Solid Surface Kitchens Direct (SSKD) Reviews 

987
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company, successfully emphasizing an exceptionally smooth transaction from start to finish. Customers frequently praise the incredibly prompt delivery service, noting that the professional drivers are exceptionally helpful, polite, and friendly during drop-off. Consumers also enthusiastically highlight the outstanding product quality, robust physical build, and very reasonable prices compared to alternative high street options. However, some people mentioned delivery complications, communication delays, or unexpected schedule adjustments regarding their anticipated arrival dates. Reviewers occasionally faced minor logistical frustrations, such as items arriving separately, missing parts, or specific limitations when handling large components.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting punctual arrivals and... See more

Product

Reviewers highlight positive aspects of product quality and affordability, frequently praising the beautiful... See more

Service

Customers consistently note positive experiences with service, highlighting great value and helpful staff who... See more

Quality

Users express great satisfaction regarding quality, highlighting that worktops are beautiful, precise, and... See more

Price

Clients share positive opinions on price, frequently highlighting that goods are available at a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered on time with a very helpful driver. The order process was transparent and I was kept informed about the order/ delivery status by email. The goods (worktops) are as described and in perfect... See more

Company replied

Rated 5 out of 5 stars

The transaction from start to finish was first class. Communication was great. The actual product is great. Price point unbeatable and choice is vast. The delivery service was on time quick and v... See more

Company replied

Rated 5 out of 5 stars

Best quality I could find for the money by a mile. Delivery was fast and Dom the driver helped me into the hall, no steps luckily. All edges were intact and they were dead straight also making fitting... See more

Company replied

Rated 5 out of 5 stars

Took a gamble buying this as I couldn't find any photos of it in a kitchen...and I love it! Excellent price, delivery was on time, driver very pleasant. Can't wait for it to be fitted! Would use this... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. also in
  3. Building Materials Supplier
  4. Countertop Store
  5. Do-it-Yourself Shop
  6. Kitchen Furniture Store
  7. Kitchen Remodeler

Written by the company

Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

987 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(987)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying online was easy

Buying online was easy. Delivery arranged but got held up & pushed back to next day. Time given and was delivered on time. Driver was very polite and chatty

3 April 2025
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

We are very grateful for your review. Thank you

Rated 5 out of 5 stars

Loads of choice

Loads of choice. Easy to order. Delivery was quick.

28 March 2025
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

Thank you very much

Rated 5 out of 5 stars

Great service

Great communication. Delivered on time on the date as arranged . Great service. Product well priced. Worktop well packaged and protected to avoid any potential damage during transport.
Can happily recommend SSKD.

19 March 2025
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

Very kind of you, thank you very much

Rated 5 out of 5 stars

Laminate Worktop Delivery

Worktops arrived in good condition at the scheduled time with two man delivery. Price was the lowest we were able to find by some margin, overall really pleased & would definitely use company again.

19 March 2025
Rated 5 out of 5 stars

Very helpful

Very helpful. Delivered in two days of ordering. Regular communication about delivery. Delivery men rung 30 mins before arrival. Product as described.

7 March 2025
Rated 5 out of 5 stars

SSKD delivered!!!!

We were looking for a solid worktop and as they were quite expensive we did lots of research on line at various different companies and decided to go for SSKD. I’m so glad we did!! From the moment we bought the worktop to the moment it was delivered there were so many emails packed with information about the worktop and delivery. The delivery arrived bang on time and we are looking forward to having it fitted this week.

Couldn’t recommend SSKD enough. 👍🏽

26 February 2025
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Reply from Solid Surface Kitchens Direct (SSKD)

We are very grateful for the review. Thank you

Rated 5 out of 5 stars

What a great company perfect five stars

When ordering from a company you have never dealt with and the fact you will worry about transport damage etc etc as I am sure we all do, it couldn’t have been any easier from ordering on a Saturday afternoon to delivery on Tuesday it was perfect, they kept me fully informed all the way via email and the delivery guys were so good and carefully placed the worktop exactly where I wanted it and in fact waited until I inspected the goods thank you. I would definitely use again and your great reviews ( I did check before ordering) are well deserved.
Regards Mark (Wales)

26 February 2025
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

Thanks for your kind remarks, this really helps us.

Rated 5 out of 5 stars

What a journey

What a journey. I was eagerly awaiting my worktops when the delivery people rang to say the van had lost its clutch, the van was only 0.5 miles away !! The companies involved then went out of their way to get a replacement van from 80 miles away (1.5 hours) to pick up the worktops and deliver them from around the corner. Unbelievable, well done to all involved. Respect to the companies that go out of their way to put the customer first. Last but not least, the worktops and splashback are beautiful. I would highly recommend 👌

21 February 2025
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

Thank you so much.

Rated 2 out of 5 stars

Very good value for money but poor customer service.

Very good value for money, good variety of splashbacks and quality products. However, I was disappointed that I requested a number of splashback samples and did not receive many of them. I re-ordered the same branded sample plus further colours and again didn't receive them. So I emailed the company who said that according to their delivery page, this specific brand does not deliver to my area. I highlighted to them that this detail was not on their delivery page and I should have been informed that I would not receive the samples I requested. I was told quite patronisingly that the automated email sent to me following my order, details that some samples will not be sent due to delivery areas as per delivery page (again, no info on this page). This was extremely unhelpful and not what I expected following the huge number of positive reviews.
I would like to make it clear that the delivery page DOES NOT say that Mazan is not available in my area and I made this clear to the company. Also, this would mean the automated email saying to check the delivery page would not help in this situation.

20 February 2025
Unprompted review
Solid Surface Kitchens Direct (SSKD) logo

Reply from Solid Surface Kitchens Direct (SSKD)

We are somewhat surprised to see this review. We don't send samples if we can't deliver the items to their area. We ask that all customers look at the delivery page prior to placing the order and state this on the sample emails very clearly! Unfortunately not all of our distributors deliver to all areas and that’s why we show where we deliver to on our delivery information page and also point this out on our all our samples emails sent to our potential customers.

To be honest, we find it incredible how someone can leave a two star review. When we haven’t even received an order and we sent an email saying we might not go to the area and to check !

Apologies that they misunderstood.
We do try our hardest to explain ! 🤷🏻‍♂️

SSKD Team

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