Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
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Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
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Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Lost car key replaced
Extremely helpful over the phone. Talking to a person that's not reading from a script very friendly . And the locksmith phoned when he was on his way . Then was sent a message with live location of locksmith. Locksmith was cheerful, friendly and very helpful. Car key was sorted within the hour.
17 June 2023
Unprompted review
Reply from Soter
Dear Clair
Thank you for taking the time to review our auto-locksmith service. We greatly appreciate your feedback.
We are delighted to hear that you found our team helpful, friendly, and efficient, both over the phone and in person.
Your compliments will be passed on to our locksmith team, who will be thrilled to know that their efforts are recognized and appreciated.
Kind regards
Shelley
The guy who came out to my home to code…
The guy who came out to my home to code my new keys was very pleasant and got me sorted with two new fobs after I lost my original key. Very happy with the service.
17 June 2023
Unprompted review
Reply from Soter
Good afternoon Claire,
I'm happy to hear that our locksmith was pleasant during his service. We always strive to provide quick and professional service.
I will gladly pass this along to the rest of the team so they are aware of your kind words.
Kind regards, Ashley.
Get my keys
Looking
Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day.
Very nice person polite and trustworthy
Must commend the call centre customer service representative who overcame a payment problem as my payment card was locked in. Was able to contact my Partner
Thank you for your assistance
17 June 2023
Unprompted review
Reply from Soter
Dear Peter
Thank you for your review of the quick and polite service our team provided, quickly arranging to get one of out locksmiths out to to get you back on your road and on the way.
I am also happy to hear how pleased you are with our agents, who were able to resolve any payment issues to get a locksmith out as soon as possible.
I will surely pass your compliments on to our team.
Kind regards
Shelley
SIMPLY THE BEST
On the 16th after locking my keys in the car and turning to the RAC for help I was sold the cheapest policy at £181 + £11 per month there after, nothing else to pay unless there was a need for specialist equipment. RAC instructed me to wait as they would send someone ASAP with a target time of 37 mins.
20mins later Karim from Somer rang, the only available appointment was the following day and the call out charge was £121. To say I was stunned and speechless from my confusion is an understatement. However Karim clearly explained RAC policies don't cover keys, they franchise the jobs out and thus there is a charge etc etc. He was so helpful and sorted me out in 10 or 15 mins unlike the 3hrs it took the RAC. So following his advice I rang RAC went through everything with my new found knowledge and was able to get a full refund with an apology for the miss selling of the policy, however it was still very stressful and again took over an hour. I then returned to Soter and was booked in for the 17th on the following day, my experience being very swift and pleasant. On the 17th Soter sent a text stating they had a need to reschedule for the 18th, since I was going away on that day and needed my car to get to the airport I rang them to explain. Jonathan answered and again was very understanding and helpful. He reasured me he would sort it and within minutes had booked me in for a target time of 14:30pm onwards for the promised day of 17th. He apologised for the mix up. So given my experience I can only say this company is happy, friendly, honest knowledgeable, polite and competent at what they do. As on the 3 times I rang them I don't think it amounted to much more than 30mins. Its a shame that this quality of service is a rarity in this day and age. Example being RAC traumatised me for 4hrs:- passing me from 1 department to another, hanging up, making me restate my situation over and over, miss selling me a policy, not delivering the promised service and wasting the day so I ended up not being able to get someone to come out Friday night, resulting in me having to leave my car overnight with the keys and valuables in full view. SO WELL DONE SOTER KARIM AND JONATHAN HAVE DONE YOU PROUD.
.....Obviously I have a few hours to wait till the technician actually arrives to retrieve my keys from inside my car. So if my experience of this side of things is anything less than what I have experienced so far then I will edit this review further.
16 June 2023
Unprompted review
Reply from Soter
Dear Alleng
Thank you for sharing your detailed review of our auto locksmith company. We are delighted to hear about your positive experiences with Karim and Jonathan from Soter. We pride ourselves on providing happy, friendly, honest, knowledgeable, polite, and competent service to our customers.
We understand the frustration you experienced with RAC and their lack of prompt assistance, as well as the misleading policy they sold you. We apologize for any stress caused and appreciate your patience and understanding throughout the process.
We assure you that we value your time and will do our best to ensure a swift and pleasant resolution to your current situation. If you encounter any issues or have any concerns with our technician's arrival or the service provided, please don't hesitate to reach out to us. We are committed to maintaining the high standard of service you have come to expect from us.
Once again, thank you for your kind words and for choosing our company. I hope that we resolved your car key situation promptly and efficiently on attendance, and will gladly pass your compliments on to Karim and Jonathan.
Kind regards
Shelley
Absolutely brilliant service lovely…
Absolutely brilliant service lovely friendly staff quick and efficient I can’t praise them highly enough
16 June 2023
Unprompted review
Reply from Soter
Dear Michael
Thank you so much for your review of the absolutely brilliant service our team provided for yourself.
It will be my pleasure to pass your compliments of out lovely, friendly, quick, and efficient staff on to them.
Kind regards
Shelley
Fantastic service
Fantastic service, really friendly staff and explained everything easily so I always knew what the process was and at what stage, really efficient, great all round
15 June 2023
Unprompted review
Reply from Soter
Dear Adam
Thank you for your review of the fantastic service our team provided for yourself.
I am delighted to hear how pleased you are with the clear communication by our friendly agents, and that you appreciated being kept informed at every stage of your service.
I will gladly pass your compliments on to our team.
Best wishes
Shelley
Excellent service all round
Excellent service all round, dave, the locksmith that attended my vehicle was professional and knowledgeable, thankyou so much.
Mr M McKenna
15 June 2023
Unprompted review
Reply from Soter
Dear Mick
Thank you for taking the time to review the excellent service our team arranged for yourself.
I am delighted to hear that the locksmith, Dave, was a professional, who was able to expertly resolve your issue. I will gladly pass your compliments on to Dave, and the rest of our team.
Kind regards
Shelley
Technician was very pleasant and…
Technician was very pleasant and helpful, performed the task with expertise, company were excellent, thoroughly recommend this company
13 June 2023
Unprompted review
Reply from Soter
Dear Keith
Thank you for taking the time to recommend the pleasant, helpful work we did for yourself.
I am very happy to hear how much you appreciated the expertise of our excellent team, and will surely pass your compliments on to them.
Kind regards
Shelley
Micheal was professional
Micheal was professional, friendly explained everything to me. Also liked that I received a txt message with a link so you can track the locksmith. Would definitely recommend.
Ros
11 June 2023
Unprompted review
Reply from Soter
Good afternoon Ros,
I'm very glad to hear that Michael was able to provide the excellent service we always strive to provide our customers! I will gladly pass this information to him. I am also happy to hear you liked the text messaging link to keep you updated along the way. We always want to make sure our customers are kept in the loop with everything that happens.
Kind regards, Ashley.
Reply from Soter
Good afternoon Catherine,
I'm very glad you found our service and team friend and helpful. I will happily pass this information on to the rest of the team so they are aware. Thank you.
Kind regards, Ashley.
Daryl was very friendly and…
Daryl was very friendly and professional
Great job
Thanks
9 June 2023
Unprompted review
Reply from Soter
Good afternoon,
I'm very glad to hear Daryl was helpful and professional. This is what we strive to provide our customers. I will gladly pass this positive feedback to the rest of our team. Thank you.
Kind regards, Ashley.
From the booking to the guy turned up…
From the booking to the guy turned up on time and sorted the job with in 10 mins 1st class service
7 June 2023
Unprompted review
Reply from Soter
Good afternoon David,
I am very happy to hear that our locksmith sorted your issue out within 10 minutes! We always strive to provide our customers the best service we can! I will gladly pass this information on to the locksmith.
Kind regards, Ashley
Would recommend
Locksmith was nice, and efficient giving me information on how and why it was happening
6 June 2023
Unprompted review
Reply from Soter
Dear Liam
Thank you for taking the time to recommend the pleasant and efficient work our arranged locksmith did to resolve your issue.
I am glad to hear that you appreciated being involved in every stage of your service, and will gladly pass your compliments on to our team.
Kind regards
Shelley
Failure to contact and no refund.
I called for a locksmith after locking my car keys in my car. Had already tried my insurance company but was not covered for this eventuality. The initial call was fine but I was transfered to a 3rd party. Then spoke to said 3rd party and was told it would cost £150 and could I pay now. Before paying I asked how long and was told I would be contacted soon with an ETA. No contact in 90 mins!! Cancelled in the end as managed to track down a spare key and a friend drop ot off. Not happy that this was non refundable and even when I called to cancel, could not be told how much longer I would've had to wait.
3 June 2023
Unprompted review
Reply from Soter
Good afternoon,
Thank you for your feedback.
I have looked into this for you and the calls have been listened to. On the call we advised we could do same day service and you were happy to book it in as a non-refundable service. Due to this we are unable to refund you for cancelling.
I apologise if this isn't the outcome you hoped. If you wish to discuss further, please don't hesitate to contact me on 01480 775769.
Kind regards,
Kayleigh
Excellent service
Darryl was, understanding friendly and efficient. Would definitely recommend this service to anybody looking for a locksmith. He called to say what time he would be at my address and arrived at said time. Even though he had been working all day and was behind on calls he remained professional and got the job done to a high standard.
2 June 2023
Unprompted review
Reply from Soter
Dear Sophia
Thank you for taking the time to recommend the friendly and efficient service our team arranged for yourself.
I am very happy to hear that our friendly arranged locksmith, Darryl was able to efficiently complete the work on your vehicle to a high standard, arriving at the arranged time and sorting you out.
I will surely pass your compliments on to Darryl, and the rest of our team.
Kind regards
Shelley
Mistakenly left both my keys in my car…
Mistakenly left both my keys in my car today and had to get a locksmith out. The customer service was excellent and Alex I believe his name is was extremely understanding and helpful, there was a slight wait as expected but he was happy to keep me updated on Lee the locksmiths arrival and was very professional. Lee was done within 2 minutes and I couldn't recommend enough if you're in need. Not the first time I've done this and they're definitely the most helpful,professional and polite crew I've dealt with so far. Also not as expensive as others.
31 May 2023
Unprompted review
Reply from Soter
Dear Esme
Thank you for taking the time to review the helpful and understand service provided by our team members.
I am delighted to hear that our excellent agent Alex was able to arrange for the attending locksmith Lee to attend as soon as possible, and that Lee was able to open your car and retrieve your keys in only 2 minutes work.
Your recommendation means a lot to us, and I will gladly pass your compliments on to Lee and Alex, and the rest of our team.
Kind regards
Shelley
First time using this service and would…
First time using this service and would definitely consider using it again if needed.
Great communication, tracking and engineer was friendly and efficient
28 May 2023
Unprompted review
Reply from Soter
Dear Martin
I am delighted to hear that we have left such a positive impression of our services on yourself, and that you appreciated the communication our team provided throughout your service, as well as the transparency offered by the tracker.
I am also very happy to hear that the attending locksmith was friendly and efficiently resolved your issue, and will always be here to assist you should have any further need of our services.
Kind regards
Shelley
Was signposted to this company through…
Was signposted to this company through the RAC as we were not covered for loss of keys . They were super quick arranging someone to help us . It was a bank holiday and although we had a bit of a wait the communication and service was brilliant .
27 May 2023
Unprompted review
Reply from Soter
Dear Jo
Thank you for taking the time to review the brilliant communication and service provided by our team.
I am glad to hear that we were able to quickly arrange to get someone out despite the bank holiday to provide you with a new key.
I will surely pass your compliments on to our team.
Best wishes
Shelley
Amazing locksmith
Amazing, fast , reliable, affordable. Could not recommend more, Michael came early morning to help us unlock our car and get the key from the trunk. He did everything possible and we really appreciate the great service.
27 May 2023
Unprompted review
Reply from Soter
Dear Virginia
Thank you for taking the time to recommend the great service our team provided for yourself.
I am glad to hear that we were able to offer a solution that was fast, reliable, and affordable in getting someone out to open your can and retrieve your key.
I will surely pass your compliments on to our team.
Kind regards
Shelley
They actually do what is says on the…
They actually do what is says on the can top service 👍
12 May 2023
Unprompted review
Reply from Soter
Dear Carl
Thank you for taking the time to review the top service our team provided for yourself, I will gladly pass your compliments on to them.
Kind regards
Shelley
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