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The service uses every dark pattern in the book to trick users out of as much money as possible, making it extremely hard to cancel the ticket, then downgrading your account instead of canceling so they can charge you again. Most shows and movies don't come with subtitles so if you're not a native German speaker, you're not missing much.
I've booked skyticket one week ago, and still my account did not get activated, and the payment for the first month is frozen on paypal.
There is no way of contacting the customer service as there is no hotline and no way of sending them a message...
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