SNOWLEADER Reviews 

Ordered some skis. Delivered to wrong address (similar name business) in completely the wrong town! Spent a week trying to get issue resolved … took multiple buses to try and track them down. Eventually I found them 10 days later because person that had received them made the effort to track me down… spent over 80 euros hiring skis in the meantime. Snowleader couldn’t be less interested or even apologise- blamed Chronopost (even though they chose them). Have offered a 10 euro credit… won’t be using it as they’ll probably deliver what I order to the wrong person and town again! As a minimum they should refund the costs that I incurred because of their failure to fulfil their side of the contract to deliver the skis I bought to me. I bet if I’d not tracked down the skis, they’d have washed their hands of the whole matter.

I am really pleased with my Duvillard ski pants, they fit really well. They are true to size. They are really well-made.

Some of the tracking information was contradictory, this was not helpful.

I would also have liked to have given DHL a good review but the questions asked, I could not reply to because I never saw the delivery driver or whether his van was clean or not.

follow on to a previous review of this company not only do you not receive your items they then dont refund the purchase and no communication, seems theres a few of the same review seems like they scam there money then try to not return it.

Very poor customer service.. left me £600 out of pocket.. now ignoring me. Won’t help. Stop using EVRI as a courier

Very, very frustrated. Ordered and paid on 30th of November pair of Ski plus bindings. During the order it was stated that the order will be delivered on 10th of December. Today we are 16th of December and there is no information where the skies are. To "La Poste" took 10! days to prepare and send the package out the France borders and now there is no info where the package is and when will be delivered...
And most annoying thig is that week earlier I bought Snowboard and bindings for my son. Everything was delivered with DPD for les than a week... and during the order you cannot choose courier firm... so if someone orders something from the seller and see that the automatically assigned courier is "La Poste" aka "Colissimo Standard" - wish you good luck!

Update: I want to be honest. The time for ski preparation (which includes bindings montage) was made on the same day or on the next one - the order was made on 30 November and the skies was picked up from "la poste" on the 1st of December ... and then ... the big journey ... 18 days delivery ...

@Snowleader - please give to your clients option to choose the courier.

My order (1002824037) was delivered to a different point. When I showed up to pick it up, it wasn't there. They told me that they had no control over it and investigation could take up to 30 days. So in the end, I don't have what I ordered, I couldn't get my refund, and I have to constantly check the status. This was my worst overall shopping experience ever. Never ever again.

I use Snowleader for the majority of my snow and climbing gear, super fast delivery, good prices and excellent returns policy (which I have used in the past)

Good but we havent had much choice on the brand we wanted. Quickly shipped anyway.

Extremely Disappointed
Extremely Disappointed – Missing Order and Poor Customer Service
I placed an order with Snowleader on Black Friday because they had a jacket at an unbeatable price. The order was supposed to be delivered by Evri on December 6th. However, although the Evri app showed the item as “delivered,” I never received it.
I immediately contacted Snowleader via their online chat, and they told me the parcel appeared to be missing. Minutes later, I received an email from them claiming it had been delivered. When I replied to explain that I hadn’t received it, they said they had opened an investigation with Evri, which could take up to 30 days to resolve.
This is unacceptable, especially as the jacket was meant to be a Christmas gift. I also requested photographic proof of delivery from Evri, but they have been unable to provide any evidence.
Now, with Christmas approaching, I’m out £160 plus £11 for delivery, and I have no gift. If this matter isn’t resolved soon, I’ll have no choice but to contact my bank for a chargeback.
Warning to others: Be cautious when ordering from Snowleader during the holiday season. Their customer service is unhelpful, and they use a delivery company that provides poor service.

I ordered a sledge from Snowleader as I wanted a heavy quality sledge not a petrol station flimsy. It was a present for my young grandson so ordered 25/11/25 delivery expected approx 2/12/25 - plenty of time for Christmas! 28/11/25 EVRI emailed to confirm receipt of it, then 30/11/25 to say 'a little delayed'
9/12/25 I raised with EVRI on the chatbot, they will look into it. I also contacted Snowleader who raised an incident investigation with EVRI. My local EVRI team have told me they are up to date with all deliveries.
12/12/25 call Snowleader again. 'Nick' tells me she can do nothing, she cannot escalate or refund, they have to follow procedures.
Snowleader clearly are not a leader in customer service. Do not spend money with Snowleader, it's a bit like paying money into a blackhole only to be mildly patronised by a call handler.

Really bad customer service and zero communication about the item I ordered. The agents are rude and disconnect without a reason or explanation.

This must be by far the worst company to get a response from. Their web site says you will get a reply within 48hrs but in reality its likely to be mor that 148hrs. They advertiser a price for shoes and when you try and get them the advertised price goes up dramatically would not touch this company with a barge pole. The reply that I receive from someone from SNOWLEADER was again very unsatisfactory and my original review has to stand.

Everything was fine. Order came in two days. No returns were done.

Livraison rapide. Coût raisonnable. Produits comme decrit. Merci

I placed several orders with Snowleader last week for a total of around 900 CHF. One of the items I received was not the same as shown on their website images, so I needed to return it.

Even though the mistake was clearly from their side, they told me that the return fee is not covered unless I contact customer service first. I can afford a 3.99 CHF return fee, but this is not about the money — it’s about fairness and responsibility.

As a customer, I should not have to pay to return an incorrect item sent by the company. The products are good, but the return policy and customer service process need improvement.

Always happy to order from snowleader, high quality services and products!

I needed heated ski socks compatible with existing charger which typically was only available abroad. Late against the clock I was nervous about deliveries post Brexitand also now in the super busy pre Christmas period. I ordered Monday 1st December and my delivery (all soft accessories ) arrived Sunday 7th December - I don't normally write reviews unless super happy or sad, but hopefully this helps others on ordering! One star knocked off as correspondence limited and box arrived broken - which arguably is outside of Snowleaders control anyway....

Shipping is expensive and takes a long time (colissimo)

Excellent service, great price, fast delivery, great support