the most of a discount is always a bonus! ✨
We’ll look forward to welcoming you back for the next one!
Billie @SpaSeekers💜
Reply from SpaSeekers.com
Hi Jayne,
Thanks for the lovely review! We're so glad you found it easy to book your experience.
We hope to welcome you back again soon!
Billie @ SpaSeekers💜
General experience
Booking was straight forward and accessible. Was booked for dual treatments but had to have individual ones as staff member on holiday. Worth keeping booking system updated? place was clean and stone massage treatment was relaxing and therapist tailored session to my needs and was very good. All staff friendly and welcoming .
9 August 2026
Reply from SpaSeekers.com
Hi Pardeep,
Thanks for the lovely review! It is great to hear your booking process was straight forward and accessible.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @ SpaSeekers💜
Easy to book.
13 August 2026
Reply from SpaSeekers.com
Hi Paula,
Thanks for the lovely review! We're so glad you found it easy to book your experience.
We hope to welcome you back again soon!
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Kay,
Thank you for your feedback.
We advise that you call the venue once you have received official confirmation from SpaSeekers to confirm that you are happy with the times that have been allocated.
We hope to welcome you back to SpaSeekers to book another experience soon!
Billie @ SpaSeekers 💜
Availability is not accurate
After spending hours trying to choose the best deal for my mums birthday we finally chose and booked one that we could see was available online, only to be contacted directly by the spa to say that they want to change the day because they don't have availability on that day. It's a draining process already to have to go back and look and not know if the same thing might happened again.
13 August 2026
Reply from SpaSeekers.com
Hi Sophie,
Thank you for sharing your experience, and we’re really sorry for the frustration and disappointment caused, especially after spending so much time choosing the perfect experience for your mum’s birthday.
We’re pleased to see that a member of our team has now been able to assist you directly and resolve the issue for you.
Our availability relies on our spa partners keeping their booking calendars up to date and closing off dates once they become fully booked. On very rare occasions, availability can change before this is reflected on our system, which unfortunately appears to have happened here.
We appreciate your patience while we worked to put this right, and we hope your mum had a wonderful birthday and enjoyed her experience. 💕
Billie @SpaSeekers💜
Really ease and would use again
Used my Tesco club card points. Wow, why value for money. Will definitely use again. Simply and great comms
23 June 2026
Reply from SpaSeekers.com
Hi Giuseppe,
Thanks for your fab review! We’re delighted to hear you got great value from your Tesco Clubcard points.
We’ll look forward to welcoming you back for the next one! ✨
Billie @ SpaSeekers💜
I feel their voucher system is unfair
I feel their voucher system is unfair. I was bought a £75 voucher. Two months later my husband passed away. The following September the voucher was due to expire but I had forgotten about it, I may have been reminded of it with it being my birthday but unfortunately then my brother in law passed away in a very traumatic accident. I had exceptional circumstances that led to me forgetting about the voucher so I asked for it to be reviewed by manager, this request was ignored. They were not bothered at all quoting the system needs to be fair for everyone. Whilst I understand that to an extent this company doesn't have a great trust pilot standing and I think that's to do with it's customer service... They are of course happy to absorb the £75 as pure profit but at a cost to their future custom from me. I think the voucher rules serve spaseekers and not the customer... I'm guessing from reviews they get a lot of profit this way.
13 August 2026
Unprompted review
I didn't receive a confirmation from…
I didn't receive a confirmation from the venue, emailed Spa Seekers & they called me the next day & sorted everything. How lovely to actually speak to someone & be reassured that they will sort it for me.
Excellent customer service, thank you Harry! ☺️
7 August 2026
Reply from SpaSeekers.com
Hi Claire,
Thanks so much for the lovely review! So pleased Harry could get everything sorted and give you that extra reassurance along the way.✨
We really appreciate the feedback and would love to welcome you back again soon!
Natalie @SpaSeekers💜
Misleading - take payments without availability
I booked a spa treatment through your website which was clearly advertised as available, and I received a booking confirmation. This was specifically for a birthday tomorrow. Hours later, I received an email directly from the spa stating they are fully booked and cannot honour the reservation.
This is extremely misleading. Payment has already been taken by Spaseekers, and now I am left without plans for the birthday and having to wait for a refund for a booking that should never have been accepted.
This is disgraceful. I expect an immediate full refund. I will never use your service again.
12 August 2026
Reply from SpaSeekers.com
Hello Seid,
We’re really sorry to hear this, especially with the booking being for a birthday. We completely understand how disappointing and frustrating this must have been.
Our availability relies on spa partners keeping their booking calendars up to date and closing off dates once they become fully booked. On very rare occasions, availability can change before this has been reflected on our system, which unfortunately appears to have happened here.
We’re genuinely sorry that this left you without your planned spa experience at such short notice.
Natalie @SpaSeekers💜
Amazing experience
Amazing experience. Happy, helpful & professional receptionist. Wonderful team. Loved lunch on the beautiful terrace, swim, jacuzzi and amazing mudbath. Would recommend.
29 July 2026
Reply from SpaSeekers.com
Hi Katey,
Thank you for your fab review! We're so happy to hear you enjoyed your experience.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your fantastic feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Miss Williams,
Thanks for your lovely review!
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
Excellent company with super spa breaks
12 August 2026
Reply from SpaSeekers.com
Hi happy customer,
Thank you so much for your lovely review.
We're delighted to hear you had such a positive experience.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Easy to use
It was easy to use and I received confirmation of my chosen booking within minutes
6 August 2026
Reply from SpaSeekers.com
Hi Jenny,
So pleased to hear everything was quick and easy, and that your booking confirmation came through straight away.
We hope you have a lovely spa experience and look forward to helping you book your next spa escape with us! ✨
Natalie @SpaSeekers💜
Reply from SpaSeekers.com
Hi Valentine,
Thanks for the lovely review! It's great to hear you enjoyed the spa.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @ SpaSeekers💜
A chilled day .
A chilled , relaxed environment with Friendly, welcoming, helpful staff .
11 August 2026
Reply from SpaSeekers.com
Hi Ann-Marie,
Thank you for taking the time to leave your lovely review!
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @SpaSeekers💜
Good customer service
Good customer service reassuring
Nice products easy to understand
Good prices
26 July 2026
Reply from SpaSeekers.com
Hi Amanda,
Thanks for the lovely review! So glad the team could get everything sorted quickly for you.
We can't wait to welcome you back again soon!
Billie @ SpaSeekers💜
Easy to book
Easy to book. Even last minute.
Accurate details for the hotel and spa experience. Thank you
5 August 2026
Reply from SpaSeekers.com
Hi MM,
Thanks so much for the lovely review! Great to hear everything was easy for you.
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
more information is required with…
more information is required with booking. Confirmation of massages not given. Spa opening times given or not accurate. Need more info on pakage details when booking. You advertise spa deals but very few of the spa overnight pacakages actually include spa access.
7 August 2026
Reply from SpaSeekers.com
Hello there,
Thank you for your feedback. We’re sorry you felt some of the package information wasn’t clear enough, particularly around treatment details and spa opening times.
Just to clarify, the majority of our overnight spa packages do include access to the spa facilities, with the exact inclusions shown on each package before booking. We do appreciate your comments though and will continue to review how clearly this information is presented.
Natalie @SpaSeekers💜
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