SOFAS and FRIENDSReviews 

632
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the sofas, often noting that the products exceed expectations and look even better in person. The delivery service is frequently highlighted for its speed, efficiency, and the professionalism of the staff, who often go above and beyond to assist with setup and removal of packaging. Reviewers also commend the excellent customer service, from helpful showroom advice to responsive communication throughout the ordering and delivery process. However, some customers experienced issues with delivery, citing delays, chaotic handling, or drivers going to the wrong address. A few people also reported concerns about the long-term comfort and durability of their sofas, with some experiencing sagging or feeling internal structures after a short period of use. There were also instances where delivery resulted in issues or an unsatisfactory resolution for product faults.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Quality

Customers consistently note positive experiences with quality, often describing sofas as stunning, beautiful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting it as fantastic, exceptional, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more

Company replied

Rated 5 out of 5 stars

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. T... See more

Company replied

Rated 5 out of 5 stars

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more

Company replied



Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(632)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sofa,

Great sofa,
Excellent staff very helpful,
Delivery guys were excellent,..

16 September 2025
SOFAS and FRIENDS logo

Reply from SOFAS and FRIENDS

We appreciate you sharing your wonderful experience and for the 5-star rating!

Rated 5 out of 5 stars

tignes sofa in ivory

Got our tignes sofa in ivory
What a beautiful sofa! Very comfy
Amazing price and very reasonable priced!

Customer service is amazing and delivery guy very helpful
Thank you again

17 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you for your lovely feedback! We’re so glad you’re happy with your Tignes sofa and the service you received. 💛

Rated 5 out of 5 stars

The sofas is amazing

The sofas is amazing
The best sofas I had
The delivery was quick and delivery guys nice and helpful. Thank you

17 September 2025
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Reply from SOFAS and FRIENDS

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Brilliant sofa and great company

Brilliant sofa and great company! Lovely quality. Delivered quickly. Great customer service.

16 September 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! We’re delighted to hear you’re happy with your sofa and our service. It was a pleasure to help.

Rated 5 out of 5 stars

First class service, fabulous sofa

We came across Sofa&Friends from online Instagram posts. Due to being located in the North West of England we were unable to visit their establishment. Such a beautiful selection of sofas to choose from, we decided to purchase from their Tignes range, a stunning sofa that is extendable in an olive green colour.
From ordering to delivery took 3 days! Absolutely amazing service. The two man delivery service was outstanding. They were meticulous in unpacking and assembling our sofa.
An online discount code meant delivery was free of charge, totally blown away from start to finish with this company.
We would highly recommend and would use again for any future purchases. Keep up the excellent work at Team Sofa & Friends. Thanks again for your outstanding service.

16 September 2025
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Reply from SOFAS and FRIENDS

Wow, thank you so much for your detailed and thoughtful feedback! We’re thrilled you love your new Tignes sofa in olive green—it’s such a stunning choice. It’s wonderful to hear that our delivery team made the experience smooth and stress-free. We truly appreciate your recommendation and kind words.

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered my sofa on Tuesday and it was delivered on Saturday morning, it's absolutely stunning and the guys got it in the house and set up no problem

16 September 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your positive experience with us; we are so glad to hear that you received great service.

Rated 5 out of 5 stars

Amazing thank you

Price great , delivery quick , delivery guys were great too and the sofa is amazing . Overall wonderful experience :)

16 September 2025
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Reply from SOFAS and FRIENDS

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this.

Rated 5 out of 5 stars

Good quality

Good quality

11 September 2025
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Reply from SOFAS and FRIENDS

Thank you so much for taking the time to share your feedback with us

Rated 5 out of 5 stars

Honest review !

Easy ordering . Very reasonable price compare to the big sofa shops . Was abit concerned first about the quality of the sofa as we ordered without viewing .100% glad we did order ! Quality is really good I’d say on par if not better than the big brands that are more expensive . Ordered on a Sunday evening delivered the Friday after . Delivery people were great also with a challenging entrance ! Already had people on Facebook and instagram asking where the sofa was from and recommended to all of them ! The sofa is a game changer !

5 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thanks so much for your lovely review! We’re thrilled you love your new sofa and truly appreciate you recommending us!

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier! Amazing speeding delivery, quality of the sofa is unreal and so comfy! Really something special and different.

4 September 2025
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Reply from SOFAS and FRIENDS

We’re so thrilled to hear this! Thank you for your kind words — it means the world to know you’re loving your new sofa. Wishing you many comfy moments ahead!

Rated 2 out of 5 stars

Can't fault delivery but no electric

Can't fault delivery, was here literally within 10 days. Right hand side of the sofa (electrics) are not working. I rang, was advised to cut the material under the sofa to see if electric wires have fallen out. We can not reach them and I'm not damaging the sofa anymore. Rang and emailed back. Haven't heard a thing 😕

3 September 2025
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Reply from SOFAS and FRIENDS

We’re really sorry to hear about the issue with your sofa’s electrics and the trouble you’ve had reaching us. This isn’t the experience we want for our customers. A repair company has now been booked and the problem should be resolved soon.

Rated 5 out of 5 stars

We’re in love with our Tignes 🥰

Sofa & Friends have been brilliant. Very helpful and accommodating. We had our Tignes sofa custom made as we wanted a different colour, we also wanted the cushions slightly different too. None of this was a problem & well worth the little extra. The sofa was ready within the time advised, but due to delayed building work we had to hold off delivery, but this was also not a problem. When the sofa arrived the 2 guys were very considerate and helpful. As for the sofa 😍😍😍 wow we are in love, its beautiful and so cosy. I would highly recommend getting one 👍🏽👌🏽

4 September 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! 🥰 We’re thrilled to hear how much you love your Tignes sofa and that the custom touches turned out just right. It was a pleasure helping you create something so personal, and we’re glad the delivery worked out smoothly too.

Rated 5 out of 5 stars

Brilliant service

Brilliant service , I ordered the night before and it turned up the next day ! The quality of the sofa is amazing and really comfortable, thank you very much guys I may get an armchair also 👍

4 September 2025
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Reply from SOFAS and FRIENDS

Thanks for the great feedback 🙌 We’re delighted to hear that your sofa arrived quickly and that you’re enjoying the comfort and quality. It means a lot to us that you’re considering the armchair too — we’d be more than happy to help when you’re ready.

Rated 5 out of 5 stars

Great communication

Great communication. Speedy delivery. And sofa is unbelievably comfortable. So pleased with my purchase.

4 September 2025
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Reply from SOFAS and FRIENDS

Thanks so much! We're delighted you're happy with the sofa and service. ✨

Rated 5 out of 5 stars

sofa

Ordered sofa, with Aga very helpful from start to finish

28 August 2025
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Reply from SOFAS and FRIENDS

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this

Rated 5 out of 5 stars

YOU NEED A TIGNES! 💚

What can I say? I am in love with my new Olive 4 seater Tignes. Went to the showroom at the weekend to try it and immediately knew I needed it after looking online at it for months. It is soft and comfortable, yet firm enough that it will hold it's shape. It is also big enough for 2 people to lie down and relax easily. Once ordered, it arrived in 3 days and it is perfect. The delivery guys were lovely too.

Thanks so much Sofa and Friends!

28 August 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for sharing this! 💚 We're thrilled to hear you're loving your new Olive 4-seater Tignes — it really is the perfect mix of style, comfort, and space. Sounds like it was love at first sit! We're also glad the delivery went smoothly and that our team made a great impression.

Enjoy every relaxing moment on your Tignes — you definitely made the right choice!

Rated 5 out of 5 stars

Fantastic all round

Ordered the sofas from the outlet, they came within 2 days and the sofas are absolutely incredible.
Would defiantly buy again in the future.
Fantastic service all round.

21 August 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! We’re delighted you’re happy with the sofas and our service.

Rated 5 out of 5 stars

The sofa is really big but also really…

The sofa is really big but also really comfy. My kids love it.The delivery was also great.

21 August 2025
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Reply from SOFAS and FRIENDS

We’re so glad you and your kids are enjoying the sofa! Happy to hear delivery went smoothly too.

Rated 5 out of 5 stars

Kept informed and as soon as it was in…

Kept informed and as soon as it was in stock I had an email the following day and sofa arrived 2 days later.
Really comfortable sofa and absolutely huge. Highly recommend

21 August 2025
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Reply from SOFAS and FRIENDS

Thank you so much! We're so glad you were happy with the updates and delivery — and even happier that you're loving your new sofa! Enjoy the comfort and the space 😊

Rated 5 out of 5 stars

Had a great experience

Had a great experience, the delivery was super quick as well .I love my new sofa

21 August 2025
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Reply from SOFAS and FRIENDS

We appreciate you sharing your wonderful experience and for the 5-star rating!

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