My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Sodastream
Sodastream, please please please cut the gobbledygook printed for returning a Co2 Cylinder, you go round in circles searching your blog only to feel you have achieved nowt, I have ordered an exchange cylinder, nowhere does it say that the cylinder will be collected on delivery, it does say you have gone paperless, woo hoo, and you could take the thing to a locker? Please use one paragraph, in ONE place and explain what to do, all I have found is if not returned within 90 days you charge me £10 whatever sounds good in someone's Woke DEI head does not translate into sensible instructions that you have to look at a million pages to find! Or are you out to make more money?
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi John Norrish,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you experienced when trying to find information about returning your CO₂ cylinder. We understand how confusing and time-consuming it can be when instructions aren't clear or easy to locate, especially when you're simply looking for straightforward guidance on the return process.
We appreciate your comments regarding the clarity of our communications and online resources. Feedback like yours helps us identify areas where we can improve the customer experience and make our return instructions easier to understand.
We're sorry that this experience left you feeling frustrated, and we thank you for bringing your concerns to our attention.
Kind regards,
Team SodaStream
I thank you Soda stream service
I thank you Soda stream service . Soda stream is great and I found them very good and extremely helpful in sorting an issue out . A job well done 👏
7 July 2026
Unprompted review
Reply from SodaStream UK
Mrs Margaret Hearn,
Thank you for your kind words.
We're delighted to hear that our team was able to help resolve your issue and provide the support you needed. Delivering excellent customer service is always our goal, so it's wonderful to know that your experience was a positive one.
We truly appreciate your feedback and your support of SodaStream. Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
Had a problem with a duplicate…
Had a problem with a duplicate subscription. Email was dealt with by a friendly reply and the problem was resolved quickly. Duplicate subscription cancelled and refund issued for the extra payment made. Thank you
6 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mrs H
Thank you for your feedback.
We're delighted to hear that your issue with the duplicate subscription was resolved quickly and efficiently. Providing friendly and helpful support is important to us, and we're pleased that our team was able to assist with cancelling the duplicate subscription and arranging a refund for the additional payment without delay.
Thank you for taking the time to share your experience. We truly appreciate your kind words.
Kind regards,
Team SodaStream
I can only applaud the team at soda…
I can only applaud the team at soda stream for both before and after sales service. And not only one person but everyone I spoke to. Very happy with purchase.
9 July 2026
Unprompted review
Reply from SodaStream UK
Hi Michelle Marshall,
Thank you for your wonderful feedback.
We're delighted to hear that you were happy with both our pre-sales and after-sales service. It's especially rewarding to know that every member of the team you spoke with provided a positive experience. We pride ourselves on delivering great customer support at every stage of the customer journey, so your kind words mean a lot to us.
We're also thrilled that you're happy with your purchase. Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Reply from SodaStream UK
Hi David Rowlands,
Thank you for your kind feedback.
We're delighted to hear that you received excellent customer service. Providing the best possible support to our customers is always our goal, and it's wonderful to know that we met your expectations.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
Bought a bundle deal and when unpacked…
Bought a bundle deal and when unpacked it was missing the carbonating nozzle. Phoned customer support and was told that I had to send the whole order back, they could not send me the individual part. Delivery time was poor and now a replacement will take a while to arrive, so I’m getting a refund and looking at other brands.
8 July 2026
Unprompted review
Reply from SodaStream UK
Hi Guy Barnes,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your bundle arrived incomplete and was missing the carbonating nozzle. We understand how disappointing this must have been, especially after experiencing a longer-than-expected delivery time.
We also appreciate your frustration at having to return the entire order rather than receiving the missing component separately. While our team aims to provide the best possible solution within our processes, we understand that this outcome did not meet your expectations.
We're sorry that we were unable to provide the experience you deserved and that this has led you to seek a refund. Your feedback is valuable and will be shared with the relevant teams for review.
Kind regards,
Team SodaStream
I ordered 2 gas refills but…
I ordered 2 gas refills but unfortunately only one came in the box. I called up to let them know and they sent me another one straight away. They rectified the mistake quickly and promptly and I appreciate that kind of service.
4 July 2026
Unprompted review
Reply from SodaStream UK
Hi Cara Rose,
Thank you for your feedback.
We're sorry that your order arrived with a missing gas cylinder, but we're pleased to hear that our team was able to resolve the issue quickly. Ensuring that any problems are addressed promptly is important to us, and we're glad the replacement cylinder was dispatched without delay.
Thank you for your understanding and for taking the time to share your experience. We truly appreciate your kind words about the service you received.
Kind regards,
Team SodaStream
Evri left my parcel at the wrong house
Evri left my parcel at the wrong house. Kathy went to a lot of trouble to put things right.
7 July 2026
Unprompted review
Reply from SodaStream UK
Mr Andrew Cutts,
Thank you for your feedback.
We're sorry to hear that your parcel was delivered to the wrong address by the courier. However, we're delighted that Kathy was able to assist and work towards a resolution for you. We understand how frustrating delivery issues can be, and we're pleased to know that her efforts helped resolve the matter to your satisfaction.
We'll be sure to pass your kind comments on to Kathy and the team.
Kind regards,
Team SodaStream
Full marks for excellent customer service
The young lady I spoke to was very helpful & understanding. She cancelled my order & arranged a refund (which I received very quickly ~ much quicker than the young lady suggested). She was also very patient & reassuring when I got into a bit of a muddled & made sure I completely understood what my options were.
I also managed to arrange an extension pon the amount of time I had to return my empties.
Full marks to SodaStream for excellent customer service.
6 July 2026
Unprompted review
Reply from SodaStream UK
Mrs V A Rowland,
Thank you for your fantastic feedback.
We're delighted to hear that our team was able to assist you with cancelling your order, arranging a prompt refund, and extending the return period for your empty cylinders. It's especially rewarding to know that the support you received was helpful, patient, and reassuring, and that all of your options were clearly explained.
Providing a positive and stress-free customer experience is very important to us, so your kind words mean a great deal. We'll be sure to share your comments with the team.
Thank you for taking the time to share your experience and for awarding us full marks!
Kind regards,
Team SodaStream
Subscription Enquiry
Kathy was friendly, helpful and dealt with my query efficiently. Thank you!
7 July 2026
Unprompted review
Reply from SodaStream UK
Ms Pamela Truesdale,
Thank you for your kind feedback. We're delighted to hear that Kathy was friendly, helpful, and able to resolve your query efficiently. We'll be sure to share your comments with her, as recognition like this means a great deal to our team.
Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
Prompt response to my request for…
Prompt response to my request for information
29 June 2026
Unprompted review
Reply from SodaStream UK
Hi clbm,
Thank you for your wonderful feedback. We're delighted to hear that you received a prompt response to your request for information. Providing timely and helpful support is always our goal, and it's great to know we met your expectations.
Thank you for taking the time to share your experience.
Kind regards,
Team SodaStream
They won’t change delivery address
They won’t change delivery address. Have to wait until the order is shipped. Who is to say the company they use will let us change the delivery address. I think they need to sort there system out?
6 July 2026
Unprompted review
Reply from SodaStream UK
Hi Michael,
We're sorry to hear about your frustration. We understand how inconvenient it is when you need to update a delivery address and are unable to do so before dispatch.
Our team works within the limitations of the ordering system and courier processes, but we appreciate that this doesn't make the situation any less frustrating. Thank you for your feedbackwe'll be sure to share it with the relevant teams as we continue to improve our customer experience.
Kind regards,
Team SodaStream
Customer service is brilliant very…
Customer service is brilliant very helpful even for older people who struggle with the technology thanks once again Ian Carmichael
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ian,
Thank you for your wonderful feedback. We're delighted to hear that you found our customer service helpful and supportive.
We understand that technology can sometimes be challenging, so it's especially rewarding to know that our team was able to make the process easy and straightforward for you. Providing friendly, patient, and accessible support to all our customers is something we take great pride in.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your continued support.
Kind regards,
Team SodaStream
Avoid Sodastream cyclinder service
Avoid Sodastream gas cylinder replacement service - use another provider.
Having bought a Sodastream a few months ago we signed up for the gas cylinder replacement service. The DPD driver turned up to drop off two new cylinders and pick up the empty ones. He gave my wife two new cylinders - she installed one right away. The driver then knocked back on the door to say he could not correctly scan the returned cylinders (something wrong with his equipment) and he needed to take the new ones back with him. So despite my wife's protests she took the new cyclinder out of the machine and gave both new ones back to him. He told us he would sort it out and come back the next day. Well, he never turned up again and we have spent the last two weeks trying to get Sodastream to sort this out. No luck on the phone, no luck by email. Just useless. Meanwhile they've taken our money but still no pick up of empty cylinders and delivery of new ones.
4 July 2026
Unprompted review
Reply from SodaStream UK
Hi Martin,
We're sorry to hear about your experience with our cylinder exchange service. We understand how frustrating it must have been to have the replacement cylinders collected after delivery and then spend two weeks trying to get the issue resolved without success.
This is not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused. We appreciate you bringing this to our attention and will share your feedback with the relevant teams to help improve our service.
Kind regards,
Team SodaStream
Customer service agent was very helpful…
Customer service agent was very helpful and called back after being cut off.
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ian,
Thank you for your feedback. We're delighted to hear that our customer service agent was able to assist you and took the time to call you back after the call was unexpectedly disconnected.
Providing helpful and reliable support is very important to us, and it's great to know that this made a positive difference to your experience. We truly appreciate you taking the time to share your kind comments.
Kind regards,
Team SodaStream
SodaStream have been an excellent…
SodaStream have been an excellent company to do business with--' fast efficient service every time. Everything dealt with quickly ,whether orders or customer service they are above and beyond.
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mary,
Thank you for your wonderful feedback! We're delighted to hear that you've consistently enjoyed fast and efficient service from SodaStream.
Providing a seamless experience, whether through our ordering process or customer service team, is always our goal. It's especially rewarding to know that we've been able to exceed your expectations and deliver the level of support you deserve.
We truly appreciate your loyalty and your kind words. Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Member of staff called Linda helped me…
Member of staff called Linda helped me with an issues regarding my co2 swap with DPD. The DPD label would not scan and I was worried that I would be charged. Linda was very friendly, helpful and knowledgeable. Very grateful to her for her help.
2 July 2026
Unprompted review
Reply from SodaStream UK
Hi Linda,
Thank you for taking the time to share your experience. We're delighted to hear that Linda was able to assist you with your CO₂ exchange query and put your mind at ease regarding the DPD label issue.
It's wonderful to know that you found Linda friendly, helpful, and knowledgeable. We understand how concerning it can be when there are complications with a return, and we're pleased she was able to provide the support and reassurance you needed.
We'll be sure to pass your kind words on to Linda. Thank you for recognising her efforts and for choosing SodaStream.
Kind regards,
Team SodaStream
Good system if works correctly …
I used to buy my Sodastream bottles locally until the shop closed. Since then I have bought them from the company direct using the yodel exchange system. It is very easy to use - 2 bottles delivered and then the same box is used to return empties. I usually have have stock so I return 2 of the my previous empties. I drop them off at the local yodel shop and receive a docket to track if I want. Usually sodastream acknowledge receipt within 2 or 3 days but last time I had to chase this information up after 9 days of hearing nothing. They promise 5 working days, but this was a bit irritating.
2 July 2026
Unprompted review
Reply from SodaStream UK
Hi Louis,
Thank you for taking the time to share your experience and for your continued support of SodaStream.
We're delighted to hear that you've found our direct cylinder exchange service easy and convenient to use, and that the delivery and return process through Yodel has generally worked well for you.
At the same time, we're sorry to hear about the delay in receiving confirmation of your returned cylinders on this occasion. We understand how frustrating it can be when expected updates aren't provided within the promised timeframe, particularly when you're accustomed to a quicker turnaround. Your feedback is invaluable and helps us identify areas where we can improve.
We appreciate your patience, and thank you for bringing this to our attention. We hope to continue providing you with a smooth and reliable service in the future.
Kind regards,
Team SodaStream
First time with SodaStream and the last. Poor experience.
First time I have used this company and it will be the last. Placed order online and then heard nothing and received nothing. I rang the company to be told that there was an issue with the delivery company (EVRI - what a surprise) and the order was replaced with an express delivery, i.e. within two days, through DPD. Three days later, nothing. I called SodaStream again only to be told there was a technical hitch with my order. Ok, so ordered for the third time and let's hope it's third time lucky. Shall not be using SodaStream again, poorly organised.
EDIT: Still hasn't arrived and no contact from either SodaStream or DPD.
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi There,
Thank you for taking the time to share your experience.
We're very sorry to hear about the difficulties you've encountered with your order and completely understand your frustration. This is certainly not the first impression we want to give to a new customer.
While the initial delay was caused by an issue with the courier, we recognise that the subsequent delays and lack of communication have only added to your disappointment. Having to contact us multiple times and place the order again is far from the seamless experience we strive to provide.
We sincerely apologise for the inconvenience caused and appreciate your patience throughout this process. Your feedback regarding both the delivery experience and communication has been noted and will be shared with the relevant teams for review.
We understand why this experience has left you feeling dissatisfied, and we're truly sorry that we have not met your expectations on this occasion.
Kind regards,
Team SodaStream
My original Sodastream broke
My original Sodastream broke; a small part but made from plastic making the sodastream unusable. Having bought another, I was dismayed to find that the new design used a different CO2 cylinder. However, Sodastream replaced my unused cylinder with the appropriate model.
3 July 2026
Unprompted review
Reply from SodaStream UK
Hi Margot,
Thank you for sharing your experience. We're sorry to hear that your original SodaStream became unusable due to a broken part, and we understand how disappointing it must have been to discover that your new machine required a different CO₂ cylinder.
That said, we're pleased that our team was able to exchange your unused cylinder for the correct model and help you get up and running again. We appreciate your understanding and your continued support of SodaStream.
Thank you for taking the time to leave your feedback. If there's ever anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Team SodaStream
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