Sparklzrhinestones Reviews 

3 weeks later and I’m still waiting for my order. After emailing twice for an update and completing the online query form, I was told that their WiFi had been down!! Really in this day and age when most things can actually be actioned from a mobile phones too. They explained that even though the item was marked as ‘delivery 1-3 days’ on my order confirmation, this was actually dispatched from the manufacturer and they would chase its whereabouts. With no reply as to an estimated delivery date, I contacted them again and asked for a refund. Again no reply. Sent one final email requesting a refund and still radio silence. I’ve had no choice but to contact my credit card company to ask them to investigate and hopefully receive a reimburse as I’m almost £140 out of pocket.

Absolutely appalling customer service, would not recommend this company to anyone. I really wish I’d seen the other comment before ordering as it would have saved me time and money.

I placed an order early Thursday morning (April 10th) based on the company’s claim of same-day dispatch. A full week later, my order still hadn’t even been shipped. I reached out politely for an update and was told it would be dispatched the next day. That never happened.

Excuses like “someone was away for the weekend” were given — but if your entire business grinds to a halt because one staff member is away, that’s a management failure, not a customer’s problem. I even raised valid concerns about the upcoming 4-day Bank Holiday and how it might affect delivery — they ignored my questions completely, offering no clarity, no confirmation, just silence.

Fast forward: it’s now been over two weeks, and not only have I still received nothing, but the company sent an appallingly rude and unprofessional email in response to my concerns. In this email, they admitted they had actively ignored my messages and emails — because apparently chasing up a paid-for order that hadn’t been dispatched is too much effort for them. (Yes, I have proof.)

Instead of taking responsibility for their lies (they told me it would dispatch the next day on April 14th — it didn't), they doubled down by being passive-aggressive and blaming me for following up. They even had the audacity to complain about being messaged at weekends — as if their failure to dispatch an order in the five working days they originally had before Easter isn’t the real issue.

Make no mistake:
This business is careless, untrustworthy, and extremely unprofessional. Their "customer service" is non-existent unless you publicly shame them. They seem far more concerned with silencing unhappy customers than actually fulfilling orders.

If your business can’t fulfill basic promises or treat customers with respect, you shouldn't be operating at all. It's been over two weeks, and I’ve followed up multiple times via email and Facebook, only to be ignored and blamed instead.

Don’t waste your time here — if you need rhinestones or anything else, go to companies like Crystal Parade or Beads&Crystals. I’ve had nothing but positive experiences with them — reliable, responsive, and professional. Something Sparklz Rhinestones clearly has no clue about.