I have to say, the quality of the product and the level of customer service I’ve received from you both has been honestly one of the best experiences I’ve ever had.
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See what reviewers are saying
We are an NHS Trust which has using Snap for several years now for both audit and survey data collection. The product is essential to the work we do, easy to use and capable of so much. The support... See more
Company replied
Cint, as a platform, does not give a good service. Surveys are generally poorly remunerated, and I find I am often disqualified after several minutes' work. Cashing in rewards is problematic; in the p... See more
Company replied
Over 30 years of using Snap, I continue to be delighted and praise it to my colleagues and clients. My research consultancy simply can not work effectively without Snap. It's so adaptable and user fr... See more
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Company details
Written by the company
Capture accurate feedback, make better decisions. Providers of advanced survey software & professional research services. Request a free demo »
Contact info
Unit 4-5, Mead Court, BS35 3UW, BRISTOL, United Kingdom
- 01454280800
- info@snapsurveys.com
- www.snapsurveys.com
4.3
Excellent
45 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have to say
I have to say, the quality of the product and the level of customer service I’ve received from you both has been honestly one of the best experiences I’ve ever had.
23 January 2026
Unprompted review
Reply from Snap Surveys
Hi Maniram
That’s so great to hear!
We promise to keep evolving the product to make it even better and will ensure you are supported by our team at all times.
Thank you so much for the great review.
Kind Regards,
Snap Surveys Team
Excellent customer support
Snap support have always been excellent providing a prompt and helpful response when I contact them, and today have helped me quickly re-install Snap Desktop and gain access to the software when my old laptop failed. Thank you.
3 October 2025
Unprompted review
Reply from Snap Surveys
Hi Becca
Thank you! We appreciate your kind review.
It’s great to hear the team are giving you the support you need.
Many thanks,
Snap Surveys Team
Great software, excellent customer service
Very pleased with Snap as a survey tool and customer service is excellent - quick and efficient help even with the smallest issue.
29 August 2025
Unprompted review
Reply from Snap Surveys
Hi Gray
Thank you so much for the kind review of both our team and our software.
We work hard to make sure all of our customers get the right support when they need it and it’s great to hear we’re delivering on that!
Kind Regards,
Snap Surveys Team
Snap assisted with non-Snap related issue
After upgrading my computer, I had an issue with Excel which resulted in me not being able to import csv files into Snap. Although it was not directly a Snap problem, the people at Snap did not leave a stone unturned to help me solve this.
13 August 2025
Unprompted review
Reply from Snap Surveys
Hi Helena
Thank you for the great review of our Support Team.
We do our best to make sure customers can resolve any issues quickly so you can get back to your research as soon as possible.
We appreciate your kind words.
Many thanks,
Snap Surveys Team
Another poor performer on the CINT platform
Snap Surveys is another survey company that uses the CINT platform, suffering the same reliability problems as others. I've also noticed that SNAP use a "bait & switch" technique - high value surveys are offered on their consumer website and by direct email, but on clickthrough the high value survey is "no longer available" and a redirection to low value surveys occurs. I've also calculated that 96% of email invitations to surveys also end up as zero-value with a "you have not qualified" pop-up. SNAP Surveys may work well for corporate clients but for consumers answering surveys it is a poor option.
31 July 2025
Unprompted review
Reply from Snap Surveys
Hi Alan
We're sorry to hear you haven't had a positive experience with CINT's survey panels.
As you’ve stated, we do not manage these panels.
We simply provide software that surveys run on – including questionnaire design, distribution, analysis and reporting.
Any complaints you have about the way CINT manages these survey panels should be directed to them so they can help you.
Here is a link to their page: https://uk.trustpilot.com/review/cint.com
Thank you
Snap Surveys Team
Extremely helpful support and excellent…
Extremely helpful support and excellent customer service especially from Carly Button.
11 June 2025
Unprompted review
Reply from Snap Surveys
Hi Ruhi
Thank you – we’re very happy to hear of your positive experience with us.
We’ll be sure to pass your comments on to Carly.
Many thanks,
Snap Surveys Team
Very helpful
Very helpful in overcoming any issues I have had. The customer service team were prompt in responding with solutions.
14 February 2025
Unprompted review
Reply from Snap Surveys
Hi Ross
Thank you for the kind words. We're always here to help!
Snap Surveys Team
Superb customer support
Superb customer support. Great platform both in terms of survey design features and analysis capability. The customer and technical support service is absolutely superb, very quick to reply and really helpful. The fact that you can easily get hold of someone over the phone or via email has been amazing. Very impressed.
27 February 2025
Unprompted review
Reply from Snap Surveys
Hi Hannah
Thank you for the kind words!
It’s great to hear you’re getting the maximum use out of our software. We will keep working hard to support you.
Thanks again,
Snap Surveys Team
Nothing beats Snap!
I have been using Snap professionally since version 4 in the late 90s - it is absolutely the best survey software. Lots of others make equally nice looking surveys, but Snap's analysis powers are far superior. Their customer service, training and resources are also excellent!
Please ignore all of the 1 star reviews on here, complaining about surveys that others create using Snap is like complaining to a farm that the supermarket was closed!
24 January 2025
Unprompted review
Reply from Snap Surveys
Hi EH
Wow, that’s amazing to hear how long you’ve been with us. What a different world it was back then!
Thank you so much for your loyalty and for taking the time to leave such a nice review.
It’s disappointing that people misunderstand our role in the surveys they complete but we appreciate your support.
Thank you once again, we look forward to working with you throughout 2025!
Many thanks,
Snap Team
Of all the software I use
Of all the software I use, the technical support for Snap Survey is the best. They are very responsive, make sure my questions get answered and I am talking/emailing with a real person.
23 January 2025
Unprompted review
Reply from Snap Surveys
Hi Cathy
Thank you so much for the kind words.
We know how important the human touch is, especially when it comes to customer service.
We will keep working hard to provide the best possible service for you!
Many thanks,
Snap Team
Excellent service would recommend 100%
Excellent service would recommend to anyone ...
5 December 2024
Unprompted review
Reply from Snap Surveys
Hi Robert
Thank you so much for that amazing 5 star review.
We work hard to ensure a great service for all of our customers and it’s great to hear that we’re delivering for you.
We look forward to working with you into 2025!
Snap Surveys Team
Don't trust Trustpilot, Snap is GOOD !
I just did a well functioning survey that used Snap Survey software, and I would use Snap if I needed to create a survey.
Many of the reviews on Snap's Trustpilot page are slagging off another company that uses Snap software.
If Trustpilot were doing an ADEQUATE job, they'd dismiss ALL the reviews that were incorrectly lowering Snap's Rating because the reviewer was rating a different company !!
Personally, I think Snap (and lots of other companies) should sue Trustpilot for misrepresentation !!!
10 April 2024
Unprompted review
Reply from Snap Surveys
Thank you very much for the kind words. We're glad you're loving our survey software!
Outstanding Service
The support team at SNAP provided outstanding assistance in navigating the development of a particularly challenging derived variable. Their responsiveness and unwavering support were instrumental throughout every stage of the process. From the initial query to the final implementation, their guidance was invaluable, ensuring a smooth and successful completion of the task at hand.
9 August 2023
Unprompted review
Reply from Snap Surveys
Hi Hailey
Thank you for that amazing feedback!
We have a great support team here who are proud to work with our customers every step of the way.
We’re very happy that you are getting the most out of our survey platform Snap XMP.
Thank you again for choosing Snap Surveys – you know where we are if you need us!
Snap Surveys Team
This is a waste of time SCAMMERS!!!!!!
This is a waste of time, time that i will never get back. Wants you to do a deal before you can receive the reward which you probably will not receive SCAM……do not waste time!!!!
17 October 2023
Unprompted review
Reply from Snap Surveys
Hi Olympia
We’re sorry to hear you’ve had a bad experience completing a survey with CINT.
If you have a look at the reviews for our survey software, you will see we are absolutely NOT a scam.
We – Snap Surveys – are a survey software provider and work with governments, health organisations, councils, businesses, and market researchers.
You have tried to complete a survey for a reward, which is managed by a third-party company called CINT.
We would encourage you to contact them to resolve the issue.
You can do so here: https://cint.zendesk.com/hc/en-us/requests/new
If you have any feedback on using our survey platform Snap XMP then please let us know.
Many thanks
Snap Surveys Team
Beware Cint
Cint, as a platform, does not give a good service. Surveys are generally poorly remunerated, and I find I am often disqualified after several minutes' work. Cashing in rewards is problematic; in the past it went fairly smoothly; this last one took six weeks. There are far better survey companies out there.
2 October 2023
Unprompted review
Reply from Snap Surveys
Hi Jonathan
Thanks for your review.
As you mention, CINT is the company who manages this survey panel.
Here at Snap Surveys, we are a survey software provider to organisations looking to run surveys. Therefore our involvement is extremely limited.
We would encourage you to leave CINT a review on their page or to contact them directly.
Kind regards
Snap Team
I was able to receive the $250 visa…
I was able to receive the $250 visa gift card reward. You have to read the fine print. It says you only have 60 days to complete all the deals.
13 September 2023
Unprompted review
Reply from Snap Surveys
Hi Phyllica
Thank you for your review. We are glad you had a great experience completing a survey.
We will pass your message along to CINT, as they are responsible for managing the surveys you can complete for rewards.
Snap Surveys Team
I spent so much time into getting the…
I spent so much time into getting the reward but when it came to their verification process it kept saying cannot verify which they only let you do 3 times before they disqualify you !!! The camera they make you use to take the photos does it too fast
29 August 2023
Unprompted review
Reply from Snap Surveys
Hi Amber-Rain
So you are aware, at Snap Surveys we offer survey software and research solutions to organisations that want to create and run surveys.
If you joined a panel and accessed a survey to earn rewards, that survey panel would have been managed by a company called CINT on our behalf.
We are not directly involved in the management of survey panels.
We have contacted CINT and they are not aware of any circumstance where you need to take photos to claim a reward for completing a survey with them.
We would suggest you contact CINT directly to report this as soon as possible.
And please be vigilant when sharing any personal details.
Here is a link to CINT’s customer contact page.
https://cint.zendesk.com/hc/en-us/requests/new
Thank you for contacting us and we hope you get this resolved soon.
Snap Surveys Team
Really great company to work with
I am now a longstanding customer of SNAP and have worked with them for a few years. I have been supported by the same researcher with various projects throughout my time. The researcher has impressed me so much – and has helped me again and again over the years that we have worked together. I came to her with no idea how I was going to implement my project (I have to periodically survey people in around a hundred locations which are in eight 'areas' across the UK and Republic of Ireland) She has designed a system so that we can see what each setting is saying, what each area is saying and then the whole of the UK and the ROI. She has made great suggestions about how to phrase questions, present findings and layout our surveys. She has also been very flexible, is very responsive to emails and just incredibly nice to work with. Tonight she has gone out of her way to help me get the information that I need – and on a Friday night when she should be spending time with her friends and family. I am sure I won’t be the only customer that she will have helped like this, out of hours, and for no personal gain. She is an absolute blessing and has helped me so much. I don't normally bother completing reviews but I felt in this instance the company - and this particular researcher especially -really deserve a good write up. My experience of working with SNAP Surveys has been incredibly positive.
14 April 2023
Unprompted review
Reply from Snap Surveys
Hi Amber
Thank you so much for your kind words.
We have passed your comments on to the Projects Team and they really appreciate the great feedback. We will continue to go above and beyond in helping you achieve your goals!
Thanks again for your comments and please get in touch if you need anything from us.
Snap Surveys Team
I have completed all deals and have not…
I have completed all deals got rewards now 🦑🦑🦑
4 April 2023
Unprompted review
Reply from Snap Surveys
Hi Jasmine
Sorry to hear about your poor experience filling out surveys for CINT. We will pass along your feedback to them, but as CINT is a third party company, Snap Surveys has no affiliation with the reward programs or incentive deals they run.
Here is the contact page for CINT if you want to get in touch. https://cint.zendesk.com/hc/en-us/requests/new
Pointless waste of time
I signed up and completed a survey and got my 88p, I then tried to complete about 10 more serveys, which took about 20 minutes and after answering loads of questions I was told from them all that I didn't qualify. I have now just done 45 minutes of surveys, constantly trying one after another, answering correctly and honestly. It was a cycle of 'we have found a survey for you' to answer questions then get the 'you do not qualify'... 'we found a survey for you' etc. After 45 minutes I haven't been able to finish 1 servey which means I haven't earnt 1p. Not worth doing!
28 October 2022
Unprompted review
Reply from Snap Surveys
Hi Kirst
Sorry about your disappointing experience completing a survey.
Unfortunately, our role in executing the survey panel is extremely limited. A third-party company called CINT is responsible for managing it and ensuring it is a straight-forward experience for you.
Every survey has different criteria for who they want to get responses from and it is CINT who controls how this works.
We will pass your feedback along to them, but they will be unable to respond without having your contact details. If you contact them directly they will be able to investigate what happened and respond to you.
Here is their contact page if you want to get in touch. https://cint.zendesk.com/hc/en-us/requests/new
The core business of Snap Surveys is providing survey software to organisations. If you have any feedback regarding using our survey platform – Snap XMP – to run projects then please let us know.
Many thanks,
Snap Surveys Team
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