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Rated 5 out of 5 stars

Absolutely beautiful photograph. The image quality is incredible and it was packed perfectly for shipping. You can tell they really care about their work. I’m extremely happy with the purchase and the... See more

Rated 5 out of 5 stars

Stunning Hubble photos. I’m happy to have prints as the PR firm I worked for years ago facilitated a visit by NASA’s Hubble Space Telescope Team to a school in my state.

Rated 5 out of 5 stars

Stunning! I purchased 3 fine art prints and I couldn’t be happier. Tarantula nebula 16 x 32, Cassiopeia 16 x 20, & Mystic Mountains 16 x 20. Very nice high quality pieces and beautiful vibrant colors.... See more

Rated 5 out of 5 stars

Customer service is exceptional! Extremely willing to help you find and create exactly what you want. When we weren't sure of what type of paper to have it printed on they sent samples right away.... See more

Company replied

Company details

  1. Photo Printing Service
  2. Print Shop

Written by the company

Sky Image Lab brings the universe to your walls. For more than 25 years, we've specialized in museum-quality fine art prints sourced from the world's most prestigious astronomy archives — NASA, the Hubble Space Telescope, the James Webb Space Telescope, the Apollo missions, the European Southern Observatory, and Chandra. Every image is professionally remastered by our UC Berkeley-trained imaging specialist to bring out every detail exactly as it was meant to be seen. We go beyond simply reproducing the original — we optimize each image specifically for print, so colors, contrast, and depth all translate beautifully from screen to wall. We offer four print formats to suit any space and budget: metal prints, gallery-wrapped canvas, fine art paper, and premium luster prints. All are made to order, professionally packaged, and built to last for decades without fading. With over 280 images spanning nebulae, galaxies, deep space, and iconic moments from the Apollo era, there's something for every kind of space lover — whether you're shopping for yourself, decorating a living room, or looking for a gift that's genuinely out of this world. New images are added regularly as the latest missions make history. We've been trusted by customers in more than 100 countries for over two decades, and we stand behind every print we sell. The universe is waiting. Come explore it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stunning Hubble photos

Stunning Hubble photos. I’m happy to have prints as the PR firm I worked for years ago facilitated a visit by NASA’s Hubble Space Telescope Team to a school in my state.

25 March 2026
Rated 5 out of 5 stars

Stunning Quality and Excellent Packaging

Absolutely beautiful photograph. The image quality is incredible and it was packed perfectly for shipping. You can tell they really care about their work. I’m extremely happy with the purchase and the whole transaction was smooth from start to finish. I’ll definitely be buying more.

12 May 2026
Rated 3 out of 5 stars

2 months later and Im still waiting for…

There was an unfournate failure with a broken tracking link for the package, which resulted in the Pillars of Creation being shipped back and fourth across the atlantic. The issue is currently being resolved.

3 February 2026
Sky Image Lab logo

Reply from Sky Image Lab

Hello,
I’ve reviewed the shipment history in detail. The package arrived in Denmark on January 19 and PostNord issued multiple notifications requesting VAT/import payment. When no payment was made, the shipment was returned.

It is currently in transit back to the United States.

We absolutely want you to receive your print, and I’ve just reached out directly to coordinate the best next step — whether that’s reshipping or arranging a refund.

We stand behind every order and will resolve this with you.
Jamie

Rated 5 out of 5 stars

Gorgeous Crab Nebula!

Just got my photo of the Crab Nebula and its so beautiful! The colors are just stunning and very vibrant! It took a couple of weeks to arrive but very happy. It was properly packaged and looks amazing! Good price too!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Perspective While at Work

I hung up my pale blue dot poster in my office so that I can look at it and read the words of Carl Sagan to put my mind in perspective as I begin my day. My coworkers like to come in and read it too! I love it so much. Shipping was faster than expected. Very happy.

3 January 2026
Rated 1 out of 5 stars

Poor Customer Service

I needed to exchange the photo I bought from this company and have been trying for 20 days to get a response. I’ve sent numerous messages requesting a return authorization per their website directions. I’ve also called them but no one picks up. I leave messages but no one responds. This is the worst customer service I’ve experienced in a long time. Very disappointing and frustrating.

20 December 2025
Rated 5 out of 5 stars

Mistakes Happen...

Still waiting for a refund to be applied due to an inability for you to properly manage your website.

Update: Refund was received as promised and received good communication around the mistakes made around showing something was available when it was not.

8 November 2025
Sky Image Lab logo

Reply from Sky Image Lab

Hi Erik
Thank you for your feedback, and I’m really sorry for the frustration.

I just checked your order, and your refund was fully processed four days ago on our side. Depending on your bank or card issuer, it can take a few business days for the credit to appear on your statement.

If you still don’t see it by the end of this week, please reach out and we’ll provide the ARN so your bank can locate it immediately. We’re here to help and want to make this right for you.

Jamie

Rated 1 out of 5 stars

Sky Image Lab Provides Bad Products/Service

Sky Image Lab provided a close up view, not the full photo that I ordered. The print is blurry and unclear. I sent a communication to them about this, and they did not respond. I would highly recommend not using their service to order Webb photos.

6 September 2025
Sky Image Lab logo

Reply from Sky Image Lab

Hi Gregory,
I’m sorry to hear about your experience — that’s not what we want for our customers. We couldn’t find any record of prior correspondence, so please reach out directly at support@skyimagelab.com and we’ll be glad to make this right.

Jamie

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