SMTP2GO Reviews 

1,899
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. Email Service Provider
  2. Mailing Service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,899)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
SMTP2GO logo

Reply from SMTP2GO

Hi Rod,

Thank you for your feedback. We’re glad to hear you find the program easy to use and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Wonderful company

Wonderful company! They are incredibly easy to use, and everything is designed to be simple and straightforward. We’ve been using their services for years and have never had any issues. The reliability and ease of use really set them apart, and we truly appreciate how seamless the entire experience is. We especially love the simplicity of their platform—it just works. Keep up the great work!

28 May 2025
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for your review and for your continued support over the years.

We’re glad to hear you’ve had a positive experience with the service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

excellent service

Excellent service for email delivery, and when needed, the support is highly attentive and helpful.

22 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Alex,

Thank you for your kind feedback! We’re pleased to hear you’ve had a great experience with both our email delivery service and support team.

Thanks again for your support!

Rated 5 out of 5 stars

Consistently great service

Consistently great service. We have had no hiccups at all in our many years with SMTP2GO. 5 Stars!

22 April 2026
SMTP2GO logo

Reply from SMTP2GO

Hi there,

Thank you for the wonderful feedback and for being a long-time customer of SMTP2GO.

We’re delighted to hear the service has been consistently reliable for you over the years. We truly appreciate your support.

Rated 5 out of 5 stars
SMTP2GO logo

Reply from SMTP2GO

Hi Jason,

Thank you for your feedback! We’re glad to hear SMTP2GO has been working well for you and appreciate your support.

Rated 5 out of 5 stars

Its easy to setup and use

Its easy to setup and use, plus the data is great that we get back

22 April 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Chris,

Thank you for your feedback! We’re pleased to hear you’ve found SMTP2GO easy to set up and use, and that the reporting data has been valuable for you.

Rated 5 out of 5 stars

SMTP2Go simply works

The SMTP2Go product simply works! We've used it to replace so many copy machines that were set up using Gmail accounts (many personal ones) as the SMTP option for scan-to-email.

We've used SMTP2Go for about 2 years now and it is the best product for outbound email I've found. The web portal provides the ability to create unique logins for each device so that there are now shared creds. The reporting is phenomenal and provides helpful details when troubleshooting a "email didn't arrive" issue.

If you're trying to manage outbound SMTP for more than one device, use SMTP2Go!

9 June 2025
SMTP2GO logo

Reply from SMTP2GO

Hi Phillip,

Thank you for your review and for sharing your experience with SMTP2GO.

We’re glad to hear the service has been reliable for your setup and that the reporting and device management features have been helpful.

We appreciate your support!

Rated 1 out of 5 stars

Kept annoying me with emails saying the…

Kept annoying me with emails saying the same thing over and over again about my sending. Nothing was true, they just kept harassing me. I left them for postmark because I felt like i was being interrogated.

Update:
They say that this is because of compliance team. Yes they emailed me, and that's my point. They emailed 5 times the same thing, even after I responded. I also had 0% spam and they couldn't show me any issues.

22 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Thanks for the review. We take email delivery seriously and when our system notices unexpected email behavior, it tends to get the compliance team involved. Their job is to make sure all accounts abide by the Terms of Service and international laws.

Rated 5 out of 5 stars

SMTP2GO is outstanding

SMTP2GO is outstanding.

In a world of tech companies charging way to much for basic services. It's really refreshing working with a company like SMTP2GO. Amazing customer service, never spamming me with up sells, we get a great service at a great price and that's why I'd never go anywhere else. Great to support another Kiwi company.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

As a small web services company

As a small web services company, we had many time consuming problems with email services from other providers. SMTP2GO solved all of them. We no longer have to struggle to get reliable, dependable email service. The quality of our services to our customers have improved and our profitability has improved along with it.

13 April 2026
Rated 5 out of 5 stars

Cost effective and reliable service

We have been using SMTP2GO for several years as an outbound relay, allowing us to have far more visibility into issues with outbound email. I thoroughly recommend SMTP2GO as a cost effective and reliable service.

13 April 2026
Rated 5 out of 5 stars

This service helped us with Gmail

This service helped us to get our outgoing email trusted by major email providers like Gmail and Microsoft.

12 April 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Ted,

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Great Setup Instructions!

The setup guide was extremely helpful in stepping through the process of using the platform.

13 April 2026
SMTP2GO logo

Reply from SMTP2GO

Hello,

Thank you for the great review!

If you need any assistance or have any questions, please do not hesitate to contact us.

Rated 5 out of 5 stars

Using it for years

SMTP2GO is reliable, easy to configure and their support is fast and they have an EU login. We use this successfully for our client so they can send marketing or service e-mails and have been doing so for years.

16 March 2026
SMTP2GO logo

Reply from SMTP2GO

Hi Dennis,

Thank you for your feedback! We're glad to hear that you’ve found the service reliable and easy to use.

We appreciate your continued trust in us over the years.

Rated 5 out of 5 stars

Reliable service and responsive support

We had a security-related issue recently and their support team handled it very well. They were quick to respond, provided clear guidance, and followed up until everything was under control.

The platform itself is stable and does exactly what we need for transactional emails. Overall, a reliable service with a support team that actually pays attention when something matters.

Would definitely recommend 👍

6 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Jose,

Thank you for your review! We’re pleased to hear that you’ve had a positive experience with both our platform and support team.

We appreciate your feedback and your recommendation - it means a lot to us.

Rated 5 out of 5 stars

Had a problem sending emails.

Had a problem sending emails.
Jose from smtp2go guided me through all the settings that needed to update.
I was deeper in settings that I ever been before, but Jose made it very easy.
5 star service, thanks.

10 April 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Hi Jan,

Thank you for your feedback! We're glad to hear that Jose was able to guide you through the setup and make the process easy.

We'll be sure to pass along your kind words to him. We’re always here to help whenever you need us!

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