Smart Energy West Midlands Ltd Reviews 

192
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Easy company to work with. Always consulted about specs, decisions, plans. Having one company to do various different improvement measures including solar panels, loft insulation and light fittings, m... See more

Company replied

Rated 5 out of 5 stars

Smart Energy West Midlands replaced an old boiler with a new one into my airing cupboard, leaving the space from the old boiler for a cloakroom, and added a radiator to that new room. They took away... See more

Company replied

Rated 5 out of 5 stars

Eco 4 and ecoFlex sound too good to be true but aren’t. Simply its energy companies being forced to make peoples houses greener. Smart energy explained each step the whole way along. They left m... See more

Company replied

Rated 5 out of 5 stars

From the initial contact to the surveyor coming out it was very professional. And on the day for installation engineer turned up early and got straight into removing old boiler. Two others arrived o... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Heating Contractor

Written by the company

Smart Energy West Midlands Ltd are proud to have helped thousands of people save money on their energy bills. Our consultation service is clear and honest, giving customers access to funding they may never have known about. We’re recognised for our trusted reputation and make the process simple and straightforward, whether customers choose fully funded measures or invest in additional energy improvements. These include Cavity Wall Insulation: Loft Insulation: Internal Wall Insulation: Room-in-Roof Insulation: Air Source Heat Pumps: Solar PV Systems: Solar Battery Storage: Electric Storage Heaters: Boilers & Heating Systems: Government Funding Schemes Smart Energy West Midlands Ltd assists eligible customers in accessing various government-backed funding programs: www.smartinsulation.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

true professionalism and a job well done

23 August 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi JA Spencer!

Thank you for your feedback, it is greatly appreciated! We will pass the feedback on.
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service. They went above and beyond in the heat that we have had recently. Dan worked without stopping last thing on a Friday afternoon and was back on Monday morning to finish off the last few bits. Very happy to recommend this company

24 July 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Nicky!

Thank you for the feedback! We will pass the feedback onto Dan. Our installers will always go above and beyond to please all our customers!
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

Rated 4 out of 5 stars

Top, pro job!

2 guys that insulated the loft were stars. Friendly, funny & professional. Informed me of everything they were doing & why they were doing it. Top job!
Office staff are sadly not as on the ball. Fail to call to inform a surveyor can’t make it, constantly wanting to change install days & times, argued to charge for something that wasn’t even present.
Installers 1 - 0 Office staff.

23 July 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi John!

Thank you for the feedback. We greatly appreciate it and will pass it on to the relevant departments. Our apologies for your inconvenience with the office staff.
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

Professional company with nice workers.

29 June 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi NS,

Thank you for your feedback, we will pass on the great feedback to our teams!
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

Smart energy did a fantastic job .

Smart energy did a fantastic job .. they sent a professional friendly workman to do it . Would highly recommend

22 June 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Liz,

Thank you for your great feedback, we have passed on the feedback to our team.
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

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