SOFAS and FRIENDSReviews 

632
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the sofas, often noting that the products exceed expectations and look even better in person. The delivery service is frequently highlighted for its speed, efficiency, and the professionalism of the staff, who often go above and beyond to assist with setup and removal of packaging. Reviewers also commend the excellent customer service, from helpful showroom advice to responsive communication throughout the ordering and delivery process. However, some customers experienced issues with delivery, citing delays, chaotic handling, or drivers going to the wrong address. A few people also reported concerns about the long-term comfort and durability of their sofas, with some experiencing sagging or feeling internal structures after a short period of use. There were also instances where delivery resulted in issues or an unsatisfactory resolution for product faults.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Quality

Customers consistently note positive experiences with quality, often describing sofas as stunning, beautiful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting it as fantastic, exceptional, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more

Company replied

Rated 5 out of 5 stars

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. T... See more

Company replied

Rated 5 out of 5 stars

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more

Company replied



Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(632)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery came very quickly and the…

The delivery came very quickly and the delivery men were polite and tidy. The staff in the store were very helpful and the Sofa speaks for itself, gorgeous sofa.

6 February 2026
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Reply from SOFAS and FRIENDS

Thank you so much for your kind words! We’re delighted to hear that you’re happy with your sofa and that our delivery team and store staff provided a positive experience. Enjoy your gorgeous new sofa!

Rated 5 out of 5 stars

The delivery was quick

The delivery was quick, they came on time, set the sofa up and took the rubbish away, the couch is perfect for us, we love it , thank you very much very study and perfect colour.

3 February 2026
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery went smoothly and that you love your new sofa. It’s great to know that it’s the perfect fit, sturdy, and the colour is just right. Enjoy it!

Rated 4 out of 5 stars

Order was simple but delivery not

The order was simple and straight forward. When I was contacting Sofa and Friends was helpfull and try to give me as much information as possible. I was just disapointed with delivery and processing time since sofa been delivered week and half before delivery.
Delivery itself was very chaotic and rushed because was other company doing it. The drivers were on the wrong address first and calling that nobody is responding the doorbell, and after sending message with address again they make it to the house after 20 minutes .

24 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your feedback. We’re glad to hear that our team was helpful during the ordering process.

We sincerely apologise for the issues you experienced with the delivery. We understand how frustrating it must have been with the delays, incorrect address, and confusion on the day. We are sharing your comments with our delivery partners to ensure this does not happen again.

We truly appreciate your patience and your feedback, and we hope you are enjoying your sofa despite the delivery challenges.

Rated 5 out of 5 stars

This is my second sofa and I love it

This is my second sofa and I love it. Delivered on a day I requested no problems from to finish with the service.

27 January 2026
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Reply from SOFAS and FRIENDS

Thank you so much for your continued trust! We’re thrilled to hear that your second sofa has arrived exactly when you wanted and that the service met your expectations. Enjoy your new sofa!

Rated 5 out of 5 stars

Can I give more than 5 stars?

I purchased the tignes sofa last June, the lady in store was very helpful and helped arranged quick delivery for as soon as I’d moved into my flat. Delivery was less than 5 days after purchase.
The delivery guys were kind and friendly even though it was stressful trying to fit the sofa in!
The best sofa I have ever purchased. I will never buy from a main high street brand again.
6 months later I had an issue with a pillow , I contacted sofa and friends on instagram and they arranged for a new pillow for me free of charge.
You’d never get this sort of customer service with a high street brand!
Would 100% recommend, very good quality sofas and customer service!

1 June 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Wow, thank you so much for your amazing feedback! We’re thrilled to hear how happy you are with your Tignes sofa and that our team could help make the delivery smooth and stress-free.

It’s fantastic to know that even after six months, our customer service met your expectations — we always aim to go the extra mile. Your recommendation means a lot to us, and we’re so glad you love your sofa. Enjoy it for many years to come!

Rated 5 out of 5 stars

Wonderful product

Wonderful product - great price and superbly quick service. Very good delivery experience too

20 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your kind words! We’re delighted to hear that you’re happy with your sofa, the price, and the quick service. It’s great to know the delivery experience went smoothly too!

Rated 5 out of 5 stars

This sofa is absolutely wonderful

This sofa is absolutely wonderful. So comfortable, quality material and looks amazing. Love it!

14 January 2026
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Reply from SOFAS and FRIENDS

That’s awesome to hear! I’m so glad you’re loving your sofa 😄 Sounds like it’s the perfect combo of comfort, quality, and style!

Rated 5 out of 5 stars

Just want to say a big massive thank…

Just want to say a big massive thank you to sofa and friends for my experience with them.
Early delivery after Christmas I was not expecting that but what a lovely surprise.
Big shout out to the 2 delivery guys they went above and beyond to get my sofa in as it was not going through my front door lol.
There patience and expertise they got it in through my back door minus a fence panel that we took out to get in,but nothing was to much trouble and helped me from having a breakdown lol.
We absolutely love our sofa and my friends love it too they are looking to order one they love it that much and even my husky Jack approves.
Thank you so much it was a pleasure doing business with you guys.

14 January 2026
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Reply from SOFAS and FRIENDS

Thank you so much for your lovely review! We’re thrilled you love your sofa and that the early delivery was a nice surprise. A huge thanks for the shout-out to our delivery team — we’ll be sure to pass it on. We’re delighted that your friends (and Jack the husky!) approve too. Enjoy your sofa and thank you for choosing Sofa and Friends!

Rated 5 out of 5 stars

Great communication from order right up…

Great communication from order right up to delivery.
Delivery took bit longer as the Tignes in rabbit was sold out but well worth the wait.
Delivery boys were very pleasant, set up my sofa & took all the wrapping away. Thank you to the hard working delivery boys. Five star all round

15 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your fantastic review! We’re so pleased to hear you were happy with the communication throughout and that the wait was worth it. A big thank you for your kind words about our delivery team — we’ll be sure to pass them on. Enjoy your new sofa and thank you for the five-star feedback!

Rated 5 out of 5 stars

Today we’ve received our new sofa

Today we’ve received our new sofa. The delivery took a little bit but the living room turned out very cozy. Take care when ordering corner sofas because there are left and right corner.

13 January 2026
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you for your review! We’re delighted to hear your new sofa has made your living room feel cozy. We appreciate your patience with the delivery time and your helpful tip about corner sofas — it’s great advice for future customers. Enjoy your new sofa and thank you for choosing us!

Rated 5 out of 5 stars

Superb service

From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. To last minute issues that meant I had to change my delivery slot last minute, which was fine with no problem. The delivery were patient whilst we finished taking the window out whilst there and helping and carefully getting the new sofa in. Shoes off, no mess. Highly recommend 5 🌟

12 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your lovely review! We’re so pleased you were happy with the service from start to finish, and that everything went smoothly on delivery day. We really appreciate the recommendation!

Rated 5 out of 5 stars

Smooth easy transaction

Smooth easy transaction. Sofa delivered within 12 days of ordering. Amazing sofa

9 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your review! We’re delighted to hear everything went smoothly and that you’re happy with your sofa. Enjoy!

Rated 5 out of 5 stars

This sofa exceeded my expectations

This sofa exceeded my expectations. The design is modern and elegant, the cushions are firm yet comfortable, and the fabric feels durable and soft. Assembly was easy, and delivery was smooth. It’s perfect for relaxing .

9 January 2026
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Reply from SOFAS and FRIENDS

Thank you for your great review! We’re so pleased you’re enjoying the sofa.

Rated 5 out of 5 stars

Can't recommend this shop enough

Writing this review after a year of using my sofa, and I just want to say a big "thank you" to Sofas and Friends' team.
I had a big trouble with my too narrow entrance, and there was not much furniture I could fit in. And I just loved the idea of being able to just split sofa onto 2 parts. As a pleasant bonus - the sofas are very stylish and comfy, aaaand there was a promotion. Honestly, can't recommend this shop enough!
Thank you so much for my cosy home :)

29 December 2024
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that your sofa has been serving you well after a year and that the modular design was the perfect solution for your narrow entrance. Knowing that you find it stylish, comfortable, and a great addition to your cosy home truly means a lot to our team.

Thank you again for your kind words and recommendation — it really makes our day!

Rated 5 out of 5 stars

Absolutely love our new sofa

Absolutely love our new sofa. Fast delivery. High quality. Thank you very much! I am so happy!

30 November 2025
Unprompted review
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Reply from SOFAS and FRIENDS

We appreciate you sharing your experience and giving us a 5-star rating! Thank you very much.

Rated 5 out of 5 stars

Tignes corner in rabbit

Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the sofa in real life. After seeing it on social media for a while I took the plunge. So happy with the purchase. Tignes right corner in rabbit. Absolutely beautiful sofa, quality is amazing. If you’re thinking about using this company, don’t hesitate!

17 December 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your fantastic review!

We’re delighted to hear that you’re so happy with your Tignes right corner in Rabbit and that both the delivery and ordering process met your expectations. It’s great to know that the sofa’s quality and beauty made ordering online feel worthwhile.

Thank you for your trust and recommendation — it truly means a lot to the whole Sofas and Friends team. Enjoy your new sofa! 😊

Rated 5 out of 5 stars

Amazing business and the sofa

Amazing business and the sofa! Just what I expected thank you so much. And the delivery company they chose was outstanding too!

21 December 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your lovely feedback!

We’re thrilled to hear that you’re happy with both the sofa and the delivery service. Your kind words really mean a lot to our team. Thank you for choosing Sofas and Friends — enjoy your sofa! 😊

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. Super fast turn around Order and delivered within the same week. My Tignes sofa is super huge and very comfy.

3 December 2025
Unprompted review
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Reply from SOFAS and FRIENDS

Thank you so much for your kind review!

We’re thrilled to hear that our team was helpful and that your Tignes sofa arrived quickly and is super comfy. Your feedback really means a lot to us ! 😊

Rated 5 out of 5 stars

Rad over at Sofa’s & Friends was…

Rad over at Sofa’s & Friends was amazing & really friendly! Making sure I got my Bormio Corner Sofa in time for Christmas. Then delivery drivers were efficient & very accommodating considering it was a nightmare trying to get the sofa in the house, they were so patient & didn’t give up til we got it in the house! Thank you guys!

17 December 2025
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Reply from SOFAS and FRIENDS

Thank you so much for your wonderful review!

We’re delighted to hear that Rad was able to make your experience smooth and friendly, and that your Bormio Corner Sofa arrived in time for Christmas. It’s fantastic to know our delivery team went above and beyond to get your sofa safely into your home — we’ll be sure to pass on your kind words!

Thank you for choosing Sofas and Friends,

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