I wanted to replace the Type C USB adaptor supplied with my Dell laptop that plugged in too near to the front with a better barrel port adaptor that plugged in at the back. Softhands had a genuine Del... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was posted and delivered vary quickly the battery was an upgrade on power and fitted in without any issues at all giving me double the working time of my old battery. Highly recommend
I had not used this company before but was directed to it when I needed a replacement Dell charger. Not only was it very competitively priced but it arrived the next day. Great service and would re... See more
Good and easy to navigate website. Product description was clear and the excellent photo confirmed that I was ordering exactly what I wanted. Product arrived promptly, well packaged and exactly as I w... See more
Company details
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Wholesaler
Written by the company
At Softhands.co.uk, we take pride in being one of the UK’s largest stockists of genuine laptop spares. Our extensive range includes laptop chargers, batteries, keyboards, and LCD panels for all makes and models. As the exclusive distributor of Powerifyt replacement laptop batteries, we have built a strong reputation for reliability and performance since 2011. Our customers include educational institutions, healthcare departments, laptop refurbishers, computer shops, and service centers—businesses and professionals who trust us for their essential laptop components. We are committed to providing cost-effective solutions without compromising on quality. Contact us for all your laptop spare part needs, and let us help you save money while ensuring the best performance for your devices.
Contact info
District Business Park, Unit 1, Birchills Street, WS2 8NG, Walsall, United Kingdom
- 01922 610610
- sales@softhands.co.uk
- www.softhands.co.uk
4.0
Great
341 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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speedy delivery
9 February 2024
Very helpful customer service
5 February 2024
Great value and fast delivery
Softhands supplied a new, replacement keyboard for a Toshiba laptop I was repairing for our local Repair Cafe. The keyboard was priced very competitively and delivery via courier was really quick. The keyboard was exactly as described and worked perfectly.
29 January 2024
Great service and quick despatch.
Ordered a item but due to.my mistake the wrong item was sent. Spoke to customer service and exchange was arranged. Received correct item by next day post. Cost of original item reimbursed with 2 days. All professional and great service. Thanks
30 January 2024
Re: Order ID 18568
Re: Order ID 18568
Dear Sirs,
I received the power charger/adaptor but it is not an original LeNovo Part. According to the label it is manufactured by Delta Electronics Inc..Looks generic to me and is probably second hand. Please send me the original LeNovo part or if not possible I would like my money back. Please let me have your address for return items, although this will mean extra costs and wasted time for me. Please advise.
Andy Haatenen,
8 January 2024
Having initially had a few issues…
Having initially had a few issues ordering on line I rang the company and ordering was quick and simple and arrived the next day.
4 January 2024
Softhands ordering provcess was great
Softhands ordering provcess was great, just dealing with APC for delivery is a nightmare - still not arrived.
2 January 2024
Fast and efficient thanks
2 January 2024
Excellent service.
The price was good, it shipped the same day and delivery via Royal Mail was quick.
Thank you.
18 December 2023
My new screen arrived broken !
My new screen arrived well packed but unfortunately was cracked, despite two emails I got zero response from the company. Ended up buying another screen from somewhere else. Not impressed and a company would avoid, not interested in customer service.
22 November 2023
Unprompted review
Good product delivered on time.
4 December 2023
Received my order finally
Received my order finally !! Placed am order for Toshiba 850L keyboard on 17th Nov. Order was delivered today 22nd Nov.
Am really not happy with this kind of service. Though i found it was not the fault of softhands...they processed and shipped on 17th Nov , i guess Royal mail caused the delay...
Great product from softhands, pls work o your delivery services please.Thanks
17 November 2023
Reply from Softhands
This is an unfair review. We shipped your order the same day by RM 24 as requested by you but if there is a delay from Royalmail, we don't have control over how they operate. We have provided you with all the information we hold. Kindly show a little patience.
DO NOT USE THIS COMPANY
Order took a long time to arrive had to contact customer service to ask where the order was as no communication from them at all, they were quite rude and not even an apology was given would not use this company again.
24 October 2023
Reply from Softhands
Hello Mr. Colin. As we discussed in an email, we were not rude. There was a delay from Royalmail in delivering your package. We pride ourselves in dispatching all orders on the same day by RM 24 or courier service, whichever customer chooses.
Easy ordering and finding parts
Easy ordering and finding parts. Fast delivery and product quality excellent. Will be using this company again in the future highly recommended.
6 November 2023
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