Smart Currency Exchange Reviews 

2,142
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making complex processes easy to understand and instilling confidence. The service is frequently described as efficient, seamless, and reliable, especially for large money transfers, with payments often being swift and trouble-free. People appreciate the exceptional customer support, clear guidance, and the secure, user-friendly experience provided by the company's portal. However, some customers also noted occasional issues with the transfer process, experiencing delays in receiving payments or having transfers rejected due to missing references.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting its reliability, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting that the process to transfer money was... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,142)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fairly simple.

Fairly simple.
The mobile phone app should be in Google Play for security however, and there are several apps on Google Play with similar sounding apps.

8 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for taking the time to leave your review.

We aim to offer so much more than being a faceless app. Many of our customers are transferring significant amounts overseas and we always aim to help them with one-to-one service to understand their needs and manage transfers effectively.

You can book a transfer over the phone, directly with your account manager - or via our online client portal while our mobile app is a work in progress to be updated.

Thanks again for your feedback. We hope to be able to help again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Matt Lane-Miller

Matt was friendly and informative. He explained the process clearly and was helpful throughout

8 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

We appreciate your kind words and the time you took to share your experience with Matthew.

We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

We used Smart Currency Exchange to transfer pounds to euros and send to Spain for flat purchase.

We used Smart Currency Exchange to transfer money from the UK to Spain for a property purchase. Extremely smooth. Seamless transfer. Very well looked after by Danny Cook. Highly recommended.
5 stars

7 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mark,

Congratulations on your Spanish property!

Thank you for taking the time to leave your review. We'll be sure to pass your kind words on to Danny and the team.

If you know someone to recommend us to, you can earn rewards through our referral scheme. Visit: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service

Excellent service. A great rate of exchange and I was provided one to one guidance through the process. First class.

20 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mr Monk,

We're so pleased to hear you had a good experience using our service.

We hope to be able to help with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Moving money abroad can be a worrying…

Moving money abroad can be a worrying experience, but Matthew at Smart Currency Exchange worked alongside us and ensured the transaction worked efficiently and smoothly. He has been available to assist and give advice through the whole process and we feel very confident about our future transactions. I would not hesitate to recommend, the service has been first rate.

7 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mrs Hayes,

Thank you for your kind feedback. We're so pleased you had a good experience with Matthew.

We look forward to helping with your next transfer!

If you know someone who would benefit from our service, refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Isabella,

Thank you for taking the time to leave your review. Great to hear that you were happy with the service with Rory.

We look forward to assisting you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Adam,

Thank you for taking the time to leave your review. Great to hear that you were happy with the service received.

We look forward to assisting you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great experience with Stress Free

Great experience with Stress Free! Matthew Miller was great, and he kept me updated every step of the process.

5 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Konstantina,

Thank you for taking the time to leave your review and for your kind words about Matthew. We'll be sure to pass along your thanks.

Should you have any more questions please don't hesitate to reach out.

If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Good efficient service

Good efficient service. The agent was brilliant, helpful and contactable. The transfer rate was better than my banks.

1 May 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Colin,

Thank you so much for taking the time to leave your review. We're so pleased to hear you were happy with our service.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very happy with the help and planning…

Very happy with the help and planning beforehand. The transaction was done on time and all went smoothly. Thank you!

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Angela,

Thank you for taking the time to leave your review. We're pleased to hear everything went smoothly!

We look forward to helpign with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Masterful knowledge, friendly assistance

From the very beginning of my association with SMART I was not only impressed by their patience and knowledge, but also much admired and welcomed the way in which colleagues saw me through quite complicated matters, especially in the more specific technical/technological issues that, at my age, are not so easily absorbed. Thank you very much. I unreservedly recommend SMART.

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Christopher,

Thank you so much for taking the time to leave this lovely review. We're delighted to hear that you had a good experience with us.

If you think of any friends or family who might also benefit from this kind of service, you can refer them directly through our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Danny was really helpful and the money…

Danny was really helpful and the money was sent through with no problems. I was impressed with the service

24 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Vicky,

Thank you for your kind feedback. Great to hear you had a good experience with our service and with Danny.

If you have any other queries or questions, please reach out to our team. If you know someone who might be interested in our services, refer them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

A pleasure to deal with this company in…

A pleasure to deal with this company in uncharted territory for us.
Rhys took us through it all, and Rory helped too at the end.
What at first seemed a hazardous trail for us in repatriation our monies turned into almost a cakewalk.
Thank you!

29 April 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Derek,

We’re delighted to hear that we were able to make the process easy for you.

We'll be sure to pass your kind words on to Rhys and Rory. They'll be delighted.

If you ever need further assistance, we'd be happy to help.

Thank you again, and we hope to speak with you soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Arron is 5*

Arron is 5*
From start to finish Arron has been excellent. He got me a good rate, helped me set up our account and held my hand through the whole process to a successful conclusion. I highly recommend Arron and Smart Currency.

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Michael,

Once again, we're so pleased to hear you had a good experience with Arron. We'll be sure to pass on your kind words.

If you know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Spanish Property Sale

My experience with Smart Currency Exchange was first class i could not have hoped for better and having Alastair Archbold to manage my account was an absolute pleasure,
He handled all the money details of my
Property sale from Spain to the UK so well, That i now know why you are called
Smart Currency.
Kind Regards
Kelvin Webb

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Kelvin,

Firstly, congratulations on your property sale!

Thank you so much for your feedback. We're really pleased to hear you were happy with how your transfer went and the service Alastair provided.

If you know someone who could also use our help, remember to refer them through our scheme and get rewarded: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

Smart did everything they said they…

Smart did everything they said they would do. Offered advice when I needed it and kept me informed. I would use them again if I needed to and would recommend them to others.
Thank you

23 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Shirley,

Great to hear that everything went well with your transfer and you had a good experience with the service.

If you have someone to recommend us to, you could earn rewards through our refer-a-friend scheme! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have found them to very professional…

I have found them to very professional at all times . They keep in regular contact , and have already helped me greatly with one transaction, Alistair in particular.

21 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David,

Thank you so much for taking the time to leave your review. We'll be sure to pass your comment on to Alistair.

We look forward to speaking again soon to help with any future transfers.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Technical Hitch

The personal service was much appreciated, but the exchange rate didn’t match my usual service provider.
Also there was a technical problem which delayed my transaction going through.

22 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Brian,

Thank you for taking the time to leave your review.

We're sorry to hear you were unhappy with the exchange rate at the time of your transfer.

If you have any further questions about your transfer, our team would be more than happy to help. You can reach them on 020 7898 0541.

We hope to be able to help with another transfer in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have never made a currency exchange…

I have never made a currency exchange before & felt completely out of my comfort zone.
From the first communication I was assured the support was there for me. My trader checked in with me throughout the process which I have now completed.
I would not hesitate in recommending smart currency, they were most professional in all aspects.

27 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Linda,

Thank you for taking the time to write this review.

We're so pleased to hear we were able to reassure you during the process and that you were happy with the service.

If you have someone to recommend us to, you can earn rewards for every successful referral. Visit: smartcurrencyexchange.com/tp-refer

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have been using Smart Currency…

I have been using Smart Currency Exchange for around 4 years now. With the purchase of a villa back in 2022 and recently this month April 2026 for the sale. This company is outstanding with exceptional staff. Callum Hyams-Parish has been my advisor throughout the whole process. He’s been incredibly processional, fantastic communication, friendly, supportive and a pleasure to do business with. It’s very important that you trust the person you are sending hundreds of thousands of pounds to as it can be quite stressful but Callum has been brilliant. I highly recommend this firm and its advisors.
Thank you for all your help.

8 April 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Daniel,

Thank you so much for your review. And thank you for thinking of us again when it came to the sale of your property.

Congratulations on everything going through. We'll be sure to pass your kind words on to Callum and we hope to be able to help you again soon!

Best regards,
The Smart Currency Exchange Team

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