Smiths Heating Services Ltd Reviews 1,455

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making every interaction pleasant and productive. The service provided is frequently highlighted as outstanding, with many people appreciating the efficiency, attention to detail, and overall quality of work. Reviewers are particularly impressed with the prompt response times and the fair pricing, noting that the company consistently delivers excellent value. Some people also felt that while the company is highly sought after, communication can occasionally experience slight delays. However, once focused on a job, the team remains dedicated until completion, ensuring the best possible solution for any heating problem.

What people talk about most

Service

Customers consistently note positive experiences with service. Many praise the timely and excellent service,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the prompt and efficient... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of workmanship and... See more

Price

People report positive experiences with price. Customers consistently find the costs to be reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

Very helpful and quick response from the lovely lady when we called. Tom arrived exactly on time to service the boiler. He was thorough, polite and very knowledgeable about the heating system in gener... See more

Rated 5 out of 5 stars

Smiths are simply the best - just watching the team at work is a pleasure - the skills, the care, the attention to detail is unmatched.Nothing is too much trouble and you feel youre with experts who... See more

Rated 5 out of 5 stars

On a recommendation to find a HeatGeek engineer for our air source heat pump, we contacted Smiths Heating Services Ltd, and we’re so glad we did. Tom came to service our heat-pump and, after ident... See more


Company details

  1. Boiler and Heating Service
  2. Heating Contractor

Written by the company

We are a small family business that strives to give a friendly professional service, we have many years experience installing and maintaining central heating and hot water systems and as Worcester Bosch and Vaillant Accredited Installers, we are able to offer up to 12 years guarantee on boilers and seven years on heat pumps. We are MCS registered for Heat pump installations, Gas Safe registered for natural gas and LPG and are Oftec registered for oil boilers. We are Heat Geek verified as well as being registered with APHC and CIPHE.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent and consistent

Richard and his team installed my boiler and heating system back in 2012. The boiler is still going strong and thankfully never had any issues. Runs like new!

One of the engineers comes out every year to do the service and It’s great to see the business is going strong. The service is always thorough with clear explanations of what they are doing and why they are doing it.

The engineers always leave a tidy job, always very polite and the cost is very reasonable.

I can’t recommend the Smith Heating team enough.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

New boiler for elderly lady

Acted quickly to help my elderly disabled Mum when her boiler broke. Efficient and professional with expert advice. Kind to my Mum who now has heating and hot water again with her super new boiler.
Thank you Richard!

17 March 2026
Rated 5 out of 5 stars

Great company do what they say turn up…

Great company do what they say turn up when they say and all the staff we have met and spoken too are fantastic. I even spoke to Richard the boss who was really helpful and just a nice person on a Saturday morning. Many thanks to you all, we will only use you and will recommend to others. Grahame, Latimer

Update
Came and serviced our boiler, Tom who did a great job and a really nice guy as are all the staff I have dealt with Thankyou for all your help and being on the level.

11 March 2026
Rated 5 out of 5 stars

I had no Heating and Smith’s responded…

I had no Heating and Smith’s responded to my phone call immediately and arranged for an Engineer visit within a very short time. He arrived on time and was very friendly helpful and professional. I’m very grateful to them all

18 March 2026
Rated 5 out of 5 stars

Excellent Service

Turned-up on time, friendly and approachable, did a thoroughly professional job and talked us through what he was doing. Fair price for the work carried-out. What was there not to like?

17 March 2026

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