SmoothSkin Reviews 

108
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't ev... See more

Company replied

Rated 5 out of 5 stars

I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment... See more

Rated 5 out of 5 stars

I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.... See more

Rated 4 out of 5 stars

As someone who has had to shave my legs everyday due to fast hair re-growth I was skeptical about trying this product. However, after 8 weeks I have noticed a big difference in the speed of the hair... See more

Company details

  1. Wellness Center
  2. Beauty Product Supplier
  3. Hair Removal Service
  4. Laser Hair Removal Service

Written by the company

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Contact info

3.8

Great

TrustScore 4 out of 5

108 reviews

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No recent history of asking for reviews

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3.8

All reviews

(108)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

DON'T BUY ANY PRODUCTS FROM THIS COMPANY

DON'T BUY ANY PRODUCTS FROM THIS COMPANY. I have the expensive Smoothskin Pure Fit System, brand new out of the box. The Activation Button and the Mode Button will not work or switch on. I'm now outside the 2 year warranty window. I bought the product and never used it because I was dealing with health issues, never thinking that the device will not even switch on when it's brand new. And, based on the negative reviews posted that their device won't work either or stopped working after a short time and customer service is terrible, it's pointless for me to even contact this company. I've been cheated out of $419.

14 June 2025
Unprompted review
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Reply from SmoothSkin

Hello, thank you for your review. We are very sorry to hear about this. We would love to discuss this with you. Please reach out to us at help@smoothskin.com.

Rated 5 out of 5 stars

Smoothskin Purefit IPL

- Great size for easy handling, not bulky;
- Straightforward operation;
- Highly effective on just the first use with slower regrowth;0
- Approx 80% reduction in regrowth after just 3 uses.
This device is a game-changer!

10 June 2024
Unprompted review
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Reply from SmoothSkin

Hello, thank you so much for taking the time to leave us a kind review. We're glad you enjoy your SmoothSkin device and have experienced great results! - SmoothSkin Customer Support

Rated 5 out of 5 stars

Best IPL device, it really works!

I have had laser done almost 10 years ago at a salon but have had continuous re-growth in a few areas and instead of going back to the salon and spend more money and time I researched if IPL would be an option for those stubborn re-growing hairs, and I have to say a big YES! I have treated for 1 months and the stubborn hairs have stopped growing.
Brilliant cost and time saver, and I can do whenever it fits in my schedule. SmoothSkin you delivered on your promises, thank you.

20 April 2025
Unprompted review
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Reply from SmoothSkin

Hello, thank you so much for taking the time to leave us a kind review. We're glad you have enjoyed your SmoothSkin experience. Have a great day! - SmoothSkin Customer Support

Rated 5 out of 5 stars

Game-Changer

I’ve been using the SmoothSkin IPL for a few months now, specifically on my armpits, and I’m honestly blown away by the results. After just a few sessions, I noticed significantly less hair growth, and now the area stays smoother for so much longer. The treatments are quick, painless, and super easy to do at home. It's saved me so much time (and money) compared to waxing or shaving constantly. Highly recommend if you're looking for an effective, long-term hair removal solution. This is also coming from someone who did the traditional laser hair removal on their legs!

4 February 2025
Unprompted review
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Reply from SmoothSkin

Hi Stephanie, thank you so much for taking the time to leave us a kind review. We're glad you have experienced great results and enjoy your SmoothSkin treatments. Have a great day! - SmoothSkin Customer Support

Rated 5 out of 5 stars

Very happy with my results

I’m very happy with my results from using this IPL hair removal tool. I don’t have to worry about shaving in the shower, I’m completely hair-free! I love not feeling the prickly regrowth on my legs. I love it 10/10 for sure recommend it to all my friends and family!

18 May 2025
Unprompted review
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Reply from SmoothSkin

Hi Samantha, thank you so much for taking the time to leave us a kind review. We're glad you have enjoyed your SmoothSkin experience. Have a great day! - SmoothSkin Customer Support

Rated 5 out of 5 stars

I can't believe this actually works

I can't believe this actually works! It's so convenient to be able to do this yourself, at home once a week instead of going to a laser appointment. It's so easy to do, you'd think it's too good to be true. I found it painless and it started working quite quickly (after a couple of sessions). I'm so glad I gave it a go - it's so nice not to have to worry as much about shaving. And makes areas with coarse hair where regrowth is itchy and uncomfortable much less of an issue.

19 May 2024
Unprompted review
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Reply from SmoothSkin

Thank you so much for leaving us a review. We are so glad you are enjoying your SmoothSkin experience.

Rated 1 out of 5 stars

Slow Customer Service

The customer service department works slowly. My product is defective, I tried to email so many times, but after answering it 1 time, they ignored my emails and didn't give me the solution I needed. I actually spent a lot of money on this device because I trusted the brand, but the device was faulty and the staff was slow, making me so disappointed. Now what should I do with this defective machine that costs more than $400?

23 March 2024
Unprompted review
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Reply from SmoothSkin

Thank you so much for your feedback and brining this situation to our attention. We are very sorry you have experienced this service. We would like to look into this further. Please respond to our request and email us at support-us@smoothskin.com so we can help you.

Rated 1 out of 5 stars

The most appalling customer services

Customer services is extremely rude and misleading. I can't emphasise that enough. After the offer to refund my faulty device, they simply decided they couldn't do it anymore. I even have an email confirming that the refund was being processed, but after 3 long months of endless emails and delays because many times they simply ignore your messages, I was told I couldn't get a refund because their policy had just changed. Again, staff is really rude.

19 September 2022
Unprompted review
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Reply from SmoothSkin

Hello, we are really sorry to hear you are unsatisfied with the service you received. We would like to investigate this, please share further information with our request.

Rated 1 out of 5 stars

My order arrived and it doesn't work

My order arrived and it doesn't work? The email is no longer in use. The Instagram page seems dodgy.

23 August 2023
Unprompted review
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Reply from SmoothSkin

Hi, we are really sorry to hear there was an issue with your device. Please email us at support-uk@smoothskin.com so we can look into this and help you. Thanks

Rated 3 out of 5 stars

Device has arrived and only one sensor…

Device has arrived and only one sensor is working, very disappointing.

23 August 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are really sorry to hear there is an issue with your device. Please email us at support-us@smoothskin.com so we can help.

Rated 2 out of 5 stars

I'm getting worried with these reviews

I'm getting worried with these reviews. My IPL was defective but when it did work I did see results. I am currently trying to contact support to solve the issue and their phone number doesn't work which really worries me.

I paid a lot of money for this device so I'm really hoping they come through with their 2 year warranty.

5 August 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are sorry to hear this. Please contact support-us@smoothskin.com and we will look into this. Thanks

Rated 5 out of 5 stars

Game changer, once a week! what’s not to like

I’ve been using their hair remover light treatment for the past 13 weeks. It’s honestly been a game changer for me I’m 47 years old and I never realised how much of a burden, shaving or waxing my legs was.
I’m lucky and don’t have particularly heavy or thick hairs, but it’s there and when I shaved my legs it would be prickly and uncomfortable with the blunt hairs growing in again.
Using this once a week has changed as that. Four minutes per leg. with minimal to no discomfort. Treating at a steady pace I don’t forget where I’ve treated and the heat doesn’t build up so it’s not sore. At most some minimal discomfort but again that’s if I rushed it.
What’s not to like! a lot of hair hasn’t grown back and any that has comes in after a week was more soft and fine, so no more prickly legs.
I feel more organised and put together I have more time to focus on other matters, such as my training in bodybuilding, instead of having to go through the palaver of washing and shaving my legs every day. Waxing takes longer too and regrowth is never completely even, I’d have to set up wax or book appointment, so for me the light treatments are a no brainer. Quick simple and effective.
I would definitely recommend.

3 August 2023
Unprompted review
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Reply from SmoothSkin

Thank you so much for your kind review. We are glad you have enjoyed using your SmoothSkin device.

Rated 1 out of 5 stars

Smooth skin + bare

Read up on device, checked colour range in skin and hair. Received very quickly, followed instructions to the letter. Unit flashed once and never flashed again. The unit switches on the fan works the blue light is on but will no longer work. In my case a total waste of money. Be warned does not work

2 August 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are very sorry to hear there was issues with your device. Please contact us at support-uk@smoothskin.com and let us look into this. Thank you

Rated 1 out of 5 stars

Not delivered, fighting for refund

Purchased item nearly two months ago and still waiting for it to arrive. Have requested refund but have been told investigating with delivery company.

30 July 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are very sorry to hear this. I would like to look into this for you. Where did you purchase the device from? Since we do not sell direct it is important for us to investigate any supply issues. Please email us at support-uk@smoothskin.com

Rated 4 out of 5 stars

The appliance is very easy to use

The appliance is very easy to use. The difficult part is trying not to overlap the treatment area. I had to let the appliance cool down between legs.
I am over the moon with the results. The hair that grew on my toes has totally gone the hair on my legs is considerably finer and more sparse. Highly recommend

28 July 2023
Unprompted review
Rated 1 out of 5 stars

This company is trash

This company is trash. There's no way of contacting them they send you a defective item doesn't even work barely vibrates. I have my own facial stuff that is way stronger than that and when you contact their health department or the refunds or the return or their damaged items nobody contacts you back I've sent over eight emails and nothing that crap does not work. Do not buy it if I can give you zero stars I would.

5 June 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. The unit I purchased worked exactly 12 times. By then, it was too late to return. Provided receipt, photo, video for broken unit. They are NOT honoring their warranty. Do not buy from this company. Units are cheaply made, too.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Great for male hair removal

Smooth Skin was easy to use and it avoided going into a Salon which made me feel a bit awkward when I had 3 leg sessions , Male hair removal is getting more acceptable especially in sports.
The reduction on chest hair has been really good, after 6 weeks, very noticeably less regrowth and slower, will be moving onto the legs soon, again in the privacy of my own home

13 May 2023
Unprompted review

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