My 8 year old Solidor door began to split and as my installer had gone bust I contacted Solidor who instead of dealing direct put me on to CWG Services a trade supplier. They I must say were excellent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only... See more
Company replied
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They w... See more
Company replied
Thankyou for exchanging are Solidor front door. Ash came out several times always on time extremely knowlegable, very polite, and very helpful. He fitted the new door quickly with no fuss, and ha... See more
Company replied
Company details
Written by the company
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Contact info
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, United Kingdom
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The glass in the door is damaged.
The door is beautiful. It closes perfectly. Our problem lies and why I only gave it 3 stars is in the glass. The door arrived wrapped in bubble wrap and covered in plastic so it was stored along with the glass for our windows in our garden until we were ready to fit them. When we unpacked the door there were two pressure cracks across the middle of the glass. Neither the supplier nor manufacturer will accept responsibility so we are left with a damaged door. Very disappointing and unacceptable.
5 February 2026
Reply from Solidor®
Hi Tony
Thank you for your review, and I’m really sorry to hear about the issue with the glass.
I’ve sent you an email this morning, as I cannot see an open case within our system. Once we have your order details and the information you’ve already shared with the supplier or installer, we can look into this properly and work towards a suitable resolution.
We want to make sure this is handled fairly and as quickly as possible.
Thank you again for bringing it to our attention. Gemma @Solidor
We have been using Solidor for over 15…
We have been using Solidor for over 15 years and are an approved installer of their range. Having been in the industry for over 30 years, I am very selective about the products and manufacturers we choose to work with, and Solidor has consistently proven to be a reliable choice.
Solidor rely on approved retail installers to fit their products correctly and to the required standards, which is key to how the doors perform long term. When issues do arise, Solidor work with us to support the customer and resolve matters properly, which is exactly what you want from a manufacturer.
They control their manufacturing process, resulting in a solid, well engineered product with a strong focus on security, performance, and longevity. The build quality and finish stand out compared to many composite doors on the market.
We currently have five Solidor doors on display in our Orpington showroom, and they remain one of the most popular options with customers.
Overall, a well made, secure product backed by a manufacturer we have trusted for many years.
1 January 2026
Unprompted review
Reply from Solidor®
Hi Stewart
Thank you for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that, after more than 15 years of working with Solidor, their products continue to deliver the quality, reliability, and performance you expect for your customers. Your extensive experience in the industry makes your feedback especially valuable, and we’re proud to partner with manufacturers who uphold the same standards of craftsmanship and consistency that you do.
It’s great to hear that Solidor’s support processes and commitment to working collaboratively with approved installers have helped ensure issues are resolved properly when they arise.
We’re also pleased that the five Solidor doors in your Orpington showroom remain so popular with customers—proof of the strong reputation they’ve built over the years.
Thank you again for your continued trust, partnership, and for sharing your experience so openly. It’s feedback like this that helps other customers choose with confidence.
If there’s ever anything more we can support you with, we’re always here to help. Gemma @Solidor
Friendly and professional.
9 February 2026
Unprompted review
Reply from Solidor®
Hi Andy
Thank you for your review! We really appreciate it. If you need anything at all, please let us know. Gemma @Solidor
Reply from Solidor®
HI Katrina
We’re really happy to hear you’re pleased with the excellent quality of your door. It’s great to know it met your expectations!
If you ever need anything else or have any questions, we’re always here to help.
Thanks again for choosing us! Gemma @Solidor
Reply from Solidor®
Hi Eddie,
Thank you so much for your review! We’re really pleased to hear that your door looks excellent and that the fit is spot on.
If you ever need anything in the future, we’re always here to help. Enjoy your new door! Gemma @Solidor.
Porch door not up to purpose
At first we were delighted with our new porch, set off by a Solidor composite door. Unfortunately although it is described as “designed for life” it hasn’t lived up to this expectation. First we had to have a replacement letterbox as the metal plate was faulty. Next the lead strips in the design peeled off and needed replacement. Then we suffered water ingress into the porch, ruining the carpet. The bottom half of the door bowed out gradually over the last year or so until we can now barely shut the door. We reached out to our supplier who wrote to you. We clearly didn’t flag it up in time as the guarantee has now run out. We expected an expensive door by a market leader to last longer than this. Our Solidor front door is still going strong and is older than this one, but protected by the elements. I can only advise that Solidor doors are not fit for purpose if used as an outer door, facing the elements.
Even though slightly out of guarantee, I am disappointed Solidor couldn’t help the customer in a goodwill gesture.
4 February 2026
Unprompted review
Reply from Solidor®
Hi Donna
Thank you for taking the time to share such detailed feedback, and we’re really sorry to hear about the problems you’ve experienced with your porch door. We understand how disappointing this must be — especially when you were initially so pleased with the installation.
Your experience with the letterbox, the lead detailing, the water ingress and now the bowing is absolutely not what we want for any customer. A Solidor door is made up of many individual components, and our 10‑year warranty is in place to make sure that if anything does go wrong during that period, we can review it and put it right.
Unfortunately, we aren’t able to offer a lifetime guarantee, and once a product moves outside the warranty period our ability to step in becomes limited. We appreciate that this isn’t the outcome you were hoping for, and we’re genuinely sorry it’s left you feeling disappointed — especially when your other Solidor door continues to perform well.
To make sure you’ve had a fair and thorough response, if you’d like us to complete one final review of your case history, please email support@solidor.co.uk quoting SSTP 365. We’ll be happy to check everything through for you.
Many Thanks, Gemma @Solidor.
Had a door fitted in October,when it…
Had a door fitted in October,when it rains it leaks water into letterbox which is now running down front of door and is rust coloured and actually staining door ,been in contact with solidor they don’t want to know,said to me it’s the fitters problem ,no it’s not they didn’t make the door solidor did ,the company who fitted it haven’t come back either,so I would beware about buying a solidor if they don’t honour there warranty,next stop trading standards and fensa
20 October 2025
Unprompted review
Reply from Solidor®
Hi Terry,
Thank you so much for your wonderful feedback. It’s great to hear that you found everything extremely well fitted, tidy, and clean in every detail. We take real pride in delivering work to a high standard, so your comments mean a lot to the whole team. If there’s ever anything more we can do for you, we’re always happy to help.
Warm Regards Kaye@Solidor
Excellent door that is high quality.
14 January 2026
Reply from Solidor®
Hi Pamela
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with the high quality of your door. If you need anything at all in the future, we’re always here to help. Enjoy your new door. Gemma @Solidor
Reply from Solidor®
Hi Elizabeth
Thank you for your lovely review! We’re really pleased to hear that you think the doors look great. They’re built with durability in mind, so we hope they’ll serve you well for many years to come. If you ever need any help or have questions down the line, we’re always here to support you! Gemma @Solidor
Poor quality and poor customer service
We had a Solidor fitted by Excelsior Windows (one of their approved fitters), June 2023.
The door began to bow and was difficult to open / lock in Decemeber 2023.
Took a whole year of chasing both Solidor and Excelsior until they finally replaced the door in Feb 2025, the same issue started again in November 2025 and I've been chasing both since without any luck again.
Very disapointed and frustrated, suggest people take a look at all the other reviews before giving them any business.
12 January 2026
Unprompted review
Reply from Solidor®
Hi Callum
Thank you for taking the time to share your experience, and we’re really sorry to hear that this repeat issue still isn’t moving forward — we completely understand how frustrating that must be.
We’d really like to review the most recent correspondence so we can understand exactly where things stand and what the next steps should be to help resolve this for you.
Please could you forward your latest emails or updates to support@solidor.co.uk, quoting SSTP 364? Once we receive this, we’ll take a closer look and come back to you as soon as possible.
Thank you for giving us the opportunity to put this right.
Gemma @Solidor
I haven't had reason to contact Solidor…
I haven't had reason to contact Solidor yet (I hope I never do) but as far as the door goes we are well impressed, it looks great and although it has (as expected it might) bowed a tiny little bit during acclimatisation the seal on it is (also as we were told it would be) still 100%.
As for the review, it is not really appropriate that you judge Solidor on this as the door has only been in for a couple of months. Perhaps (If trust pilot allows it) in a year or two I will do an edit and give you a more valuable review.
11 November 2025
Reply from Solidor®
Hi Steve
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that you’re impressed with your new Solidor and that it’s performing just as expected. A small amount of natural movement during acclimatisation can happen with solid timber core doors, so it’s great to know the seal is still working exactly as it should.
We completely understand your point about reviewing after only a couple of months, and we really appreciate your honesty. If you do choose to update your review in the future, we’d love to hear how your door is getting on—but there’s absolutely no pressure.
In the meantime, we hope you continue to enjoy your door, and if you ever need us, we’re always here to help. Gemma @Solidor
Door looks good but draughty
Door looks good but a cold gale is blowing in around the lock. Installers have been back to adjust but no improvement.
18 December 2025
Reply from Solidor®
Hi Sandra
Thank you for taking the time to leave your feedback — we’re really sorry to hear that you’re experiencing a draught around the lock, and that the installer’s visit hasn’t resolved it. We’d really like to help get this sorted for you.
I’ve just sent you an email so we can discuss this in more detail. I look forward to hearing from you. Gemma @Solidor
Just Great.
Great product and fabulous company to deal with and the first class fitter.
8 January 2026
Reply from Solidor®
Hi Beth
Thank you so much for your fantastic feedback! We’re delighted to hear that you’re pleased with your new door and had such a great experience with the company who fitted it.
Although we only supplied the product, it’s wonderful to know everything came together smoothly and you’re happy with the end result. If you ever need anything from us in the future, we’re always here to help! Gemma @Solidor
The name says it all very solid door…
The name says it all very solid door with great security features well made and sturdy verypleased with the door
3 January 2026
Reply from Solidor®
Hi Michael
Thank you so much for your feedback! We’re thrilled to hear you’re pleased with your new door and its security features. It’s great to know the quality and sturdiness met your expectations. If you need any support or have questions in the future, we’re always here to help. Enjoy your new door! Gemma @Solidor
Delamination
Unfortunately for me my solidor isn't the quality I expected, it's 7 years old and it has started to delaminate which is very sad and I'm so upset, the first thing people see when they look at my house is the door and I often had compliments on how beautiful it is, unfortunately this is not the case anymore. Unsure if I'd recommend these doors for durability and long lasting, maybe look elsewhere.
22 December 2025
Unprompted review
Reply from Solidor®
Hi Adam
Thank you for sharing your feedback. We’re really sorry to hear about the issue with your door after 7 years – we completely understand how disappointing this must feel, especially when it was something you were proud of.
Have you already logged this issue with us? If not, please reply to this Trustpilot review or get in touch directly quoting SSTP 362 , and we’ll work with your installer to assess the problem and try to find a resolution. We want to do everything we can to help.
Thank you again for bringing this to our attention. Gemma @Solidor
Solidor; really solid
The door looks and feels really secure, and was fitted very professionally.
20 December 2025
Reply from Solidor®
Hi bug
Thank you for your review! We’re delighted to hear that the door looks and feels secure. It’s great to know you’re happy with the quality. If you ever need advice or support in the future, we’re here to help! Gemma @Solidor
I can’t fault the installation or the…
I can’t fault the installation or the installers.
15 December 2025
Reply from Solidor®
Hi Mrs Brown
Thank you for sharing your feedback. We’re really pleased to hear that you were happy with the installation and the installers’ work.
If there’s anything you’d like us to review or support you with regarding the product, please feel free to get in touch at support@solidor.co.uk. We’re here to help. Gemma @Solidor
Replacement porch door etc.
I am very happy with my new porch door and surrounding frame with glazing either side of the door. It looks amazing.
2 December 2025
Reply from Solidor®
Hi Jean
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your new door and the surrounding frame with glazing. It’s great to know it looks amazing and meets your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Enjoy your new door! Gemma @Solidor
Solid Door
Appears very well made, is solid and seals appear effective. Locks and furniture appear to be of highest quality
15 December 2025
Reply from Solidor®
Hi
Thank you for sharing your feedback! We’re thrilled to hear that your new door appears well-made, solid, and that the seals and locking hardware meet your expectations. Quality and security are top priorities for us, so it’s great to know you’re happy with the craftsmanship and finish.
If you need any further assistance or have questions in the future, please don’t hesitate to get in touch.
Thanks for choosing Solidor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.