While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible communication, no regular audits/checks, cover when our regular cleaner is away is terrible, clearly no care given. Oh and they charge you a set amount of hours per day even if they work less... See more

Company replied

Rated 5 out of 5 stars

Great communication . Amazing cleaning service best one I have had. Professional on time and worked very efficiently got more then what I expected so really pleased. Wish I could afford them weekly,... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, my experience with this cleaning company was very disappointing. Not only did the cleaners arrive late, but they also did not finish all the work that was agreed upon. Several a... See more

Company replied

Rated 5 out of 5 stars

We have been using Sparkle since January and can honestly say they are the best cleaners we have had. They paused our service when we had to shut the business temporarily due to Covid 19 - no questio... See more

Company details

  1. Commercial Cleaning Service

Written by the company

We are an ethical #Commercial Cleaning and #Carpet Cleaning /hard floor Cleaning company based in Bristol covering the South West of England. With a focus on high standards of cleaning and reliability. As a family run business we aim to be the best in the cleaning world. Samples of our work can be found on tiktok and on our facebook page. https://www.facebook.com/SparkleCleanup https://sparklecleanup.com https://www.tiktok.com/@sparklecarpets


Contact info

3.3

Average

TrustScore 3.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The best cleaning services around mwea…

The best cleaning services around mwea and its environs.leaving clothes clean and smelling fresh.
And the delivery,on point!

3 February 2026
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Great review, thanks David. Unfortunately you have the wrong Sparkle Cleaning. We are a UK based commercial cleaning company.

Rated 5 out of 5 stars

What a great experience!

What a great experience!
Sparkle do exactly that from their cleaning to lovely warm and engaging personality. Jenna came in and took charge doing a great job and leaving my house just …… sparkling 💥🌈

20 October 2025
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Thanks for the review Jennifer but unfortunately it's the wrong company.

Rated 5 out of 5 stars

Amazing cleaning company Great communication

Great communication . Amazing cleaning service best one I have had. Professional on time and worked very efficiently got more then what I expected so really pleased. Wish I could afford them weekly, $70/hr bit expensive. Nil complaints.

8 October 2025
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Hi Pravina, that's an amazing review but it really needs to go to the correct Sparkle Cleaning. We are based in the UK & only charge in Pounds 👍

Rated 1 out of 5 stars

Unfortunately


Unfortunately, my experience with this cleaning company was very disappointing.
Not only did the cleaners arrive late, but they also did not finish all the work that was agreed upon. Several areas were left untouched, and the cleaning was rushed and unprofessional.
On top of that, their prices are extremely high compared to the quality of service provided.
When I tried to raise my concerns, the customer service was not helpful at all.
I would not recommend this company based on my experience.

22 June 2025
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Hi Sanira,
I think you have the wrong Sparkle Cleaning. We have not heard of you so please remove this review.

Rated 5 out of 5 stars

Employee of Sparkle Cleaning

I was employed by Sparkle throughout university and worked across many sites with them, they are really amazing employers. Sally and Pete take care of you and communicate with you about when and where you can work, a lot of flexibility as well as good pay. Would highly recommend them as an employer. Also not to be too biased, but they clean to a really high standard too...I would know.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Great employer

I've worked for Sparkle for just over a year now and they are for sure one of the better cleaning companies I have worked for. Management are approachable and communicate well and pay is decent. Would recommend applying if you are looking for cleaning work in Bristol.

23 July 2023
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Thanks frank we aim to be the best employer we can and you're a great asset to the Sparkle Family

Rated 5 out of 5 stars

Will definitely hire them again!

The experience of hiring Sparkle Cleaning was amazing. Dan was punctual, very efficient, polite and easy-going. I plan to keep rehiring them in the future, as my rental flat carpet definitely needed a good cleaning, and I do not intend to let it become this dirty again.

21 July 2023
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Hi Alexandra,
Thank you for your wonderful review. Dan is certainly the man on the Carpet Cleaning. Professional equipment & products get the best results.
Spread the word and your next clean will be discounted if one of your recommendations has a carpet done.

Rated 5 out of 5 stars

Excellent Company

Not been with The company very long and I feel it speaks for both me and my mum as we've only been with sparkle for a month but really good company. Really good now with the boss. Excellent to work with. I think that says it all

15 June 2023
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Hi David,
You and your mother are an asset to the team. Never let us or the clients down and do a fantastic job.

Rated 5 out of 5 stars

A great company ,willing to go the extra mile.

Myself and my partner have been employed by Sparkle Cleaning for a few years now .During this time we have found our employers Sally and Pete Cole to be professional ,approachable , supportive and always willing to go the extra mile to ensure they maintain the highest cleaning standards for their company. They are always prompt in their responses if you require advice or information.
Sally and Pete are genuine, honest people who strive to achieve competitive goals .

19 July 2023
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Thank you for your amazing review and thank you for your reliability and hard work. We are glad you are part of this wonderful team.

Rated 5 out of 5 stars

Sparkle cleaning is a wonderful company

Sparkle cleaning is a wonderful company to work for, thoughtful and kind employers who care about there staff, training was provided when I started and the weekly catch ups make me really feel part of the team.

21 September 2022
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Thanks Nicola , we love having you as part of our Sparkle family

Rated 5 out of 5 stars

Wow what I can say

Wow what I can say, what a fabulous company to deal with. From the first point of contact to actually getting my clean done was professional all the way through. Iv tried a few company’s over the years but this one so far matches what they actually say and do. Very thorough always on time and any extras I want doing they do. Great team!!!

20 January 2023
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

Thank you for the review we aim to provide outstanding service

Rated 1 out of 5 stars

Terrible, avoid!

Terrible communication, no regular audits/checks, cover when our regular cleaner is away is terrible, clearly no care given. Oh and they charge you a set amount of hours per day even if they work less. This was eventually taken off the bill but only because I checked CCTV - they would happily charge for hours that they haven't cleaned.

11 April 2022
Unprompted review
SparkleCleaning logo

Reply from SparkleCleaning

I'm sorry to read this review, as from July 2022 Sparkle Cleaning has been sold and is under NEW ownership where our goal is to provide excellent reliable cleaning and customer service to the south west.

Rated 5 out of 5 stars

Great company to work for

Great company to work for. A really friendly team, set shifts, regular contact with line managers and high standards of cleaning and customer service. Would recommend!

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Great company to work for!

Sparkle Cleaning are a fantastic company to work for who really care about their staff, customers and providing a high quality service. Everyone on the team is really friendly and helpful. Cannot recommend them enough!

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Sparkling service

We have been using Sparkle since January and can honestly say they are the best cleaners we have had. They paused our service when we had to shut the business temporarily due to Covid 19 - no questions asked and resumed promptly when we returned.
Highly recommended.

21 May 2020
Unprompted review
Rated 5 out of 5 stars

They did an amazing job

They did an amazing job! What an excellent team! They arrive on time, they are thorough, and my shop is so fresh and clean when they’re done. Thanks again.

7 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look