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Smashed Lemon Reviews 309

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TrustScore 4 out of 5

4.2

Women's Clothing Store
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Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Smashed Lemon is een Amsterdams modemerk met meer dan 15 jaar ervaring. Wat in 2007 begon als een jurkenlabel is uitgegroeid tot een volwaardig fashion brand met complete seizoenscollecties. Wij staan bekend om onze opvallende prints, vrouwelijke pasvormen en betrouwbare kwaliteit tegen een toegankelijke prijs. Elke collectie wordt zorgvuldig ontworpen met oog voor comfort, materiaalkeuze en draagbaarheid. Mode die er niet alleen goed uitziet maar ook prettig aanvoelt. Onze collecties zijn verkrijgbaar via retailers in Europa en daarbuiten en via onze eigen webshop. Klanten waarderen ons om onze snelle levering, duidelijke communicatie en vriendelijke en behulpzame service. Smashed Lemon is er voor vrouwen die houden van kleur en stijl zonder concessies te doen aan kwaliteit en betrouwbaarheid. Bestel met vertrouwen en geniet van mode die lang meegaat.

Written by the company

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4.2

Great

TrustScore 4 out of 5

309 reviews

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Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Amazing product

Amazing product. The customs fees weren't clear which may have been a translation issue. Customer service didn't respond to any of my emails which was a bit frustrating. Short turn around, ordered and shipped in two weeks to Canada which I was impressed by. Tracking didn't give much info on estimated arrival date

31 March 2026
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Reply from Smashed Lemon

Thank you for your review! Great to hear you’re happy with the product and delivery time. We’re sorry about the unclear customs information and the delay in our responses — we’ll work on improving this. If you need any further assistance, we’re here to help.

Rated 2 out of 5 stars

You state that shipping is free for…

You state that shipping is free for purchases over €50, but that is not the case. If I want to return an item, you charge 125 DKK for shipping, and there is no option to choose my own return shipping method. The clothing is very nice, but after this experience, I doubt I will buy from you again.

10 February 2026
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Reply from Smashed Lemon

Thank you for your review, and we’re very happy to hear that you like our clothing — we truly appreciate that. 💛

For orders to Denmark, shipping is free on purchases over €150. For orders below this amount, shipping costs apply. Return conditions and fees are also clearly stated in our terms and conditions on our website.

Rated 1 out of 5 stars

Scam - can’t be trusted

I ordered two pieces worth €100 on 8/8/2025. Today we are 18 days further and I still havent received anything. No message that my parcel has been shipped. Nothing. Also the customer service is terrible - no reaction on my message from 18 and 22/8. Reading the other reviews here, I think I was ripped off.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have ordered many times and am very happy with the whole process on ordering online. Order,pay and my order arrived the day later. Quality is amazing ,comfortable and fits perfectly. Could not be happier.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not shop here the quality of the…

Do not shop here the quality of the products are super bad. I had a dress paid 45 for it on sale and it started to ruffle when I put it on for a lunch date with my husband.
When I came home the dress was covered in lose threads

3 March 2025
Unprompted review
Rated 1 out of 5 stars

I place order and pay for the courier…

I place order and pay for the courier charges deliver to my provided address. The address I provide which is easily for any courier company to be addressed.
Smashed-Lemon provide a link which is not possible to track until it shipped 3 days later. Then, the parcel divert from DHL to another courier company and which just drop the parcel in a collected point ?? Then, I have to drive there all the way instead it should deliver to me directly.

Try to communicate with their CS but they told me reach DHL by myself ? Then, explained it is normal shipping way .....they even say if address can't be deliver which is normal I have to drive a long way to get it in my own, but it is not the truth.

It is really rude for the CS to handle like it.

13 December 2024
Unprompted review
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