Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
Posted on Wednesday evening. Response Thursday morning. Agreed let for the following Monday. The site is great for tailoring how you want the let to work for you, so the client doesn't have to waste... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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fast and helpful response
Big thanks to Ziad and colleagues for resolving a technical issue so quickly and professionally. Great job!
3 August 2026
Super quick reply and resolution
3 August 2026
Quite helpful and quick customer…
Quite helpful and quick customer service response even during the weekends.
2 August 2026
Paid the £14 and got a top sharer
Paid the £14, verified my IF and found my ideal housemate within a day of ad activation. Best £14 I ever spent
2 August 2026
I am very happy with the customer…
I am very happy with the customer service’s prompt response and the solution given. I was unable to get the code verification sent to my non-UK phone number and the customer service called me directly and solved the problem.
2 August 2026
This is a wonderful way to connect with…
This is a wonderful way to connect with potential flatmates or tenants
Thankyou for making it so stress free letting my room
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Experience Rents
If I could I would have given the site no stars. How anyone can find a place on here is beyond me, the rents are ridiculous and over the top specially for the ones where you are just basically getting a room. If you are on council housing benefits for whatever reason that might be, you have no chance on here, some landlords mark up the rents well above what is allowed because they seem to think everyone on housing benefits are trouble and won't care for the places but remember the saying "never judge a book by it's cover"! There is many reasons people come homeless and these people just need a chance of a roof over their head.
1 August 2026
Unprompted review
Reply from SpareRoom
Hi Ian, thanks for your review.
When an advertiser posts their ad on the site, they are able to set the price for the accommodation, however you can use the Advanced Search option to filter the ads which match your preferences and budget.
You're welcome to email us at customerservices@spareroom.co.uk and we can look over your advertising to offer any suggestions to help boost your responses.
Best Wishes,
The SpareRoom Team
Getting daily updates on availability…
Getting daily updates on availability made it a worthwhile experience, asides spare room team prompts landlords on unresponded chats from renters.
Great and amazing experience.
10 May 2026
Best place to put your ad pay a minimum…
Best place to put your ad pay a minimum amount and get many enquiries always like there services
1 August 2026
Add removed for use of AI dispite 8/9…
Add removed for use of AI dispite 8/9 photos not using AI and the one that did only using it to remove steam from shower glass. Used for 15 years without issue.
17 July 2026
Unprompted review
Reply from SpareRoom
Hi there, thank you for your review.
I'd recommend emailing our Site Moderation team at site.moderator@spareroom.co.uk to explain this image, and they'll be able to review your ad further
Best Wishes,
The SpareRoom team
i am happy with the service
29 July 2026
Brilliant customer service
Brilliant customer service . Didn't need to wait to get through on the phone ... got through straight away to a friendly , knowledgable and efficient person . She sorted everything out quickly . Thank you
31 July 2026
5 stars customer service ….…
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness in assisting me. I can’t thank her enough to assist and guide me thru the whole process of placing an advert with Spareroom. Brilliant and definitely a 5 stars asset to your company. Well done & keep it up, Hafsa.
31 July 2026
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