SmartBuyGlasses Reviews 

Love these very smart glasses

Would really recommend this company I got my order very fast and 100% top quality.

The service was 10/10 and i received two glasses within 5 working days.

Sent me a faulty product that wasn't assembled properly and then proceeded to ignore two emails I sent and furthermore, when i was finally in contact with an agent, they didn't acknowledge me and closed the chat.
-UPDATE-
Since posting this review they got in contact with me and told me to send the item back which I did. I got a full refund shortly after.

Responsive customer service.

Good glasses

Ordered a pair of Ray-Ban sunglasses that were shown as in stock on the website. I received an order confirmation and payment was taken, but a few hours later I was emailed to say the sunglasses were actually out of stock and asked whether I would like to wait 3-4 weeks 'to see' if they come into stock or pay an additional £51.90 for an alternative pair.....

I declined, as I simply wanted the sunglasses I had originally ordered. What concerns me is that the item continued to show as in stock on the website even after I was told it was unavailable.

After reading other reviews, I noticed several customers reporting similar experiences, which raises questions about the accuracy of the company's stock information.

Fortunately, I paid via PayPal, so obtaining a refund should not be difficult if required. Based on my experience, I would not use they company and recommend paying through a payment method that offers buyer protection and exercising caution before ordering.

Listed as in stock. Wasn't. Still waiting. Avoid.
Ordered Oakley sunglasses that were clearly shown as in stock at the point of purchase. Only after completing checkout did it become apparent the order was being fulfilled directly by a third-party supplier — something that is never disclosed upfront. That's deceptive, plain and simple.
Weeks passed with no update. When I chased, I was given vague reassurances and told to wait 24-48 hours for a callback that didn't really resolve anything. The estimated ship date then came and went with the item still not arrived.
When I pushed for a firm delivery date, the response was to offer me three completely different glasses as alternatives — none of which matched the style I'd ordered. No clear timeline, no accountability, just a copy-paste customer service runaround.
I've now had to request a full refund because there is still no confirmed delivery date. An order that should have been simple — non-prescription sunglasses, supposedly in stock — has dragged on for weeks with zero resolution.
SmartBuyGlasses, sort out your stock labelling. If an item isn't actually in your warehouse, don't list it as in stock. Basic stuff.EN0830982422G

Excellent service and amazing designs! Highly recommended.

Ndabenhle tshuma

Quick delivery. Nice looking glasses

Impressed a third time, thanks a lot

Apologies guys for not responding sooner. I haven’t been well however since purchasing the glasses I received lots of positive comments and have made them aware of your site for them to look at what’s available. Thank you.

Designer frames at affordable prices—I love SmartBuyGlasses UK! Although my very first order was cancelled, every order since has been seamless. Their customer service is incredibly responsive and solution-driven. The only downside is to my pocket, as my eyewear collection is growing rapidly!

I am changing this review because I keep being badgered by the company to do so. You could call it good customer service to follow up on an "unhappy customer" but I'm not particularly unhappy. Whilst I am happy with the vision in my glasses (it's not as good as my others and the lenses are slightly loose though - as I've discovered SINCE I wrote the review so I'm adding this in), I'm not 100% certain these frames are genuinely the brand. The logo is not clear. However, the company has repeatedly assured me that they are the genuine article. hard to prove either way so we can give them the benefit of the doubt. I'll make it three stars rather than two so hopefully they'll leave me alone.

Thanks very good

Tried three other retailers before i found SmartBuyGlassesTM for the Smith sunglasses I wanted. Fantastic service. Quick reply’s to emails and delivery.

Staff were polite, helpful, prompt and very professional.

Shocking company. Messed my order up twice. I returned the item and asked for a refund. They keep telling me someone will get to me within 24 hours then 12 hours. That was three days ago. No refund no confirmation of refund. Can't get through by phone. The number on the website doesn't work. The other phone number for customer service asks you to press option 1 or 2, it doesn't matter which you press it just keeps asking the same question. I want a refund within 24 hours or I am seeking legal action.