The salesperson gave us enough time in the shop to try out whatever we wanted, discussing advantages and disadvantages and showing options. We ended up with a bed we both sleep very well in. Of cou... See more
Company replied
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Incredible service and experience. We got to try every possible type of bed, model and stiffness until you find what is best for you. Nadia was exceptional, amazing knowledge and attention to detail h... See more
Company replied
Johanna gives excellent service! Everything I’ve bought there is of high quality. Highly recommend.
Company replied
In contrast to the previous purchase which was done by telephone to a store. The online order store failed completely. The order that was supposed to be delivered within 4 days did not arrive even aft... See more
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Company details
About SOVA
Written by the company
Sängexpert sedan 1989
SOVA är Sveriges största detaljhandelskedja inom kvalitetssängar och tillbehör. Vi samarbetar uteslutande med välkända och marknadsledande varumärken som ligger i framkant vad gäller kvalitet, komfort och etiskt ansvarstagande.
Certifierade sängexperterVåra certifierade sängexperter hjälper dig att prova ut rätt säng som du kan sova gott i.
GarantierPå SOVA vill vi att du ska känna dig trygg när du köper en säng hos oss. Därför erbjuder vi flera garantier som ger dig trygghet både när det gäller pris och komfort. Skulle något hända med din säng täcks den dessutom av vår särskilda garanti, som inkluderar ram- och resårbrott samt motorer i våra ställbara sängar.
ServicetjänsterVi erbjuder flera olika servicetjänster för att göra ditt sängköp så smidigt som möjligt. Välj mellan leverans till tomtgräns, hemleverans med inbärning, eller fullservice med montering, samt bortforsling av gammal säng.
Välkommen!
Sängvaruhuset SOVA
Written by the company
Contact info
Hyllie Boulevard 34, 215 32 , Malmö, Sweden
- kundsupport@sova.se
- www.sova.se
4.3
Excellent
19K reviews
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Reply from SOVA
Vad glada vi blir! Tack för ditt köp & din recension! Önskar dig en fin dag! Vänligen SOVA
Sales executive guided as very well
Sales executive guided as very well. She took her time in explaining the benefits of every options.
29 December 2022
Reply from SOVA
Vad glada vi blir, så kul att vi kunde hjälpa till - det ska vi hälsa vidare till butiken! Tack för ert besök & din recension. Vi önskar er många goda nätters sömn. Sov gott!
bra service bra bra service bra service…
bra service bra bra service bra service bra service bra service bra service service bra service
31 December 2022
Reply from SOVA
Tack för din recension, vad glada vi blir. Önskar dig en fin dag! Vänligen SOVA
Reply from SOVA
Vad glada vi blir! Tack för ditt besök & tack för recensionen. Sov gott!
very good people & services
30 November 2022
Reply from SOVA
Vad glada vi blir! Tack för ditt besök & tack för din recension. Önskar en fin dag! Vänligen SOVA
Refund takes forever
Refund takes forever. In our case 24 days and counting.
20 October 2022
Unprompted review
Reply from SOVA
Hej, Så tråkigt att höra om din upplevelse. Vi skickar dessa synpunkter vidare till butiken. Önskar dig en fin dag! Vänligen SOVA
we got a promise about delivery date…
we got a promise about delivery date around 6-8 weeks but without any explanation we get postponed week date about bed every week. So we can not trust delivery date anymore which is realy badly surprised for us.
11 October 2022
Reply from SOVA
Hej, Så tråkigt att höra om din upplevelse, så ska det inte kännas. Vi tar med oss dina synpunkter och ser över vad som kan ha hänt. Vi önskar dig en fin dag! Vänligen SOVA
Unfortunately Sova failed to follow up…
Unfortunately Sova failed to follow up on multiple issues. First of all our order has been delivered late due to the fact Sova did not follow up on the delivery. Subject order arrived at their transport company warehouse 24/08 according but wat only delivered 22/09, despite numerous calls and even visits to the store in Torpavallen nothing was done and a month was wasted. If there would have been a good reason for the delay and it would have been communicated it would have been less of an issue. But the fact we reached out regarding it a couple of times and you do not even get a reply is just clearly not taking the client seriously. Finally when the order arrived it was extremely dirty and the packaging was damaged. I sure understand why, because it has been standing in a warehouse for over a month. Finally we reached out to Sova with this story and we got a very unprofessional reply, most of our complaints have been ignored and they just took it for noted. For the amount we spend we got a really bad service and I will not recommend to buy at Sova
28 September 2022
Reply from SOVA
Hej, Så tråkigt att höra om din upplevelse, så ska det inte vara. Vi tar med oss dina synpunkter och ser över vad som kan ha hänt. Vi önskar dig en fin dag! Vänligen SOVA
Great service
Great personal at physical store in Barkarby. They explained everything in great detail. Delivery was fast and without any issues.
13 September 2022
Reply from SOVA
Vad glada vi blir, så kul att vi kunde hjälpa till - det ska vi hälsa vidare till butiken! Vi önskar dig många goda nätters sömn. Sov gott!
Great shopping and experienced crew.
16 June 2022
Excellent sales interaction.
16 June 2022
Very good customer service and punctual…
Very good customer service and punctual delivery of order!
14 March 2022
Good store with competent personnel
We had a good experience at the store with good explanations between the different types of beds that lead us to an informed final decision.
8 March 2022
Bra personal
4 February 2022
We were promished to have our new bed…
We were promished to have our new bed before Christmass - we just got a sms stating that we have to wait till week 2!
26 November 2021
bad service regarding late delivery
bad service regarding late delivery
it's made very inconvenient for the customer to get the little bit of compensation that you offer when having a late delivery (the customer is asked to go to the same store where the bed was bought, when going somewhere else the customer is asked to call the store first, talk to 3 different people, when in the store, it takes around 20 min to confirm everything again...)
9 November 2021
Very helpful and attentive.
Pleased that the saleslady was very knowledgeable and eager to satisfy our needs.
26 October 2021
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