Smiggle Reviews 

Absolute appalling customer service, missing items from order, contacted straight away with photos. Had to chase up the reply as waited ages. Only to be told more photos of box and label so they can track it in their warehouse ( surely the order number could have done that) and they could not refund without it as I may be making a fraudulent claim for high price items ( note my claim was actually only £6) this was mentioned several times!. Still no further response or refund . Never order from them again

I want to say the backpack was amazing but I can't. Evri left it on my drive in full sight and it got taken. Smiggle refuse a refund because police won't give me a crime number. So no bag and no money! Thanks Smiggle. As of life wasn't expensive enough I now have to fork out for a 2nd bag having not had the first one.

I used to work there.. from Head Office to Retail: Toxic work environment.
They smiled at you and stab you on the back as soon as they can.

If you see Smiggle run the other way around, I used to be in contact with the Head of HR Birgitta Cesar… takes 3 business weeks to reply 1 simple question, 0 reactivity or agility. In other words USELESS
If their Head of HR behaves this way..

They will burn you out asap!

No work-life balance at all

We bought a smiggle round about clock for our Sons 6th birthday and it’s awful! Very complicated to set the time etc, constantly flashes on and off and uses batteries up super quickly!!
I would warn everyone off buying one! A waste of money.

Ordered for first time, quality is really bad, phone number on invoice doesn’t exist and not answering emails, T and Cs state customers have to pay for returns and aren’t refunded the original postage costs even with faulty not as described items!! Avoid

Terrible quality products and the lady from live chat couldn’t have been more unhelpful.
I will never be buying from this company again!!

The kids bottles are very cute but for the price, the quality is very poor. Bottles designed with children in mind should be able to withstand some knocks along the way but my daughter accidentally dropped her brand new bottle and the top completely sheared off. Luckily she didn’t cut her hand. We have not had this experience with any other brands.

My daughter bought me a rubbery water bottle and even though I have washed it out lots of times the water tasted disgusting in it! Two other people have tried it too and agree. Don’t buy one!

Ridiculous, you can not return in store if you paid by PayPal! When ordering online PayPal is the most convenient payment method. Smiggle also don't offer free returns. I find there items over priced and poor quality. Won't shop here again.

Smiggle in watford store customer services is horrible, not trying to help at all!!!!
I tried to return a backpack with wheels, not a small thing to carry. I didn’t have the confirmation order by email but an invoice by post. The assistant didn’t allow me to return saying need a 4 digit of the card, ask me bring back and ask for a free return label from smiggle. I called smiggle, they said they dont send free postage label unless is faulty and will not send a confirmation of the order my email?!!? Didn’t understand why, I just need a copy of the purchase my email, why not?
Online assistance was trying to help and ask me to call them when in the shop. Went to the shop, have to argue with store assistant then she finally called smiggle to ask for details( which she could have done it in the first place)
When you work in the store you should always try to help the customers, “No” is the last word you should said to customers. Training should be provided.

0 kids water bottle is such poor quality her lip got stuck and has caused a nasty cut. Won't be using Smiggle again

Appalling customer service. I ordered several items which were delivered by Evri in damaged packaging with several items missing. They them basically treated me like a fraudster for requesting a refund/replacement of the missing items and refused to do the above without the parcel label.

I bought backpack
After 14 days i followed up my parcel , between the way they return back my parcel to company🤔 i asked them for send me again but they said its not possible. And after 11 days still they didn’t refund my money🤔
Big scam

Really bad quality items. Walkie talkies didn’t work properly and it was impossible to get the screws out of the backs of the blaster guns so we’re not usable

Sadly, this is the first time I want to give 0 star to Smiggle. I bought one school bag from Smiggle, Westfield, Stratford, London. There is clearly mentioned that Lunch box is attached with bag. In the online there is also mentioned same. But in the shop they are selling without Lunch box. When I asked them, the lady said to me that I have to buy the Lunch Box. I returned it. This is absolutely dishonest business. Some people may not check it. But it should not continue like that. I am very disappointed.

This company is fraudlent company products are crap send stuff back foe replacementand then they play silly games no refund no replacement this company needs reporting to trading standardsand closed down they are crooks

Terrible company with appalling customer service. Allegedly delivered a parcel to my bin but not my house. Making me report a crime that hasn’t happened before they will refund. Avoid like the plague

I would give them 0 stars if I could. My order got lost because Evri left it somewhere random instead deliver to my address, I contacted Smiggles and they send me form to fill and sign, which ask for a crime ref number, to be obtained by filling police form regarding crime. The only crime here is Evri’s faul! Been told that won’t get refund without the form fully filled. The product was £5 and £5 for delivery so not worth my time to fight with them but disappointed with the way they treat customers. Never buy from Smiggle again

Poor- ordered gift card and paid express delivery (3-5) days - took 10 to arrive and missed recipient birthday, wrong name on envelope and had been tampered with on arrival- response via email slow- only refunded delivery fee because I asked. Very disappointing customer service

Bought some school stationery from here and the quality of the pencils are so bad every time you sharpen it the lead would break they are not useable we had to put them in the bin. Totally a waste of money. They charge you so much but giving the most rubbish quality back. The pencils I bought from the pound shop were better than the ones I got here. So disappointed with them. Won’t be going back now.