South Staffs Water Reviews 

I had a problem with my water bill and questioned the volume of water that I had allegedly used.
Both times that I rang them my call was quickly answered by customer service.
They were patient and sympathetic to my problem. They explained everything clearly. I was advised to carry out a consumption test overnight, which my advisor explained how to do.
I rang South Staffs the following day with the outcome of the test. I was put through to another advisor but comprehensive notes had been put on my account the previous day so I didn't have to go back to square one.
I was able to get to the bottom of my problem and it was resolved.
I found South Staffs customer service agents to be friendly, sympathetic and knowledgeable.

EDITED DUE TO SSW COMPLAINING TO TRUSTPILOT THAT I HAD NAMED THEIR STAFF FOR THE BEHAVIOUR & ATTITUDE. Terrible being publicly named and shamed isn’t it?! Should behave better then

Shocking behaviour - why am I not surprised this terrible company is rated so low???
After I escalated a complaint to stage 2 I was contacted by the not so delightful Lauxa Dxxxxxxe - I found her to be condescending- dismissive and rude. Completely dismissing me and the potential consequences of their actions. After telling her I wished she hadn’t called me and to put my final response in writing I hung up and contacted the ombudsman.
I sent a SARS request for them to release the call recording - they didn’t respond to me at all but told the ombudsman the call wasn’t recorded! SURPRISE SURPRISE!!!! Was the call listened too? Was it deemed damaging to the company??? Was it deemed best to bury/delete it???? Questions questions and no answers!!!
My trust in them as gone they will now only be met with the same disrespect they showed me. I know these calls are recorded they access them really easily so Laura & the water company I hope you get what you deserve KARMA and shame on you for this!!

Worst service ever, set up a direct debit then received a letter before issue of claim. Rang them to try and tell them I have set up a direct debit and on hold for over an hour and then no answer

Like others got a letter saying my DD was going up by 300% no real explanation why, tried calling 3times each time placed in a queue with no answer, emailed one of their directors no reply. Registered a formal complaint. Have had no response this customer service is SHOCKING if I could swap suppliers I WOULD even if it meant paying more

Terrible company. Notified them that tenant had vacated property and they told me they would mark it as unoccupied and no water rates to pay. Now they have decided cleaning works and two days rebuilding a chimney top are classed as renovation works and I have to pay five months water rates or they will disconnect the supply! In the meantime water is streaming down the road from a leak and they have shown no interest in fixing that.
EDIT: eventually I did get to speak to someone (a supervisor) who understood the situation, apologised, and organised a refund. It seems some of the customer facing staff could do with more training.

Worse company ever. Looking to see how to change it. For whoever wants to make contract with them : do yourself a favor and AVOID ! Non respondable to emails, calls , also woke up with water contracts on addresses I do not live !

I can't give zero stars, so I give it the lowest I can. Tried to contact them on the phone line, to be told they are experiencing "high call volumes" and waiting times are at least an hour. That was yesterday afternoon, also again at 08:15 this morning.
BTW if you want to make a complaint, the website tells you to contact the phone line!
This is the worst phone line of all the companies I use, even worse than British Gas!

Please note for your records, I continue to fail to log in no matter what method, even after a missive to South Staffs Water, Walsall, with a review of my details there is no change in status, yet no acknowledgement or business reply has been received to date.

The ethics of this company are abysmal, your protocol such as it is, customer relations, is a complete shambles, a mess.

Joke of a company, sent email saying my bill was increasing but todate, no idea what the new bill is ! No one answers the phone, the mobile app is a joke. The problem with this company, just like the energy companies and the council tax, they all mis manage the monies, ensure they pay out to the fat cats and then put the bills up because they know WE HAVE TO PAY!!@@@@
Friggin disgrace!!!!

Was overcharged on my bill after moving property. 30+ minutes wait time. The person I spoke to was adamant they billed correctly. When I explained them my previous payments history, they put me on hold to check my bill and then hung-up. incompetent people, terrible service. It is a shame I am stuck with this provider.

scam of a company tried to tell me the bill was in my name for a property i’ve never lived at because a “third party” told them too wouldn’t give me any info on who this was neither did they explain why or how tried to get me to give personal details as well
woman hung up on me after putting me on hold

Appalling! They are billing me for new address but corresponding with my old address! App doesn’t recognise my data, been on hold to customer services on 5 occasions this week a total of 6 hours! No help at all!

Awful customer service. Phone not answered for 40+min, then operator was really unhelpful. Sounded highly incompetent and couldn’t respond to my simple question. Over an hour on phone as a result. Asked to be be emailed a contact for someone that could help….never received of course! 😡

Trying to register and set up direct debit on website which didn’t work, tried mobile app as suggested that didnt work, tried to send message on app to them that didnt work phoned next day and over 43 mins on hold and still not spoke to anyone.

Random bill of 1500 quid, but not long in the property. Tried calling but left on hold too long.

I called their customer service number and waited on hold for 10 minutes before also trying to connect with an agent online through my account. I managed to reach an online agent, so I ended my phone call (which had reached 20 minutes on hold). Unfortunately, the agent couldn't assist and redirected me to the same number I had just hung up on. Frustrated, I called the support line again, only to wait another 30 minutes on hold—only for the agent to then take an additional 15 minutes to complete a simple task.

Had a visit from Rich Butterwood on 13th Match regarding a suspected leak in the water meter. It was holding up or renovation work. He was punctual, professional and knowledgeable. His advice sorted the problem and we were able to carry on with the job. Would highly recommend. Thankyou.

Rang twice each time 40 minutes no answer left an enquiry email no reply as yet looks like I will have to call in to office worse than tring to get a doctor's appointment really poor

We reported low water pressure last November 2024 we had a visit from South Staffordshire Water board and was told there was a slight leak from the shared station which would be repaired and we would get another visit to see if there's any improvement there are times during the day we can't even get a drop of water we are still waiting for our second visit it now March 2025 they are PATHETIC

I would rate the service, but you can't get through to them! who would have thought trying to set up a direct debit would be such a pain in the ass!
App no good! Website no good! telephone no good