Sparshatts Group Reviews 

646
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful and friendly, ensuring that the entire purchasing journey remains completely stress-free. Reviewers also deeply appreciate the professional service and the unique ability to test drive vehicles independently without ever feeling pressured. Many buyers highlight that the team goes out of their way to make everyone feel welcome and well-supported. Some people were dissatisfied with customer service, noting frustrating issues involving unresolved vehicle problems and unhelpful staff interactions. A few reviewers mentioned experiencing significant stress due to unexpected mechanical faults and feeling dismissed when trying to raise valid concerns.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, describing them as friendly, knowledgeable, and... See more

Service

Users describe positive interactions with service, highlighting incredibly helpful and polite staff.... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of satisfaction and severe issues. Many... See more

User experience

Reviewers express high satisfaction regarding the user experience, highlighting a painless and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting that staff members are always really... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best par... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.6

All reviews

(646)

49 reviews in the last 12 months

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Rated 3 out of 5 stars

More time and understanding

Got be honest I had mixed feelings about travelling the distance I did to get a car here, after recently purchasing another top marque from a specialist which was a disaster,
Won't mention the salesman's name at Havant , but from start to finish he was like he was dancing on broken glass.Everything was 100mph with him not much customer rapour
Nice enough guy although seemed very pushy.
The car I bought drove home nice and I'm writing this review very early into ownership.
This gentleman seemed matter what he just wanted or needed the sale so just be a bit weary of this
Not enough time to give the car a decent road test as there were only 25 miles in tank after me specifically informing them off the photos and video that it had no fuel. Promised it would be put right , obviously not enough time to put some in. Not impressed with that one bit.
As it happens, the car was as described, but I felt very pushed and hurried.
THIS IS NOT THE WAY TO DO BUSINESS.
I have been in the motor industry for 45yrs never felt like this buying a car, nearly walked away from deal to be honest.
I personally would think again about buying here. Not impressed but car so far fine.

13 April 2024
Rated 5 out of 5 stars

Car repair

Was dealt with by Steve Pratley who kept us informed throughout the day, was very pleasant and fixed the problem. Wish there were more people as helpful as he was!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent sales and aftercare service

Bought my car from sparshatts in Southampton last year, great sales service.

Recently had some repair work needed which all came under my warranty, excellent aftercare service, Steve was great, dealt with everything quickly and efficiently, car was back on the road same day.

11 April 2024
Unprompted review
Rated 4 out of 5 stars

Really happy with car and the service…

Really happy with car and the service offered during the sale.

5 April 2024
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to leave some feedback Craig. We are pleased to hear you are happy with the car, and thank you again for your business.

Rated 5 out of 5 stars

Good service

Nick was very helpful, explaining the purchase without being pushy. The car was well presented, no issues and up to date service. We have had the car a week and we love it.

28 March 2024
Rated 5 out of 5 stars

VW caravelle purchase

From my initial inquiry for the vehicle purchased everything explained and no pushy salesman , was treated with respect and professionalism from the salesman, easy transaction and buying experience.
several family members have also purchased vehicles from Sparshatts in the past and had the same experience, I would most defiantly buy from here again and recommend, special shout out to Nick Haysom who ensured my experience went well

28 March 2024
Rated 5 out of 5 stars

Nick was amazing

Nick was amazing, I gave him all the extras I was looking for on a car and he found me exactly what I was looking for.
Highly recommend.

19 March 2024
Rated 2 out of 5 stars

Poor

Not the best customer service experience I have ever had. Having travelled an hour to view the car, to be told to "go and see it" when explaining we were going to view another car on the same day, is not the response of a motivated sales person. We did in fact end up buying a car from Sparshatts Havant, we barely managed to get home on the petrol given and found the windscreen wiper to be broken. Finally, please clean your customer bathroom, it is a disgrace.

6 March 2024

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