My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
Company replied
Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Excellent support,
Excellent support,
Mekyle was extremely kind, attentive, and helpful throughout the whole process. She responded very quickly to my messages, understood what I needed, and did her best to help resolve the situation.
I was really pleased with the support and the service I received. I’m still waiting to confirm that the issue has been fully resolved, but I truly appreciate her attention, responsiveness, and dedication throughout the process.
Thank you so much for the excellent support!
Sibelle De Lorenzi
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Sibelle,
Thank you, Sibelle, for taking the time to share your experience with us.
We're delighted to hear that Mekyle was kind, attentive, and helpful throughout the process. Providing responsive and dedicated support is very important to us, and your feedback will mean a great deal to her.
We appreciate your patience while awaiting final confirmation that the matter has been fully resolved. Thank you for recognizing Mekyle's efforts and commitment to assisting you every step of the way.
Kind regards,
Team SodaStream
Prompt and helpful customer service
11 August 2026
Unprompted review
Reply from SodaStream UK
Hi Frances Marshall,
Thank you for your review. We're delighted to hear that you found our customer service team prompt and helpful.
Providing efficient, friendly, and effective support is something we strive for every day, so it's wonderful to know we met your expectations. Your feedback means a lot to us and will be shared with the team.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Part of our order was not received
Part of our order was not received. Initial contact with the company was effortless, and the levels of assistance given were of exemplary standards. Very happy with their help in resolving the issue
10 August 2026
Unprompted review
Reply from SodaStream UK
Hi Paul Phelan,
Thank you for taking the time to share your experience. We're sorry to hear that part of your order was missing, but we're delighted that our team was able to assist you quickly and resolve the issue to your satisfaction.
It's wonderful to know that contacting us was effortless and that you found the support provided to be of such a high standard. Feedback like yours means a great deal to us and motivates us to continue delivering the best possible service.
Thank you for choosing SodaStream, and we're pleased we could help.
Kind regards,
Team SodaStream
I needed to amend by soda stream…
I needed to amend by soda stream subscription and couldn’t see how to do it online. Popped them a message. Got a really detailed step by step response from Elizabeth within hours which resolved my issue. Great service.
19 August 2026
Unprompted review
Reply from SodaStream UK
Hi Timothy,
Thank you for your wonderful review. We're delighted to hear that Elizabeth was able to assist you with amending your SodaStream subscription.
We understand that managing subscriptions online can sometimes be tricky, so it's great to know that Elizabeth's detailed step-by-step guidance helped resolve your issue quickly and efficiently. We'll be sure to pass your kind feedback on to her.
Thank you for taking the time to share your experience. We're thrilled that you received the level of service we strive to provide.
Kind regards,
Team SodaStream
Helpful customer services
My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empty cylinder returned, thank you. The full cylinder was delivered by EVRI but I could not return the empty one through EVRI. I didn’t know that it had to be done through InPost.
20 August 2026
Unprompted review
Reply from SodaStream UK
Hi Peter,
Thank you for taking the time to leave us a review. We're delighted to hear that Elizabeth was able to assist you and explain the cylinder return process clearly.
We understand how frustrating it can be when you're unsure how to return an empty cylinder, so we're pleased that Elizabeth helped get everything sorted and that you were able to complete the return successfully. We'll be sure to pass along your kind feedback to her.
Thank you also for highlighting the difference between our delivery and return services. We appreciate your feedback and are glad we could help clarify the process.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
I had great customer experience when my…
I had great customer experience when my return canister went astray
18 August 2026
Unprompted review
Reply from SodaStream UK
Hi Sandra,
Thank you for sharing your experience. We're delighted to hear that you had a great customer service experience when your return cylinder went astray.
We understand how frustrating situations like this can be, so we're pleased that our team was able to assist and help resolve the issue for you. Providing helpful and efficient support is always our goal, and it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to leave your feedback.
Kind Regards,
Team SodaStream
I spoke to a lady called Kathy and she…
I spoke to a lady called Kathy and she couldn't do enough for me. She was so kind and helpful and sorted my problem out to the full. Everything was explained so well. WELL DONE!
Lorenda Matthews
19 August 2026
Unprompted review
Reply from SodaStream UK
Hi Lorenda,
Thank you so much for your wonderful review. We're delighted to hear that Kathy provided such kind, helpful, and dedicated support and was able to resolve your issue completely.
It's great to know that everything was explained clearly, and that Kathy went above and beyond to ensure you felt fully supported throughout the process. We'll be sure to share your lovely feedback with her, as recognition like this means a great deal to our team.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
Good options for exchanging gas cans…
Good options for exchanging gas cans and customer service
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Adam Broadley,
Thank you for your review! We're delighted to hear that you found our gas cylinder exchange options convenient and that you had a positive experience with our Customer Service team.
Making cylinder exchanges as simple and hassle-free as possible is important to us, so it's wonderful to know we're meeting your expectations. Your feedback means a great deal to the team.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Three weeks of silence
Three weeks of silence — resolved in minutes once I reached Tracy
I ordered a gas cylinder exchange on 31 July and returned my empty cylinder as required. My replacement never arrived.
Despite contacting Customer Service with tracking details and proof of return, and later sending a formal complaint, nothing was resolved.
Today I finally telephoned and spoke to Tracy, who was excellent. Within minutes she discovered that my replacement had been damaged in transit and returned to SodaStream.
And that is my complaint: SodaStream had the parcel back, yet nobody contacted me or sent a replacement. I was simply left waiting for something that was never going to arrive. and had to write numerous times.
Tracy has now sorted out a refund and helped me arrange a new express order. Five stars for Tracy — none for the customer-service system that made it necessary for me to find her.
19 August 2026
Unprompted review
Reply from SodaStream UK
Hi Plaristo Gallery,
Thank you for taking the time to share your experience with us. We're very sorry for the frustration and inconvenience caused by the lack of communication regarding your cylinder exchange order.
We completely understand how disappointing it must have been to return your empty cylinder, provide tracking information, submit a formal complaint, and then be left waiting without an update. While we're pleased that Tracy was able to quickly identify that the replacement cylinder had been damaged in transit and returned to us, we appreciate that this should have been addressed much sooner.
We're delighted to hear that Tracy was able to arrange your refund and assist with placing a new express order. We'll be sure to pass on your kind words and recognition to her.
Thank you for your honest feedback. It helps us identify where we need to improve, and we're sorry that your experience fell short of the standard we aim to provide.
Kind regards,
Team SodaStream
Excellent Customer Service
Kathy at Soda Stream provided excellent service and guidance today. Her follow up and patience with my questions was fantastic. Highly recommend Soda Stream!
19 August 2026
Unprompted review
Reply from SodaStream UK
Hi DS S,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Kathy provided you with excellent service and guidance. Her patience, follow-up, and dedication to answering all your questions are exactly the kind of support we strive to deliver.
We'll be sure to pass your kind feedback on to Kathy, who will be thrilled to know she made such a positive difference to your experience.
Thank you for your recommendation and for being part of the SodaStream family!
Kind regards,
Team SodaStream
Thought my soda stream machine was…
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the replacement cylinder was faulty, not the machine. She arranged for a replacement cylinder, sent me email instructions on how to return the faulty one and saved me a lot of money in that I didn’t need to buy a new machine! Thanks Kathy.
19 August 2026
Unprompted review
Reply from SodaStream UK
Hi Lorraine,
Thank you for your fantastic review. We're delighted to hear that Kathy was able to help resolve the issue and save you from purchasing a new machine unnecessarily.
It's great that the problem was identified as a faulty cylinder rather than the machine itself, and that Kathy could arrange a replacement cylinder and provide clear instructions for returning the faulty one. We'll be sure to pass on your kind words and recognition to her.
Thank you for choosing SodaStream, and we're so pleased we could get you back to enjoying your sparkling water while saving you money.
Kind regards,
Team SodaStream
Lost cylinder replaced promptly
My order for a gas cylinder was returned to their depot by EVRI rather than delivered to me. I contacted customer services who cancelled and refunded the original order and sent a replacement cylinder on a fast delivery. They did not charge for the fast delivery, which seems fair following the delay with the original order.
18 August 2026
Unprompted review
Reply from SodaStream UK
Hi OvationM,
Thank you for taking the time to share your experience with us. We're sorry that your original cylinder order was returned to our depot by EVRI instead of being delivered as expected.
That said, we're pleased to hear that our Customer Service team was able to quickly resolve the issue by arranging a refund for the original order and sending a replacement cylinder via fast delivery. We're glad this helped make up for the inconvenience caused by the delay.
Your feedback is greatly appreciated, and we're delighted that you were satisfied with the support you received.
Kind regards,
Team SodaStream
I phoned as wanted to order cylinders…
I phoned as wanted to order cylinders the young lady on customer services was amazingly helpful she took me through how to reorder them cancel when I logged on she also explained easy way to return them I was very impressed so thank you
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Jacqui Saville,
Thank you so much for taking the time to share your experience. We're delighted to hear that our customer service colleague was able to help you with reordering your cylinders, cancelling the order when needed, and explaining the return process clearly.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the team member who assisted you.
Thank you for choosing SodaStream, and we look forward to helping you again in the future.
Kind regards,
Team SodaStream
I had an issue with exchanging…
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke with Elizabeth from the support team who was excellent, she quickly found out the problem and provided a solution. She was polite, helpful and professional at all times, a real asset to SodaStream, would definitely recommend
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi MK
Thank you so much for taking the time to share your experience.
We're delighted to hear that Elizabeth was able to quickly identify the issue with your payment details and help get everything resolved for you. Providing polite, helpful, and professional support is what we strive for, and we're thrilled to know that Elizabeth made such a positive impression.
We'll be sure to pass your wonderful feedback on to her, as recognition like this means a great deal to our team.
Thank you for your recommendation and for being a valued SodaStream customer.
Kind regards,
Team SodaStream
Unclear wording for subscription setup
Firstly, I love my sodastream and use it daily, however, I am really disappointed I have had to cancel my CO2 subscription due to very poor wording on your website. I subscribed to having 4 bottles very 4 months on the understanding that I have the term of my subscription + 30 days to return the cylinders, (so 120 days + 30 in my head) so was surprised to see an expected return date 3 months after my initial order date. When I queried this I was told that I only had 90 days to return my empty cylinders plus 30 days, and even if I had a 6 month subscription I had to return the empty cylinders within 90 days plus 30 days. That makes no sense to me. My issue is that definitely is not what your website states for a subscription.
18 August 2026
Unprompted review
Reply from SodaStream UK
Hi There,
Thank you for taking the time to share your feedback. We're delighted to hear that you love your SodaStream and use it daily, but we're sorry to learn about the confusion and frustration caused by the wording of our CO₂ subscription terms.
We understand how the information could be interpreted as having the full subscription period, plus an additional 30 days, to return your cylinders. We appreciate you bringing this to our attention, as clear communication is very important to us, and we'll ensure your feedback is passed on to the relevant team for review.
To allow us to look into your specific case and provide further assistance, could you please share your order number with us?
We look forward to hearing from you.
Kind regards,
Team SodaStream
A speedy resolution to a problem I had…
A speedy resolution to a problem I had been pursuing with Evri for several days without any progress. It was a change to speak to a human being and team member Elizabeth solved my problem in a matter of a few minutes. Well done Sodastream
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Charles Monk,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Elizabeth was able to step in and resolve an issue that had been ongoing for several days. We understand how frustrating it can be when you're not making progress with a delivery enquiry, so it's wonderful to know that speaking directly with a member of our team helped bring the matter to a quick resolution.
Elizabeth takes great pride in providing friendly, efficient support, and we're thrilled to hear that she was able to solve your problem within minutes. We'll be sure to pass your kind words on to her, as recognition like this means a great deal to our team.
Thank you again for your lovely feedback and for choosing SodaStream. We're always here to help whenever you need us.
Kind regards,
Team SodaStream
Great customer service Kathy was able…
Great customer service Kathy was able to troubleshoot and assist.
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Selina,
Thank you for your feedback.
We're delighted to hear that Kathy was able to troubleshoot the issue and provide the support you needed. Delivering prompt, helpful, and effective customer service is our goal, so it's wonderful to know that Kathy was able to assist and help get things resolved for you.
We'll be sure to pass your kind comments on to Kathy. Recognition like this means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind Regards,
Team SodaStream 💙
Arrived on date stated
Arrived on date stated. I mixer bottle broken; quickly replaced. Helpful and prompt replies to all my questions.
3 August 2026
Unprompted review
Reply from SodaStream UK
Hi Peter,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your order arrived on the promised date and that any issues you encountered were resolved quickly. We're sorry that one of the mixer bottles arrived damaged, but it's great to know that a replacement was arranged promptly and without hassle.
We're also pleased to hear that you found our team helpful and responsive to your questions. Providing timely support and ensuring our customers have a positive experience is always our goal.
Thank you again for your kind feedback and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Poor Service
Very slow despatch and delivery by today’s standards. My most recent order did not arrive at all. I was offered a full refund (not yet received) but no offer to replace the missing item.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi N Fry,
Thank you for taking the time to share your feedback.
We're sorry to hear about your recent experience. We understand how disappointing it is to experience delays with dispatch and delivery, especially when expectations for online orders are much higher today. It's even more frustrating when an order does not arrive at all.
While we're pleased that a refund was arranged, we appreciate your comments regarding the lack of an option to replace the missing item. We understand why this left you feeling dissatisfied, particularly after already experiencing a delay.
We sincerely apologise for the inconvenience caused and for falling short of the level of service you expected. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to improve our processes and customer experience.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream 💙
Excellent service from SodaStream
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the annual cylinder replacement scheme. Lucrecia arranged shipment of a new machine, which arrived the very next day. She was friendly, courteous and efficient. I could not have asked for better service.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi Neil,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Lucrecia was able to assist you so effectively when your One Touch machine developed a fault. While we're sorry that the adapter issue meant your machine could no longer be used, it's wonderful to know that the warranty coverage available through your cylinder subscription allowed us to provide a replacement quickly.
We're especially pleased to hear that your new machine arrived the very next day and that Lucrecia's friendly, courteous, and efficient support made the process as smooth and stress-free as possible. Delivering excellent customer care is something we take great pride in, and feedback like yours means a great deal to our team.
We'll be sure to pass your kind words on to Lucrecia, who will be thrilled to know her assistance was so appreciated.
Thank you again for your lovely review and for being a valued SodaStream customer.
Kind regards,
Team SodaStream 💙
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