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SOLO rent a car  Reviews 1,218

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the friendly, helpful, and professional staff. Many appreciate the quick and efficient processes for both car pickup and return, noting the seamless transactions and overall smooth user experience. People also found the prices to be competitive and the cars to be clean, modern, and in good condition. However, some customers were dissatisfied with specific issues, such as delays in deposit refunds, unexpected additional charges for fuel, or the lack of a 24-hour shuttle service, particularly for late-night arrivals. A few also mentioned minor cleanliness issues with the car interior upon pickup or difficulties in locating the agency.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth processes, friendly staff, and efficient handling... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Price

Users describe positive interactions with price. Many customers found the prices to be quite competitive and... See more

Quality

Reviewers mention positive feedback about quality. Customers generally report that the cars are in good to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AMAZING experience we’ve had!!!! Manager Katia helped with everything, was very supportive, no issues with deposit, no issues with early drop off, she was always in touch, very convenient location in... See more

Rated 5 out of 5 stars

Very friendly team ,easy and fast Only one problem, we are waiting for our security deposit to be returned to our account for a week, is this normal?? I know that Budget return our deposit in two da... See more

Rated 5 out of 5 stars

One of the best car rental companies I’ve used. Easy to book, quick service on arrival for pick up. They never asked me to take any photos or videos prior to taking the car as they did their own then... See more

Rated 5 out of 5 stars

Hired a car from Solo for months of Oct and Nov 25. The service was excellent on pickup. Quick and efficient. I was given an upgrade from manual to automatic without extra charge. Same efficient s... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Truck Rental Agency
  4. Van Rental Agency

Written by the company

Welcome to the top сar rental service in Spain: Malaga, Marbella and Alicante. We offer a wide selection of vehicles — from economical and family-friendly models to vans and luxury cars. Every vehicle is regularly serviced and delivered in excellent condition. Choose your dates and select the car online, add insurance package and extra services in just a few clicks — with instant confirmation. We aim to make car rental simple, transparent and pleasant — so every customer feels confident and relaxed while driving in Spain.

Real Photos

Written by the company

Choose auto on real photos
We have our own vehicle fleet and on the site you can choose among dozens of cars in excellent trim levels, all cars of the latest models!

5 minutes order

Only here you can order beautiful car in 5 minutes

Only here you can order beautiful car in 5 minutes
The booking system on our website is designed to save your time, see for yourself and order the latest model of the car in excellent collection in just 5 minutes!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Scandalous rude ripping off company…

Scandalous rude ripping off company took 2 deposits for a 1 month rental when the vehicle is fully insured

12 February 2026
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you for your review.

We strongly reject the version of events presented here, as it omits key facts.

During the rental, significant damage was caused to one of the tyres. As a result, a replacement vehicle was provided, which requires a new security deposit in accordance with the rental agreement. This is standard procedure in all car rental companies, regardless of insurance coverage.

After the vehicle exchange, we experienced serious difficulties contacting you regarding the rental. Multiple attempts were made via phone and email, including from our security and legal departments, without response. As a last resort and in line with contractual terms, the vehicle was immobilised. Contact was immediately re-established at that point and the car was returned.

The vehicle was returned in extremely poor condition and the situation at the office required staff to manage a very difficult interaction.

We always aim to resolve matters calmly, transparently, and professionally. Security deposits are standard practice and are clearly explained in the rental agreement.

If you wish to discuss this further in a constructive manner, we remain available via email.

Rated 5 out of 5 stars

I was very impressed with Solo .The…

I was very impressed with Solo .The driver picked me up quite quickly & she took me to the car & was extremely helpful,friendly & knowledgeable.I would definitely recommend Solo .Even leaving the car back after hours was straightforward too .Excellent

8 February 2026
Rated 5 out of 5 stars

Great customer service...

The hire car I had from Solo was for over the festive period and while the original car developed a battery fault, on 31 December Solo delivered a replacement car to my address, with no debate or hesitation. The replacement car operated well. Solo responded well and quickly once they learned of the issue with the original car. Great customer service.

31 December 2025
Rated 2 out of 5 stars

We booked through Do you Spain and…

We booked through Do you Spain and advised we could pick up in the evening only to be called at 4:55pm to advise us they were closing at 5pm, fortunately we were in the area so managed to collect the van - the van was not in the best condition and it took 4 days to have the deposit paid back even though we were advised deposits are paid back within 48 hours

15 January 2026
SOLO rent a car  logo

Reply from SOLO rent a car

Thank you for your feedback. The booking was made via DoYouSpain, and unfortunately their platform does not always reflect our exact office hours correctly. Our team contacted you as soon as possible to avoid any inconvenience, and we’re glad you were able to collect the van in time.
Regarding the deposit, refunds are processed depending on the bank, and in some cases may take a bit longer to appear.
We’re sorry if the vehicle condition did not fully meet your expectations and appreciate your comments, as they help us improve our service.

Rated 5 out of 5 stars

Excellent service.

Both pick up and drop off went quick and smooth without any problems. The shuttle came fast to the airport and departed right after dropping off the car.
Service was friendly and the car was new, clean and in good condition.

11 January 2026

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