Southern Water Reviews 

Bills keep going up but they're still dumping sewage in wrong places and charging customers for their bad investments.

I have setup so meny direct debits to be cancelled for reason by you.. I spoken about this setup a payment plan just to be cancelled for no reason. And the lastest to day i spoken to agent threw chat box i told them what happened and have paper work from you to prove it and not being listened to . I have spoken and explained this not to be listened to . I have setup another direct debit today and I have email confirmation again. And cancelled again by you i will contact ombudsman service and take more action as not being listened to and fend talking about this . I don't contact customers service as don't listen and not interested in customers. I never so meny problems with a company. I record every conversation and email and letters and will sending to ombudsman service

water leak reported outside our property ( but on our meter) . took 8 weeks to fix it. We were then told to take meter readings one week apart and that could be compared to previous usage. Only result - a bill showing water usage increasing 3 x with similar increase in DD. No option to email. HOURS wasted on the phone and they can never see previous notes of calls. Very poorly trained staff with only one person showing any understanding of our problem. A hopeless hopeless company that clearly doesn't care about its customers...but why should it, we have no choice where to get our water.

Had a call from southern water today as per usual rude and bolshy he called my home and demanded to speak with my husband when I asked if I could help he said it was over an unpaid bill I told him it was paid last week and he disputed it my husband spoke to him and he demanded it should be paid by a certain date nothing was on the letter but it was received only the beginning of the week there was only one date on it 08/03/25 and then it had to arrive we have had bad rude call takers before and this one Abu was no better I have reported them before but I cannot get a phone answered spoke to ofwat who are assisting it’s a shame we have never defaulted on a bill ever and this so called service stinks as does the water

Tripled my water bill ahead of Christmas, I’ll have to explain to the kids why they haven’t got any Christmas presents this year is because of a pig on £1.4 MILLION a year for running a monopoly water company extremely badly. The worst kind of evil, you will meet your maker and have to face what you do to people.

When I get an email from Southern Water I know it’s going to be a price increase. Most likely to keep funding the CEOs constant salary increases!
I am also being told my water use has increased - even though nothing has changed in the household with the number of people or machines that use water. Not sure how that happens.
Given we have had the wettest years on record, hosepipe bans, constant reporting of serious events and constant message of ‘we’re improving the system’ - it is clear they cannot manage a water system. Unfortunately we are bound to them due to location. Out ranking their ‘competitive partners’ when it comes to the level of pollution is not a good thing to be first!
But don’t worry - Southern Water can just charge their customers more without impunity!

I finally get an account set up and told if I prove I receive single occupancy discount on my council tax I’d get money off. I supplied this they said the evidence wasn’t acceptable I argued it was (it had my name address and single occupancy discount) they claimed it had already been applied to my bill it hasn’t . Also my bill for a previous property for a year was £284.93 which was a 2 bedroom detached bungalow with a front/back garden I watered and pond I filled in my new property £354.65 which is a single bedroom maisonette with no garden with much less usage. All because there is no meter, clearly a scam to overcharge me! Next stop CCW I will not accept this. I wonder how many others just accept no meter estimates? A clear rip off!

We have a shared sewage discharged outlet which has cause problems with other peoples wet wipes.
Craig and Jasmine came ot straight away and rectified the problem.
Great service and many many thanks

All I needed was an email from Southern Water showing that the previous property now has a nil balance - which had to be proved to the landlord of the property we were leaving. OMG finally after 10 days and at least 6 calls I have FINALLY received what I needed. They KEPT promising that an email is on its way....the email never arrived. Today I had a lucky stroke speaking to MELISSA JANUARY- a caring girl who managed to finally sort this out - she called me a couple of times to let me know that she WILL organise my request and by jove she did...so well done to this helpful girl!! I can now eventually forward the email onto my landlord to retrieve my deposit. Its been a nightmare!!!

Bill has increased far too much for this criminal company, won't be paying them at all now.

Can I give a zero star?? Or minus ?? Company ripping off blind in daylight. Legal mafia. Plus trying pay bloody bill,site most time not working. How government let run water company like that ,I don't know. Plus no choice to change different company....

disgusting customer service , i spoke to them on the phone regarding an outstanding payment because i got a threatening letter (i was told wasn’t needed to be paid yet and as it wasn’t due til mid next year and as long as it was paid by then it wouldn’t be escalated) for it to then be passed on to a DEBT COLLECTION AGENCY only 2 weeks later . i had to pay next years balance to a debt collection agency because the payment plan that i had agreed three weeks ago had been a lie essentially . phoned to complain after paying the collection agency , woman on the phone sounded high and out of it and clearly didn’t care about the fact that the company had tried to ruin my credit rating over a debt that doesn’t exist until next year , awful attitude , no apology . she just said my complaint would be escalated , when i asked how (because she clearly didn’t think it was something she should explain without being asked) she said i’d get a callback from the complaints team in the next couple of days .

disgusting company , playing at ruining peoples financial situation for no reason at all . customer service is atrocious .

This company is appalling and a great demonstration of how privatised entities (with total monopoly in their areas) have not been held to account for years of bad corporate management and their blatant disregard for the service they have to provide. It is not the staff's, the operatives', or even individuals' in customer services fault: it is simply an unacceptable and terribly run organisation and the fault of this is the board. To all the executives, middle and senior management - a wee tip: I'd advise leaving Southern Water off your cvs for when you are seeking new managerial roles. The game will soon be up for this company and others like it.

Southern water is the worst company. It should have never been privateist under thatcher government. A disgrace , most of the profits goes to share holders, they should be paying for the infrastructure.
Hose pipe ban what a joke !
I lived in flat a few years ago. The gardener drove over the cockstop with laymoyer. Water started gush out , we phoned to southern water to advise is council land nothing to with them. Soke to council told us is southern water problem. All day water continue to gush out no one came . Early hours in morning water pipe was empty and we had no water . What a waste. I reluctant pay my water bill

Called up the first time due to a miss reading on southern water’s behalf. We were about to be charged a lot for water we did not use as only just moved in. Was also told they couldn’t garuntee they would be able to sort the price out, so most likely we will have to pay it anyway. Was on hold for an hour.
Second time, called up to confirm when the engineer will be arriving as had not received any sort of confirmation 2 weeks before. Was told 8am-12pm.
An engineer did not arrive.
We phoned up again at 1:30pm to find out if there was a delay.
The customer service team did not seem well trained for this situation and told us that the previous lady we spoke to had ”lied” to us, as there was never an appointment booked in the first place.
Total waste of a day off from work, waiting for them.
Scheduled another appointment for 3 weeks time. Fingers crossed they bother to come.

Just been billed for last three years today, why

Customer service- you wait for ages every time you ring, there has been no real improvement in the last 3 years as far as I am concerned.

They automated service just delays you further. 

Please bring in competition we are stuck bad service. 

3rd Nov web site as usual not working as they would like to tell us,

"Something went wrong loading these details"

Dreadful company 56% price increase who gets away with this unreal. Even when I rang they said nothing to stop them doing the same again next year.

The very worst company to deal with especially, the Owfat racketeering price rise with no end in sight of pollution controls. No projections on bill increase for households just a pay up or else by an unreasonable and unethical company a zero star company.

I moved to Broadstairs last year and was given a serial number for my water so I knew where to read the consumption of water I was using I rang southern water to say I was leaving and going abroad giving them enough time to prepare the water usage that I had used and was shocked to told that my water bill was over £1200 for six months which set alarm bells ringing considering that I live alone my last bill was just over £100 which I paid I have now been told it I don't pay the water company have threatened to black list my credit score .. luckily for me I found out that the serial number was for another property next door to me but they say I must still pay quite disgusting really ..This company use an agency in South Africa who haven't got a clue here in the uk it takes for ever to get through I ask for a call back the following day to give them an update as I had found the correct meter number the call was set to be at 4pm in the afternoon where I had driven to my old address southern water did not call me back, I am fuming they don't give a damn about customer service our government should be supporting the British people but this is another problem the water boards are over charging because of all there problems they have caused with sewage over the years polluting our waterways and seas

There's no customer service email link.. my general question about my bill isn't urgent so I'd be happy to wait a while for an answer and I don't fancy hanging around on the phone or live chat. Email is a convenient way for not-so-urgent questions because you know how long it's going to take...5 mins to type it..