Smart Currency Exchange Reviews 

2,149
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, who provide sound advice and make the process easy to understand. Many people found the service to be seamless, efficient, and reliable, appreciating the smooth transfer of funds and quick responses. The user experience is often described as straightforward, with secure payment processes and clear guidance, instilling confidence in those transferring large sums. However, some customers also noted occasional issues with delays in receiving payments or transfers being rejected, sometimes requiring them to resolve matters themselves.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting its reliability, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting that the process to transfer money was... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Smart currency exchange to transfer our money to Italy to complete our house purchase. Matt has been really helpful and we would definitely recommend Smart Currency Exchange to anyone sending... See more

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,149)

211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

13 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Margaret,

We're so pleased to hear you found the service helpful. Thank you for taking the time to leave your review.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David,

Thank you for taking the time to leave your review. We're so pleased to hear you were happy with our service and we look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Efficient and accurate.

Smart Currency delivered what they had promised,
and the process was efficient.

12 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tom,

We're so pleased you were happy with the service received when making your transfer.

We can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Really good service

Really good service. And having an account manager added piece of mind and communication during the process to delivery.

11 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Simon,

Thank you for taking the time to leave your review. We're pleased to hear that having an account manager dedicated to your account helped smoothen the process!

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 2 out of 5 stars

Pressure to make a quick decision

Pressure to make a quick decision, combined with an unfavourable exchange rate and a lack of transparency regarding the fee embedded in the transaction rate. Be Aware!

10 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi customer,

We're sorry to hear you didn't have a good experience with our service. If there are any further questions we can answer, our team would be happy to address your concerns.

You can reach them on 020 7898 0541.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service

Great customer service and communication. Fast hassle free transaction.

10 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jacqueline,

Thank you for taking the time to leave your review. So pleased to hear you had a good experience with our service.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

When you want to be sure your money is in safe hands

When you want to be sure your money is in safe hands especially with large amounts you have to trust a currency exchange company. There is no other company I’d trust more than smart currency to perform this service. Matt has been there every step of the way even when we suffered delays. A fantastic service I highly recommend.

10 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Simon,

Wow, thank you for your lovely review! We're so pleased to be trusted with your payments.

If you have anyone in mind to recommend us to, you can earn rewards through our referral scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, Alastair explained things really well and the whole process was slick and incredibly fast, I would highly recommend Smart Currency.

9 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Emma,

Thank you for your kind feedback. We're so pleased you had a good experience with Alastair.

If you have any further queries or questions, please reach out to our team. If you know someone who might be interested in our services, refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Buying property abroad

I had a telephone call from Rhys explained everything in detail and gave both options of currency exchange and I took the one that that was best for me. The company does everything for you so you have nothing to worry about and know your money is in safe hands. Recommend by my estate agent she uses them all the time. Well deserved 5 *

9 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Andrea,

Thank you, we really appreciate you taking the time to leave your review.

We're so pleased we were able to help with everything related to your transfer and we look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Nick,

Thank you for taking the time to leave your review. Great to hear you were happy with the service!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Heard about Smart Currency from Beau…

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his weeks of persistence !

27 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Robert,

Thank you for your positive feedback. We were so pleased to hear that your sale went through smoothly!

We'll be sure to pass your thanks on to Rhys. We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Patient & Helpful & Efficient

Matthew was as patient as he was helpful. And he was VERY helpful. Three of us in three different countries in three different time zones (all of them different from Matthew's own) and Matthew was able to make it all happen and he did so quickly, efficiently and always in good humo(u)r.

3 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Beverly,

Sounds like an interesting set of transfers - we love those!

We're so pleased you were happy with the service Matt was able to offer. We'll be sure to pass on your kind words.

If you know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very trustworthy and helpful company.

Very trustworthy and helpful company.

27 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tom,

Thank you for taking the time to leave your review. We're pleased you had a positive experience.

We hope to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I used Smart after a recommendation for…

I used Smart after a recommendation for when I was buying an apartment in Spain. With such big money being transferred I was quite scared. Matthew was amazing and calmed me down on numerous phone calls. He liaised with my solicitor in Spain.
The sale went ahead and I now have my dream apartment.
I would recommend Smart to anyone else in a similar situation.
I knew my money would be safe.
Huge thanks to Matthew and the fantastic team.
Alison from Stafford.

16 February 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Alison,

Congratulations on your purchase!

We're so pleased we could be a part of your dream purchase. We'll be sure to pass your kind words on to Matt.

Please reach out if you need to transfer some more smaller amounts to Spain for furnishings, renovations, general living expenses or anything else!

Speak soon,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service from SmartCurrencyExchange

We have just sold our apartment in Spain & our estate agent Mikhaila from Riviera Rentals recommended we talk to Sonia atSmart Currency exchange. Sonia , in turn put us through to Alistair Archbold who works from the London office . Alistair was very helpful from the start & explained the process to us . He kept us updated with the exchange rates & kept in daily contact with us on how the market was going . Alistair was very professional and helpful from beginning to end of our money transfer . We would strongly recommend to everyone we know to use Smart Currency Exchange , thank you again to Sonia & Sashlin at the Calahonda office but most importantly to Alistair Archbold for his constant reassurance making the process very easy . David & Rosemarie Snow.

3 March 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David and Rosemarie,

Thank you so much for your lovely review!

Congratulations on your sale. We're so pleased to hear you were happy with the service Alastair was able to provide.

Please let us know if you require any further assistance. Equally, if you think of any friends or family who might also benefit from this kind of service, you can refer them directly through our referral scheme: smartcurrencyexchange.com/tp-refer

Thanks again for your kind words. We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, immediate service with fast and secure payment and a great rate. Will definitely use again 😁

26 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Lee,

Thank you so much for your review. We're so pleased to hear you were impressed with the service offered!

We look forward to helping you again next time.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Hassle free transactions

Smart Currency exchanges were involved in the money side of our property in France for over 12 months. They were very helpful from the start, gave good advice and called back every time on schedule. Their advice was advisory and not pushy. Would highly recommend them, particularly if you want to get a great deal now, but action it later on.

24 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paul,

Thank you for your positive feedback. Great to hear that you've been happy with the guidance our team have provided.

If you have someone in mind to recommend us to, please refer them to us through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Reassuring ...Aaron! from the start

Reassuring Aaron from the start. Kept updated, brilliant communication, swift simple procedure. Would use him again...and of course yourselves

20 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ian,

Thank you for your kind review.

We'll be sure to pass your lovely words on to Aaron and the team and are so pleased to hear you've been happy with the service received.

We look forward to the next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Reassuring and made the entire process…

Reassuring and made the entire process easy to understand without any complications

18 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi John,

Thank you for your feedback. We're so pleased to hear that you felt reassured during the process and had a good experience with us.

We hope to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Super helpful staff and easy to use.

Have been using Smart for years now, but recently had to set up a new account and they couldn’t have made it easier for me, Super helpful folks that patiently talked me through every step.

The Portal is easy to use and the combination of passwords and 2FA keep my account secure.

17 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for being such a loyal customer!

It's warming to hear you're still happy with our service after all these years and that we've been able to support you.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look