Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
Company replied
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See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Polite, helpful and kept fully informed
Managed to lock the keys in the car and spare set hundreds of miles away. Call centre very helpful. Kept fully informed with text messages.
All sorted in a very short time.
7 May 2023
Unprompted review
Reply from Soter
Dear Arnie
I am delighted to hear how happy you are with the polite and helpful service our team provided for you, as well as how much you appreciated out team's communication throughout.
I will surely pass your compliments on to our team.
Kind regards
Shelley
Car keys
Thank you very much for fantastic job, very professional, polite and quick. 100% recommend!
26 April 2023
Unprompted review
Reply from Soter
Dear Elena
Thank you for taking the time to recommend the fantastic work we did for yourself.
I am glad to hear that our professional team were able to quickly and politely assist you in resolving your issue, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Excellent and professional
Excellent and professional. Starting from customer service on the phone to the driver that came to my car I couldn’t ask for more. The driver was very professional and friendly . Kept me updated when he was coming and did his job very well. I will definitely recommend this company to anyone needing service. Thank you so much and i wish them best of luck ❤️
6 May 2023
Unprompted review
Reply from Soter
Dear Nahom
Thank you for taking the time to recommend the excellent and professional service our team provided for yourself.
I am delighted to hear how much you appreciated our team's communication in getting a locksmith out to you, who was able to complete his work in a friendly and professional manner.
I will surely pass your compliments on to our team.
Kind regards
Shelley
Very quick & helpful service
Very quick & helpful service. Really pleasant engineer. Would recommend
5 May 2023
Unprompted review
Reply from Soter
Dear Sarah
Thank you for taking the time to recommend the quick and helpful service we provided for yourself.
I am glad to hear that the attending locksmith was pleasant in resolving your issue, and will gladly pass your compliments on to our locksmith team.
Kind regards
Shelley
Excellent service very helpful and…
Excellent service very helpful and professional lad that came out to me would definitely recommend 👍🏻
4 May 2023
Unprompted review
Reply from Soter
Dear Customer
Thank you for taking the time to recommend the excellent claims-handling service out team provided for yourself.
I am happy to hear that we were able to arrange one of our professional associate locksmiths to resolve your issue, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Left keys in Thailand!!!!!
Left keys in Thailand!!!!!
Rang my breakdown company who put me onto these guys. In less than 3 hours I had 2 new keys coded to my car and at a price that I considered very fair.
Sean, who picked the lock to get into my car was fantastic. He explained the alarm would sound and it did. He invited us to use the car to retrieve anything we needed.
The process took less than 30 mins. As soon as he was done he opened the boot so we could load the suit cases and be on our way.
Brilliant service.
4 May 2023
Unprompted review
Reply from Soter
Dear Carl
Thank you for taking the time to review the brilliant service we arranged for yourself.
I am glad to hear that the fantastic locksmith, Sean, was able to come out and quickly get 2 new keys done for yourself.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Im stuck
I was stuck at the time made phone call all sorted in 3 hours wich i was pleased with ryan was easy to talk to all sorted im Happy car keys sorted thanks
4 May 2023
Unprompted review
Reply from Soter
Dear Barry
Thank you for taking the time to review the quick and easy key replacement service we arranged for yourself.
I am glad to hear that the locksmith company we work with were able to attend in only 3 hours of your initial call, and that the locksmith, Ryan, was able to put you at ease while he worked.
I will surely pass your compliments on to our team.
Kind regards
Shelley
Fast service
Fast service received, paid extra for the express service which made us the next job, technician arrived just over an hour later very efficient in the car within half an hour, very polite and nice young man, thanks again
1 May 2023
Unprompted review
Reply from Soter
Dear Simon
I am glad to hear how happy you are with the fast and efficient service we arranged for you.
Being locked out of your vehicle is never a good position to be in, so I'm glad to hear that the polite attending locksmith was able to quickly get into the vehicle and yourself back on the road.
I will surely pass your compliments on to our team.
Kind regards
Shelley
Lewis was absolutely amazing ..he made…
Lewis was absolutely amazing ..he made feel at ease and that he would able to get me back into my car, which he did in top speed ..as we all know being stuck is always stressful so being sorted so quick made all the difference
30 April 2023
Unprompted review
Reply from Soter
Dear Nuala
Thank you for taking the time to review the amazing auto-locksmith service we arranged for yourself.
I am delighted to hear that the attending locksmith, Lewis, was able to put you at ease and quickly back in your car and on the road.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Excellent fast and professional…
Excellent fast and professional service. Highly recommended.
27 April 2023
Unprompted review
Reply from Soter
Dear Derek
Thank you for taking the time to recommend our team's fast and professional service for yourself, I will gladly pass your compliments on to them.
Kind regards
Shelley
Excellent customer service provided by…
Excellent customer service provided by call handler Aga
Kept me updated throughout
Professional and efficient
25 April 2023
Reply from Soter
Dear Fazzy
Thank you for taking the time to compliment the professional and efficient service we provided for yourself.
I am delighted to hear how happy you are with the excellent customer service our agent, Aga, provided in keeping you updated throughout your service.
I will gladly pass your compliments on to Aga, and the rest of our claims team.
Kind regards
Shelley
Excellent service
26 April 2023
Unprompted review
Reply from Soter
Dear Rhys
Thank you for your review of out excellent service, I will surely pass your compliments on to our team.
Kind regards
Shelley
Car locks changed following theft of key.
I had my car key stolen and was advised by the police to change the locks and keys. This was done via my insurance company and the service provided by Soter was great. Recommended
25 April 2023
Unprompted review
Reply from Soter
Dear Markos
Thank you for taking the time to review the great claims handling service our company provided.
I am happy to hear that we were able to assist you in processing your claim and arranging to change the lockset of your vehicle, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Great service .
We were phoned straight away after a referral from the RAC. Updated on time of arrival and the car fob issue was resolved very quickly. Very polite, friendly service. We will be using again.
24 April 2023
Unprompted review
Reply from Soter
Dear Antigo
I am glad to hear how happy you are with the polite, friendly service we provided for you.
I am glad to hear how much you appreciated the arranged locksmith's punctual attendance in resolving your issue, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Needed a locksmith 5 o’clock on a…
Needed a locksmith 5 o’clock on a Sunday night for snapped key in steering wheel barrel rang 4 people no one interested apart from Sean, he turned up on promised time of arrival then went out of his way to get me back on the road including cutting new key and setting up fob in dark and raining great job thx again 👍
23 April 2023
Unprompted review
Reply from Soter
Dear Mark
I am very happy to hear how happy you are with the work our locksmith, Sean, did for your self.
Losing access to your vehicle is never a good position to be in, so I'm glad to hear that Sean arrived punctually, worked through the dark and the rain to replace your key, and got yourself back on the road.
I will surely pass your compliments on to Sean.
Kind regards
Shelley
lost car key
After losing our car key while away from home a Knight in a white van Daryl Brandon saved the day in the most professional and expert way.
22 April 2023
Unprompted review
Reply from Soter
Dear Stefanie
Thank you for your review of the expert locksmith we arranged for yourself.
I am glad to hear that our locksmith, Daryl, was able to resolve your issue and get you back on the road.
I will surely pass your compliments on to Daryl, and the rest of our team.
Best wishes
Shelley
Excellent service
Excellent service, friendly operator, quick and efficient, very professional! Would highly recommend 👌
22 April 2023
Unprompted review
Reply from Soter
Dear Lynsey
Thank you for your review of the quick and efficient service our team provided for you.
I am glad to hear that our excellent, friendly team were able to assist you, and will gladly pass your compliments on to them
Kind regards
Shelley
Pleasant service
Took 2 hours longer than expected to arrive but fixed problem very quickly with detailed explanation and made sure I could secure my car properly before leaving
21 April 2023
Unprompted review
Reply from Soter
Dear Jodi
Thank you for your review of the 5-star auto locksmith service we provided for yourself.
I'm sorry to hear about the initial delays, but glad to hear that we were able to attend and quickly fix the issues, as well as help you secure your car.
I will gladly pass your compliments on to our team.
Best wishes
Shelley
Outstanding service 👍
19 April 2023
Unprompted review
Reply from Soter
Dear Mr Gumbley
Thank you for taking the time to review the outstanding service we provided for yourself, I will gladly pass your compliments on to our team.
Kind regards
Shelley
Absolutely disgusting service.
Absolutely disgusting service.
Was unfortunate enough to be passed on to these charlatans by the RAC so assumed they were honest and respectable.
We foolishly had left our car keys in Spain, so unfortunately were stranded at Stansted airport upon our return.
Was charged £240 and told somebody by the name of Thomas was on the way whilst we were still on the phone, and that he was at Heathrow on the M25 approximately 90 mins away.
When we called 3 hours later we were told he was held on another job in north London and would be 50 mins.
Received a text message over an hour later to say a different engineer was coming (from a different company) and to hold tight.
It’s now 8pm and we’re still here 5 hours later freezing cold and fairly annoyed.
13 April 2023
Unprompted review
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