SkyLux Travel Reviews 

28,267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,038 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and knowledgeable staff for their exceptional patience, clear explanations, and helpful guidance throughout the entire booking process. Many people also greatly appreciate finding highly competitive prices and wonderfully smooth itineraries that are carefully tailored to their personal travel needs and schedules. Some reviewers were not happy with the post-purchase support, particularly when attempting to handle complicated flight changes or flight modifications. A few consumers experienced unexpected difficulties when trying to resolve ticketing issues, secure requested accommodations, or reach management after booking.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the booking process. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful, professional, and... See more

Customer service

Customers report appreciation for the customer service team, noting that agents are patient, responsive, and... See more

Price

People report positive experiences with price, highlighting that agents are helpful in finding great rates... See more

Booking process

Reviewers mention positive feedback about booking_process, highlighting that agents are responsive, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The agent Summer was patient, responsible, flexible and very customer oriented. Thank you! I found the Skylux website/systems a bit clunky and unreliable - had to spend 2.5 hours to book the tickets a... See more

Company replied

Rated 5 out of 5 stars

My wife and I needed to use our airline credits that we acquired after a flight cancelation. We were under a time constraint to use the credits or have them expire. My Skylux travel agent, Idris, wor... See more

Company replied

Rated 5 out of 5 stars

Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more

Company replied

Rated 5 out of 5 stars

after the initial, issues of not getting timely response then things went very well. /Appreciated Bella looking into the variety of opitons i needed to consider and trying to tie my ticket in wiht my... See more

Company replied


Company details

  1. Flights Search Site
  2. Airline Ticket Agency
  3. Travel Agency

Written by the company

SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.

Brand you can trust, comfort you can afford

Written by the company

Save up to 50-70% on Business Class Flights
There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
The Advantage of Personal Travel Manager
One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
Complimentary Concierge Services
Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
Awarded for Excellence
SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(28,267)

3,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my first time using a…

This is my first time using a consolidator, and Roman has made the process easy, and understandable. I was concerned, but Trust Pilot has calmed my fears.
Roman was compassionate and understanding.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Roman will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your kind words about Amadeo! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!

Rated 5 out of 5 stars

Calvin was extremely efficient and…

Calvin was extremely efficient and professional. He is patient and helpful beyond my expectations.

2 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your kind words about Calvin! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!

Rated 5 out of 5 stars

Holmes is a great travel advisor

Holmes is a great travel advisor! He helped me from the beginning and until the end! Without his help, I am sure I would have paid extremely higher rates and I would have been lost without his advice. Thank you and I would love to work with him in the future!

29 July 2026
Unprompted review
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Holmes! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars

This agent is abreast of her job.

This agent is abreast of her job.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your kind words! We’re delighted to hear that you’re pleased with our agent’s professionalism and expertise. We truly appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Great communication

Great communication

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your kind words mean the world to us! At Skylux Travel, we strive to provide a seamless and luxurious travel experience, and we are delighted to hear that your journey with us was exceptional. We look forward to assisting you with your next first-class adventure!

Rated 5 out of 5 stars

Very good service

31 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!

Rated 4 out of 5 stars

KLAUS A

KLAUS A. is an excellent travel coordinator. He is knowledgeable with suggestions and very helpful.

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Klaus A ! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars

Randy is always on top of things and…

Randy is always on top of things and listens carefully before offering options.

2 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

What a pleasure to hear about your positive experience with Randy! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!

Rated 5 out of 5 stars

Hazel was very helpful throughout the…

Hazel was very helpful throughout the process

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for highlighting Hazel’s outstanding service! Our team is dedicated to creating smooth and luxurious travel experiences, and we are delighted that they delivered that for you. We look forward to planning your next getaway!

Rated 5 out of 5 stars

Sabrina is truly patient and very…

Sabrina is truly patient and very helpful. I appreciate her service a great deal.

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Sabrina ! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars

Harry is professional

Harry is professional, brilliant, and extremely thoughtful

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Harry will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars

easy process 👍

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!

Rated 5 out of 5 stars

Cameron was amazing

Cameron was amazing, again!

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Personalized service is at the heart of what we do, and we’re delighted that Cameron made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!

Rated 5 out of 5 stars

Patient and competent

Patient and competent

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!

Rated 5 out of 5 stars

Easy and efficient

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!

Rated 5 out of 5 stars

The travel agent

The travel agent, for the most part.

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!

Rated 5 out of 5 stars

Abigail was terrific

Abigail was terrific. Helped us get the best trip possible

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Abigail will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars

Surya was very helpful… he answered all…

Surya was very helpful… he answered all my questions. It was an easy process since helped me a lot.

2 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Surya ! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

Your words mean so much to us! Magnus takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

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