Smith & Byford Reviews 

Boiler sounded like a helicopter taking off. I switched it off and contacted Smith & Byford. I was called back within about 10-15 minutes and an appointment with an electrician was booked the same day. The electrician provided exceptional service, he was polite, warm and kept me updated with what the issue was and the solution. The part needed would have been a weeks wait, but he went above and beyond and sourced the part and came back 30 minutes later and fixed my noisy boiler. I am very appreciative of his can do attitude and willingness and eagerness to provide excellent customer service. I just wish all tradespeople were like him, truly one in a million would book him again in a heartbeat.

Only turned up to do a regular Gas Service but also repaired a leaking Expansion Tank on my central heating system at the same time. A fantastic Engineer. Nothing was a problem to him.
Thank you so much

Exceptional service to a very high standard. Electricians were professional, friendly, very thorough and had a clean smart appearance. I can't fault their service and they even sorted out an old socket and replaced my smoke alarms. Top class service, in fact the best I've ever had!

Amazing services

Reported the problem in the morning , appointment was made for a few days later. But then they rang me back an hour later and said they had an electrician free that afternoon. Within 2 hours he arrived, fixed the problem and left after replacing the socket and a bit of the wiring. Very pleasent guy, didnt moan about the heat once or that he had 8 flights of stairs to climb because the lifts were out of order

Had a gas check done yesterday, man that came was very friendly and kept me up to date with what he was doing. No problems at all

The engineer who came to sort out the boiler issue was very friendly and helpful and a pleasure to meet who explained everything very well and made sure it was all good so thanks for everything

The customer service was polite & helpful when l called them accidentally then they decided to organise a gas inspection. I found the link to confirm my appointment difficult to use but l was pleased when got another reminder to cancel. The engineer was professional & polite. The only reason they aren’t getting 5 stars is that most contractors aren’t mindful to remove or cover their shoes when they enter people house. At least let them ask before entering people’s home with dirty shoes.

Very happy with the service from arranging a convenient time to suit me from the customer service team to the engineer who came to carry out the gas service 😀. Very friendly and professional.

We"ar Happy with your friendly professional support and service. Biggest Thank you. Best wishes to you and your Company!

Excellent considerate and very professional service agents

Arrived on time the chap was friendly and checked everything very happy with service.

Very pleased. Worked well and despite my clutter, he didn't complain. He changed batteries in thermostat for me too. Thank you.

Arrived within the time limit, very polite and efficient.

Thorough, knew what they were doing and without disruption to my day.
The booking process was straightforward.

Very nice lad did a good job. Was happy with the service.

Fine very well

Great service from start to finish. The booking system was easy to use, and the communication was excellent. I was running late getting back to meet the engineer, but I was able to speak to him through my Ring doorbell and he kindly waited for me. He was friendly, approachable, and very patient with my two excitable dogs. A real credit to the council service. Thank you.

The gentleman who did the gas safety inspection was very helpful and left the area clean and tidy.

Was very happy with services done to the best standards and made sure everything was up and running.