SmartBuyGlasses Reviews 

775
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, stylish frames, and very competitive prices compared to traditional local opticians. People also appreciate the remarkably smooth ordering process, highly accurate prescription lenses, and genuinely helpful customer support throughout their entire purchasing journey. Some reviewers were not happy with delivery delays and longer than expected waiting times for their packages to finally arrive. A few other people also felt that certain product details could be improved, mentioning minor drawbacks with accessories or occasional frustrating shipping complications with external courier services.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the quality and design... See more

Quality

Customers consistently note positive experiences with quality, highlighting durable frames and excellent... See more

Delivery service

Consumers find delivery_service to be positive and consistently report fast, reliable, and on-time shipments.... See more

Price

Clients share positive opinions on price, highlighting that the costs are very competitive and often the... See more

Order

Customers had positive experiences with order, highlighting a smooth and easy ordering process alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased 4sets of glasses including prescription and designer sunglasses. There were with issues with importing (from government side) but Smartbuyglasses team smoothened everything out. Ever... See more

Rated 5 out of 5 stars

I recently bought a pair of Porsche Design glasses from SmartBuyGlasses and I was genuinely impressed. The ordering process was smooth, the pricing was great and the product arrived exactly as describ... See more

Rated 5 out of 5 stars

I ordered a pair of sunglasses from SmartBuyGlasses while I was traveling in Dubai for New Year and initially requested delivery to my hotel. They informed me that the item needed to be ordered fr... See more

Rated 5 out of 5 stars

The sunglasses I ordered came just as I expected. Original product. The packaging is great. The only downside is the delay in delivery, but they have properly stated the reason. The price was the lowe... See more


Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Glasses Store
  6. Optician

Written by the company

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses United Arab Emirates

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(775)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

All went well. Ordered my Bolon sunglasses and fast delivery. Will order more soon. Thanks

1 June 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Sabrina,

Thank you for sharing your feedback with us.

I'm sorry to hear that you encountered difficulties when returning your order and that the case you received didn't meet your expectations.

This isn't the type of experience we want our customers to have, and our returns process is intended to be simple and hassle-free.

I'll review your case and follow up with you by email shortly to help resolve this matter.

Sincerely,

Samy

Rated 5 out of 5 stars

Highly recommended

Very nice product, I like the finishing of the frame and accessories.
I would recommend to include an additional frame pouch since the one received is too bulky to carry.

1 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look