Solgaard Reviews 2,373

I will never purchase another suitcase from any other company. I had an issue with my wheels on my luggage making a noise like a flat spot. I was directed to Jay who promptly sent me a new set. While replacing my wheels I noticed a crack in the luggage shell by the wheel. Jay is sending me a replacement suitcase now. Best customer support EVER! Thank you Jay!

I am such a fan of this luggage made by Solgaard. I own two of their pieces and I always trust they are going to fly me to my destination city without problems and will be wheeled to my final lodging destination, even in Cefalù, Italy, with uneven cobblestone streets and walkways. They are well made for a traveler!

Recently I had a problem with a corner of the luggage. I contacted Solgaard and sent photos. Right away they offered to send me a replacement.

My gratitude is huge and I will be happy to share that with anyone who asks a recommendation from me as to what luggage I think is the best and most trusted to travel well. It is Solgaard for me.

I've had my suitcase for 3 and a half years and one of the hinges recently broke where 2 of the rivets popped out. I took a picture, submitted it to customer service, and that same day they were preparing to ship me a replacement suitcase at no charge. Great customer service and warranty program!

Best luggage I’ve ever owned. Out with old zippers, these are extremely durable with TSA approved locks. Highly recommend.

My customer support experience was just so good! Jay with “The Solgaardian Squad” helped me kindly, efficiently and with great ease. My suitcase buckle was malfunctioning and there were several cracks in the suitcase. He immediately ordered a replacement for me and it’s already on the way. It’s refreshing to have a company truly stand behind their product. Love Solgaard!

My large carry-on closet functioned very well for years and dozens of trips. On one trip, I got it back with some cracks in the shell. In a very short time, Solgaard requested some basic info including some pictures and was able to process my warranty replacement in less than a day. Truly excellent customer service and I have zero reservations about my replacement. Even after processing my replacement they gave me helpful suggestions for recycling or repurposing my busted carry-on closet. I'll buy my next suitcase from them for sure.

My check in trunk has been a life saver on long trips the past few years! After noticing a crack on the shell, I reached out to customer service. They were very prompt and helped me identify that my warranty covered the damage! A brand new trunk is on the way, same style and color! I greatly appreciated how easy the exchange was and the great. Customer service!

The product is great. What was even better was the customer service. My 5 year old check-in was damaged at the airport. Solgaard immediately sent me a replacement. Amazing and rapid response.

Absolutely amazing luggage, sturdy and reliable, and without an external zipper it removes the main point of failure in luggage from my experience.

The warranty is also excellent. I have a few older ones that got pretty battered during extensive travel, and they sent us replacements immediately. The process was easy, the customer service team was so helpful, I can't say enough good things about them.

Customer service is non existant. I ordered 2 pieces of the carry on luggage with the understanding I will receive it within 2 weeks at the latest. It's been 4 weeks, still no luggage. I sent a email to follow up on the order, no response. It was marked shipped a week ago but Fedex has not received the packages. Neither carry on was labeled back ordered when I placed the order. Customer service is useless. They don't respond to questions like they said they would. Read other reviews, (not on their website) They will tell the truth about Solgaard. Horrible customer service.

Customer Service for warranty replacement was quick and very communicative. The only issue I really had is that I purchased a Carry On Closet about 4+ months ago and the closet itself starting ripping. I contacted customer service and again, very quick and efficient but what they sent me (black) did not match what I purchased (beige/gold trim).
I was informed after inquiring that the beige/gold was not available anymore -- which is disheartening because the color was purchased to match the inside fo the suitcase that it came in. The black is just generic and does not match. This the only reason for the "2-star" -- they should be correct replacement for items with a 6 months period. Otherwise -- it is a good product.

Customer service was amazing. After traveling with my cousin, I decided to order a suitcase from Solgaard. I received my item not even a week later. However, I realized that I ordered the wrong size; ordered large and meant to get a medium. I called customer service and immediately got someone on the phone. They were very friendly and helpful. They provided me with instructions on returning the large suitcase I got, in exchange for the smaller size I wanted. The process was so easy/painless, unlike my experience with a other luggage company I ordered from before. Super excited to receive my smaller luggage and take a trip. I will only be ordering luggage from Solgaard moving forward :-)

We ordered the check-in closet original as a gift. We were very pleased with the appearance and features! It fits an incredible amount of clothes and whatever else you need. After 3 trips, we did have an issue with a pin that broke on the handle. We contacted customer service, and the issue was taken care of immediately and with great professionalism. They replaced the suitcase and had it sent out the next day.

I have bought several items from Solgaard over the years and needed to claim two warranties. Each time it has been extremely simple and it is clear that Solgaard wants to get things right and that their generous warranty is for real. The staff helping me (most recently Kristine) have been fantastic and are the reason the process is so simple and works so efficiently.

So excited to receive our two Solgaard pieces of luggage. We did have a bit of delay in shipping but not completely their fault and when arrived one items was missing, but as soon as I reached out to Solgaard they made it right and resolved the issue. The product is fantastic and the customer service is even better! We are very impressed with this company, the product and service. As a matter of fact, during all of this, I bought one of their backpacks at an awesome deal and it too is fantastic.

I placed an order for a carry on closet as a gift for my wife. She travels to Africa several times a year. I felt the closet would make it easier for her moving between hotels. Seems there was an issue with getting my order shipped. It hadn’t moved in almost a week so I emailed Solgaard support. The next day I had a very professional and courteous response from Jess. Jess took ownership of my issue and quickly started working on a resolution. About 24 hours later I had a follow that things are back on track and a nice thank you for my patience and working with Solgaard to let them help make the situation right. Jess followed up with details and a tracking number for me to be able to see the progress. Two days later and the new luggage piece was at my front door. My wife loves it and everyone is happy. A big thanks to Jess for making this a positive experience and doing right by the customer. Every company needs a Jess.

I have never had such prompt and wonderful service in my life. I could not get into my suitcase after TSA opened it. It was Easter Sunday evening when everything was closed. I had to pry it open and couldn't close it again. When I shared my issue with them, they responded immediately and replaced my suitcase! I can't recommend them highly enough!

My four-year-old suitcase received a crack. Within one day, the company resolved the issue and sent me a new suitcase. The issue was resolved in less than 12 hours! I love my suitcase and this company!