Don’t not waste your hard earn money on…
Don’t not waste your hard earn money on this !
I had a dent on my car which they refused to fix which was assessed by them by a picture!
I then got the ombudsman involved as I showed them that the dent was under there 3 mm depth and under there 30 mm in length terms and conditions!
The ombudsman took my side and asked them to fix the dent , DVW then came out to my house to repair the dent but advised me that it wouldn't be perfect if they were to repair on my driveway and that they would report back that a body shop is required.
Smart guard then told me that they don’t send cars to bodyshops and they couldn’t do anymore for me !
I asked them to send DVW back out as they said they could repair it but not perfect , to which they refused !
So even thou I qualified for a repair as the dent was under 3 mm in depth and under 30mm in length they wouldn’t repair it !
They shouldn’t be allowed to get away with this !








