SmartHeat London Reviews 

66
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I have been using Jiri Bartko of Smartheat London for over 12 years, and I cannot recommend him highly enough. When we first moved into our home, the heating system had been badly messed up by... See more

Rated 2 out of 5 stars

Installation ok but very poor/non existent after care. Promised warranty never received and no building regs certification made (which is a legal requirement). Much better and more reliable companies... See more

Rated 1 out of 5 stars

If I could give 0 I would. I have delayed writing this review for 6 months as Jiri faithfully promised to fix and compensate me for the horrendous installation of 3 air-conditioning units in my home w... See more

Rated 5 out of 5 stars

Brilliant! What a piece of luck to find Chris and his team! Chris, Miro and Jiri did a fantastic job, ripping out our unreliable and irreparable underfloor central heating system and fitting a new... See more

Company replied

Company details

  1. Gas Installation Service
  2. Heating Contractor
  3. Boiler and Heating Service

Written by the company

🌡️ Smartheat London Ltd - Your Heating and Plumbing Experts 🌡️ At Smartheat London Ltd, we are your trusted partner for all your heating, plumbing, and air-conditioning needs. We specialize in: 🔥 Commercial and Domestic Boiler Replacement, Installation, Repair, and Service: Whether you're a business or a homeowner, we ensure your boiler functions flawlessly. ❄️ Air-Conditioning Installation and Repairs: We keep you cool when it matters most, providing expert installation and quick repairs. 🌿 Heat Pump Installation: We embrace eco-friendly solutions, offering efficient heat pump installations for sustainable comfort. 🚽 Bathroom Projects from Start to Finish: Transform your space with our complete bathroom services, from design to installation. 🌡️ Underfloor Heating Expertise: Experience warmth from the ground up with our start-to-finish underfloor heating solutions, including flooring. 🏠 Domestic Heating Gas Services: Trust us for all your home's heating needs, including gas services, replacement, and installation. Our mission is to deliver top-notch service, using the latest technology and industry best practices. We take pride in our professional approach, ensuring your complete satisfaction. Your comfort and convenience are our priorities, and we look forward to being your reliable choice for all your heating, plumbing, and cooling needs. Trust Smartheat London Ltd for quality, efficiency, and a job well done. 📞 Contact us today and let us keep your space comfortable, efficient, and in perfect condition.


Contact info

3.5

Average

TrustScore 3.5 out of 5

66 reviews

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No history of asking for reviews

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3.5

All reviews

(66)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pros

Professional, flexible, trustworthy, simply ‘Smart’.
Honestly recommend their services.

11 April 2019
Unprompted review
Rated 5 out of 5 stars

Boiler problem fixed.

Engineer offer me a same day appt. and sorted out my boiler problem very efficiently I would recommend him if you have a boiler problem. Price was reasonable.

11 April 2019
Unprompted review
SmartHeat London logo

Reply from SmartHeat London

Thank you very much

Rated 3 out of 5 stars

sufficient, could have acted better

I've had a few issues recently which led me to change from a very good review that I previously gave. They said they fitted a new part but when boiler broke down soon afterwards they did not attend to fix it. Another company had to be called and identified the part that Smartheat had been fitted as the problem and replaced it with a genuine part.
When Smartheat were notified they didn’t get back to resolve it and had to be chased up several times.
Eventually they offered a refund - on the two dates they said the bill would be refunded no money was paid back. It did take months to resolve the refund issue which I had not expected given the number of jobs I had given this company in the past and the reminders. Eventually matters were resolved and I have re-established a relationship with Smartheat and I hope it will lead to a good level of service in future.

4 April 2019
Unprompted review
Rated 5 out of 5 stars

I had a very good recommendation from…

I had a very good recommendation from smartheatlondon to install Worcester Bosh Combi boiler 2 – 3 year ago. The cost of the installation and fitting were a lot cheaper than other Gas & Boiler Companies that gave us quotes. Their installation and yearly service has been great and our monthly Gas Bill has dropped substantially. I would recommend their service to anyone that wants a New Boiler. Michael

25 March 2019
Unprompted review
SmartHeat London logo

Reply from SmartHeat London

Thank you Michael, we always love to help.

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