Sow Seeds Ltd Reviews 186

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported issues with their orders, frequently stating that items never arrived or were incorrect. People also expressed significant dissatisfaction with the refund process, often mentioning difficulties in obtaining refunds or a complete lack of response to their requests. There were also concerns about product quality, with some reviewers noting poor germination rates or receiving seeds that did not match their order. However, some people were satisfied with the delivery service, reporting prompt and well-packaged arrivals. A few other people also felt that the product quality was good, with seeds showing high germination rates and leading to healthy plants.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. Many reviewers praise the high... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment. Many customers report significant delays, with... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with orders... See more

Quality

People report ambiguous experiences with quality. Many customers praise the high quality of seeds, good... See more

Refund

Customers experienced significant frustration and dissatisfaction with the refund process. Many reviewers... See more

Based on these reviews

Rated 2 out of 5 stars

Ordered four boxes of seeds (herbs/chilli/flowers/microgreens) as christmas gifts. After initially disappointing resuts with the herbs, i tried again, and again. Different composts/pots etc. A... See more

Rated 2 out of 5 stars

I spent a lot of money on 2 box's of seeds. Very disappointed with them. I got 3 tommato plants from a 2 packets of seeds. I popped a slice of tomato in the same compost in another a and had great res... See more

Rated 2 out of 5 stars

Lots of unviable seeds and scotch bonnets turned out to be completely different variety.

Company replied

Rated 5 out of 5 stars

I've bought seeds from SOW for some years. Love the range of Green Manure seeds - ideal on my Allotment between crops harvested and sown. Keeps the soil healthy and the worms happy! For an organic ga... See more

Rated 1 out of 5 stars

Scam. Like so many others here, I placed an order for my yearly collection of seeds in early February and have had no contact at all apart from one email saying they were behind but aiming to deliver... See more

Rated 4 out of 5 stars

The original order was dispatched promptly however I had an issue with one pack of seeds being incorrect. Having sent a message and not receiving a reply within the relevant timescales advised I read... See more

Rated 1 out of 5 stars

Within minutes of completing order was spammed with 56 e-mails. Following no response to my complaint about this I e-mailed saying I wanted to cancel my order. No response to this, no refund processed... See more

Company replied

Rated 1 out of 5 stars

Purchased seeds back in January to plant out in February and they never arrived and I still haven’t been refunded. I’ve been told twice that the seeds have been dispatched, and then was told they... See more

Rated 5 out of 5 stars

I had delivery of three orders of seeds from Sow Seeds. They have a great site, a good selection and all, I repeat all, the seeds I’ve grown have been productive. I’ve had some interesting and healthy... See more

Rated 1 out of 5 stars

Absolutely disappointed beyond belief. - I saw great reviews so I decided to trust this website and ordered some seeds on the 10th of January 2026. It's now the 23rd of January and still nothing at... See more

Company replied

Rated 1 out of 5 stars

Used this online company for first time 16/01/26. Contacted them via email 3 times and no response. Haven’t received my order and they do not have telephone contact. Their website gave various paymen... See more

Company replied

Rated 1 out of 5 stars

Purchased 4 packets on 9th of February 2026. Had to phone to chase delivery. Seeds then desptched 17th but without any packed dates or end dates. Phoned to get End Dates. After 6 days, End Dates give... See more

Rated 1 out of 5 stars

I placed an order on 2nd February and have had zero communication, zero updates, and zero delivery. No emails, no tracking, and complete silence. This is unacceptable customer service and unp... See more

Rated 1 out of 5 stars

I ordered 2 packets of seeds a week ago which still haven't arrived and I can see that it took them 5 days to dispatch after I placed my order. Their website mentions in numerous places that they dis... See more

Company replied

Rated 5 out of 5 stars

Really great customer service. Seeds high quality with all but one pack giving a bumper harvest. I needed a replacement packet where the wrong ones were sent and this was done with ease and no charge.... See more

Company replied

Rated 5 out of 5 stars

Good quality seeds good price arrived just four days after i placed the order which was a sunday night, so arrived via Royal Mail Thursday morning.

Rated 1 out of 5 stars

I ordered multiple packs of microgreens on 17 December 2025 but have not received anything, despite numerous emails, completing the web enquiry form and messaging the company on Facebook and Instagram... See more

Company replied

Rated 1 out of 5 stars

Delivery info stated - next working day dispatch, 3-5 working day delivery time. Ordered 14th Jan,confirmation email. Dispatch email 22nd Jan. Now 28th Jan still no seeds. No correspondence o... See more

Company replied

Rated 1 out of 5 stars

I placed an order mid January for chilli seeds (14/01). Multiple follow up emails were ignored, until late January when someone named Will said they had stock issues and they’d send my order out la... See more

Rated 1 out of 5 stars

I ordered 10 packets of padron peppers 99p a pack last May 2024 which thought was excellent value. There was 100% NO germination, I sowed the rest this year, May 2025 yet again 100% No germination.... See more

Rated 1 out of 5 stars

Thank you for notice of shipment. The seeds arrived by post today as promised. 10 seeds in the Buffalosteak, 20 seeds in the Fiorentino, and 0 (zero) seeds in the Coure di Bui. Three questions... See more

Rated 1 out of 5 stars

Scam site. Payment taken, no package, no response to emails, no telephone contact. As Susan says below, scam site, don't touch. Referred to Barclaycard for resolution

Company replied

Rated 1 out of 5 stars

I wish I read the reviews before ordering... My order hasn't shipped and no response from the company, sent 3 support tickets. I will be requesting a chargeback through my bank, listen to the... See more

Company replied

Rated 1 out of 5 stars

Missing order after paying £3 for delivery. No contact via email or their contact page even though they say 24hrs. Do not waste your time, seeds are needed fast to sow in time so even if delivered... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY. ITS A SHAM. LIKE MANY OTHERS BELOW I HAVE EXACTLY THE SAME PROBLEM. I ordered seeds on 31 December. I have still not received them. I have sent three emails and complete... See more

Company replied

Rated 1 out of 5 stars

I wanted to support a small business. However this is not the small Yorkshire company advertised. That company was dissolved in 2024! I bought a seed collection for my best friend. The collection... See more

Company replied

Rated 1 out of 5 stars

Placed a £20 order at the beginning of Jan hoping for their stated delivery of 3-5 days. After 2 weeks of no delivery nor any dispatch email, I emailed them asking for an update. This got i... See more

Company replied

Rated 1 out of 5 stars

So far really bad. Ordered seeds three weeks ago for supposed 3-5 day delivery time and still no seeds. Have E-Mailed multiple times (supposed 24hr response time) and still no response. No idea if my... See more

Rated 1 out of 5 stars

Customer service is bad. They failed to dispatched my order for two weeks. I contacted them "no stock ". I cancelled the order. They sent it the same day. Seeds don't want to germinate.

Rated 1 out of 5 stars

Ordered for Christmas Sow Heritage vegetable collection. Opened in February to start sowing some seeds only to find plastic pouches inside without the paper envelope informing me of what the seeds... See more

Rated 1 out of 5 stars

Have not received from company. No telephone number asking me what order number was???? Don’t but think a pony company

Rated 1 out of 5 stars

Bad quality product, provided wrong seeds which I Didn't order and missing my required seeds Send email, didn’t get response

Company replied

Rated 1 out of 5 stars

Ordered for new plot 5 weeks ago after seeing the very expensive marketing campaign all over the internet. Not received any seeds, any communications or any refund. Genuinely concerned now this is... See more

Rated 3 out of 5 stars

Lack of response . This is serious because you get no reply. My last lot of White Clover is completely wrong and I have nobody to talk to Will be looking for an alternative supplier. Pity as have... See more

Rated 5 out of 5 stars

My original seeds arrived and unfortunately a couple of the packets were open and the seeds were all over the bottom of the box. I sent over some photos and good as gold to their word I was sent a ne... See more

Rated 5 out of 5 stars

Thought it was fair to write a review because: I ordered from Seeds Sow blindly as they were the first website on Google when I googled cheap microgreen seeds. I placed my order, and only after... See more

Rated 5 out of 5 stars

High quality seeds that arrive in good packaging in a prompt timely fashion. Have them growing in my garden throughout early fall and whole of winter. Great company to do business with!

Rated 5 out of 5 stars

Good quality seeds that are growing in my garden as I write this review. Seeds arrived promptly and well packaged. An excellent company to do business with!

Rated 5 out of 5 stars

Dealings with the people from the company were straight forward and uncomplicated. I asked for the seeds to be sent to my sister in Kent, we live if France. I was told when to expect delivery and sur... See more

Rated 5 out of 5 stars

Simple to purchase, swift delivery. Bought notoriously lengthy & difficult lithops seeds so no news on those yet

Rated 5 out of 5 stars

really good selection of seeds, ecologically well packaged, and sent very quickly. Excellent quality seeds, and I was grateful for the informative emails about green manure.

Rated 5 out of 5 stars

Very happy with my seeds! Germination is going really well and I look forward to having a good chilli harvest in a few month's time.

Rated 5 out of 5 stars

My seeds always arrive on time and in good condition. I particularly appreciate the quality of packaging which ensures the seeds can be stored safely.

Rated 5 out of 5 stars

Great products, good germination rates, excellent choice of green manures, suitable for UK soils. Excellent and very responsive customer service. Have bought several times and recommend highly.

Rated 5 out of 5 stars

Very good prices. Seeds packed and delivered quickly. They are all sprouting up and looking lovely. I will definitely return for more!


Company details

  1. Seed Supplier

Written by the company

Sow Seeds supply a large range of quality Vegetable Seeds, Chilli Seeds, Green Manure Seeds, Cut Flower Seeds and Wildflower Seeds. All our seeds are supplied in our exclusive branded packets which includes useful sowing instructions on the reverse. All the sowing information and growing tips we provide has been written by us from first hand experience of growing the variety in our trial garden. All seeds are in stock and dispatched the next working day.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ridiculous

Ordered for new plot 5 weeks ago after seeing the very expensive marketing campaign all over the internet.
Not received any seeds, any communications or any refund. Genuinely concerned now this is a scam site.
Filled in a form via the site and a week after receiving a terse message back asking for my details, which they already should have from my email. Not heard back since.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

All marketing no substance

Ordered for Christmas Sow Heritage vegetable collection.
Opened in February to start sowing some seeds only to find plastic pouches inside without the paper envelope informing me of what the seeds were and when/how the plant.
Rang the company for advice.
Received an email to say they would look into it. Three emails later and I'm still waiting for a resolution.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Order took 13 days to arrive and when…

Order took 13 days to arrive and when it arrived it was missing items. They will sell you out of stock items on the website and then make you wait. Go elsewhere , it’s not worth the hassle

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Missing order after paying £3 for…

Missing order after paying £3 for delivery.
No contact via email or their contact page even though they say 24hrs.

Do not waste your time, seeds are needed fast to sow in time so even if delivered now its past their sow date.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

scam company

scam company! i am waiting 1 month for the delivery, my emails are ignored and it was supposed to be shipped last week after a phone call, again nothing happened. I will be reporting this company.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Like so many others here, I placed an order for my yearly collection of seeds in early February and have had no contact at all apart from one email saying they were behind but aiming to deliver in 3-5 working days. I wish I had read reviews first, I wanted to try a smaller company as my usual small company didn't sell camomile. I've now placed another order with a large company. Really regret wasting money on this order and will be pursuing a refund.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy seeds from this company.

Purchased 4 packets on 9th of February 2026. Had to phone to chase delivery. Seeds then desptched 17th but without any packed dates or end dates. Phoned to get End Dates. After 6 days, End Dates given. 2 packs end March 2026, including courgettes which can’t be sown till April!! They were not able to provide an End Date for the tomatoe seeds. Received a refund for the Courgette and Tomatoe seeds.
The customer service phone team was efficient, and refunded me. However, who knows who does their purchasing, and runs their warehouse! I will not ever be using them again .

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Seeds not sent

Rookie mistake, forgot to check trust pilot before ordering. Very delayed seeds, email not answered.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

So far really bad

So far really bad. Ordered seeds three weeks ago for supposed 3-5 day delivery time and still no seeds. Have E-Mailed multiple times (supposed 24hr response time) and still no response. No idea if my seeds are even coming. Don’t recommend.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Purchased seeds back in January to…

Purchased seeds back in January to plant out in February and they never arrived and I still haven’t been refunded.

I’ve been told twice that the seeds have been dispatched, and then was told they haven’t been dispatched.

Beware potential scam - strongly recommend raising with your credit card issue as soon as possible.

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Still waiting on my seeds

7 Mar - just a little update, seed quality so far has been fabulous. Of all the seeds planted (chillies, sweetpeas, cucamelon, gherkins (multiples of each) all have sprouted! All of them! Fabulous. As such I've increased my review to 4 stars!

20 Feb - Seeds have arrived! And as such I've increased my review to three stars. I've sown some of them over the weekend and may increase my rating depending on how well the seeds germinate and grow. As I emailed and will happily say, be upfront about waiting times, people generally don't mind waiting for good quality seeds. Looking forward to hopefully increasing the rating if these seeds come up well.

17 Feb - Have now been waiting for over two weeks, as detailed below, a number of issues and delays. I have dropped my rating to 1 star after being told more than once my order was due for dispatch but still doesn't appear to have been sent.

Still waiting on my seeds. Ordered 2 Feb, website states 3-5 days for delivery, had an email 3 Feb stating potential delivery delays but they were still working to the 3-5 days. Had an email yesterday some seeds I ordered were out of stock, did I want to wait for them or pick another type of seed. Replied stating to just swap them for another similar type and have heard nothing since. Clearly judging by the plethora of of reviews about delayed deliveries 3-5 days is not possible for any order. I'll wait another week.

Had an email confirming the change of carrot seeds 2 days (12Feb) after I responded to the email. Confirming my ordered would be dispatched as soon as possible.

13 Feb had a partial refund and emailed to ask what was being refunded, emailed back to state wildflower seeds were out of stock, told again my order would is due to be dispatched.

I'm not not holding out any hope that any seeds will actually arrive and I'll have more emails stating 'out of stock' and/or random refund emails.

If you cannot manage your stock levels, or sort your system out to accurately reflect stock then it might be an idea to pause sales, and get it in order before continuing to sell online.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience — Do NOT Order From SowSeeds!

I placed an order on 2nd February and have had zero communication, zero updates, and zero delivery.

No emails, no tracking, and complete silence. This is unacceptable customer service and unprofessional.

To anyone thinking about ordering from here, don’t. Save yourself the stress, waste of time, and potential lost payment.

If you, like me, have had no delivery and no contact, contact your bank with this Trustpilot page and your invoice they are be able to help you get a refund.

Avoid SowSeeds at all costs.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery and request for refund ignored

I placed an order mid January for chilli seeds (14/01). Multiple follow up emails were ignored, until late January when someone named Will said they had stock issues and they’d send my order out later that week. I asked them to send a refund instead, as I’d ordered from a far more dependable competitor. This again was ignored, and a shipping email was sent. Finally, by February 4th I receive an email refusing to acknowledge my request for a refund and telling me they are sorry but the seeds are on the way. According to Royal Mail, they’ll be delivered later today.
I do not want the seeds. I do not need the seeds. This shambles of a company has taken my money and ignored basic requests. Although it’s a small amount, I’ll be pursuing this via whatever avenue I can. Starting with a return under distance selling regulations.

Order invoice number 143096

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Thank you for notice of shipment.

Thank you for notice of shipment.
The seeds arrived by post today as promised.
10 seeds in the Buffalosteak, 20 seeds in the Fiorentino, and 0 (zero) seeds in the Coure di Bui.
Three questions :-
1) Are you going to rectify the empty packet?
2) Are these seeds genuine (smallest buffalo seeds I have seen)?
3) Do I need to put this warning on Social Media?
You seem very busy, but I look forward to your urgent reply about the empty packet.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Embarrassing Company

Placed a £20 order at the beginning of Jan hoping for their stated delivery of 3-5 days.
After 2 weeks of no delivery nor any dispatch email, I emailed them asking for an update. This got ignored..
The following week I emailed again asking for a refund as I was going to buy elsewhere (and did so) and at the same time I did their ‘contact us’ on their website stating the same.

They eventually decided to reply to me simply stating ‘your order has been dispatched’ no apology no nothing and clearly no refund I asked for. I have already received my order from another company (within a few days like it should be) and today I have just received my order from this company. I am now left with double that I didn’t need.

The money is annoying but hey ho, the rudeness of ignoring emails and not even respecting what has been asked for is something else.

Avoid like the plague

2 February 2026
Unprompted review
Sow Seeds Ltd logo

Reply from Sow Seeds Ltd

Good Afternoon,

Thank you for taking the time to leave your feedback. We’re very sorry for the frustration caused by the delay to your order and our slower-than-usual response times.

At the beginning of January, we experienced an unexpected backlog in our warehouse alongside a high volume of customer enquiries, which regrettably impacted both dispatch times and email response times. This is not the level of service we aim to provide. All affected customers have since been contacted with updated delivery information and an apology while we work through and resolve the backlog.

We understand how disappointing this experience must have been, particularly given the delivery timeframe stated at the time of ordering, and we sincerely apologise for the inconvenience caused.

If you would like to discuss your order further, please contact our customer service team directly on 0117 330 2277 and we will be happy to assist.

Kind regards,
Sow Seeds Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look