The delivery person left my package at the pickup point without even one delivery attempt, I couldn't pick it up because it wasn't even at the two pickup points closest to me, and their opening hours... See more
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See what reviewers are saying
One of my favorite brands! Quite consistent sizing, excellent quality. I do feel though they are changing their fashion design direction (they used to have more colors in their palette, more fitted m... See more
I've been a Soeur customer for several months now, and throughout that time I've contacted their customer service on a number of occasions with questions about products, sizing, orders, and retu... See more
I have always absolutely loved the clothes from here, first finding their store in Paris - their silks are especially wonderful. I had a bumpy time with my first online order with Soeur (I was never r... See more
Company details
Written by the company
Marque parisienne de vêtements et accessoires pour femmes et jeunes filles.
Contact info
6 rue de l'Amiral de Coligny, 75001, Paris, France
- serviceclient@soeur.fr
- www.soeur.fr
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
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Elegant, timeless and beautifully made
The clothes are elegant, timeless and of very good quality. I especially appreciate the fabrics, the colours and the overall aesthetic of the brand.
I would like you to have an installment…
I would like you to have an installment plan with Klarna for Greece as well.
Good quality clothes and a fast service.
Good quality clothes and a fast service.
I like the personal touch
I like the personal touch. You stand out from other sellers/companies.
My order had never arrived nor my…
My order had never arrived nor my refund or any reasonable explanation from the international support. It’s like communicating with a robot. They do not give any explanation why this was not shipped, what my options are or any eta whatsoever…. They literally took my money and did not deliver nor explain why.

Reply from Soeur
I love the brand Sœur
I love the brand Sœur! From the design to the client experience, everything is a pleasure.
I recently needed to exchange a sweater I had purchased at the Courcelles boutique in Paris, and the sales associate was incredibly understanding and kind. It made the whole process seamless and enjoyable.
A brand that truly combines beautiful pieces with great customer care.
I went to the Paris shop in Marais…
I went to the Paris shop in Marais area- I recently lost 5 kg, and didn't know my "new" size, but the staff recommended the right sizes for me, and kinda gave me a style recommendation as well. Great style and Great price point. I bought 7+ different pieces, but one of the jeans I bought had a zipper problem- I could not close it easily, and the customer service team offered me a new jean right away, the customer service team was quick and kind
Love Soeur!!
Absolutely love Soeur, just great value and unique esthetic. I recommend the brand to all my friends when they visit Paris! I have tried to order online but of course, always a bit nervous to see how the 'oversize looks' will fit when I'm not in store to try it out.
Complaint: unresolved return and no refund received
I made a partial return of my order on March 24, 2026, and since I did not receive any email, I contacted customer support on March 29, 2026 to ask for updates. They responded very promptly, informing me that the return was in transit and that they would receive it shortly. After that, they said the return process would take 5–7 business days and that I would receive a notification in any case. As of today, April 9, 2026, I have not received any updates. I have tried contacting customer service multiple times on different days, but no one has ever responded, and I have still not received any refund.
Perfect!
Perfect!
Very easy to use the website
Everything is detailed; material, size, availability of the size
Quality products, high end, so at the hiver price range

Reply from Soeur
Wish I had unlimited spending
Wish I had unlimited spending ! I do thrift shop also

Reply from Soeur
My favourite brand
After many years looking for a minimalistic yet sophisticated brand that proposes items with high quality and focuses on details, I've discovered Soeur and it's now my favourite brand

Reply from Soeur
Soeur has hight quality garments with…
Soeur has hight quality garments with interesting and elegant cuts.

Reply from Soeur
Partially resolved, but in general not the best experience
The response was fast, and the service was kind. I got the refund very fast but I got the same pairs of shoes I returned, which internally were worn and the numbers were removed. I already told and sent photos that the numbers were not correct even though the label was 37. Then, I ordered wrongly number 36, and immediately contacted the customer service which informed that the order cannot be changed or either modified. Then, why is needed the customer service as a service when they are not enabled to do changes?

Reply from Soeur
This brand is fabulous
This brand is fabulous! I love the style, the prints and the textures. The shops are cozy and the shop attendants always welcoming and helpful.
The price meets with an excellent quality and these products are worth having in your wardrobe as they will last much more than one can expect.
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