I signed up for a 2 year subscription contract for broadband and media (no cinema, no sports) which was a big mistake, everything works well but mid-contract the price increased from £79 to £110 a 4... See more
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Title: Ongoing billing after cancellation and months of chasing I cancelled my Sky TV package on 9 November 2025 and was told during the call that there was a system issue, but... See more
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I have been trying to return an unused and unwanted puck for use with Sky Streaming for about a week. You get passed around the houses from one agent to another and nothing gets resolved. I thought Vi... See more
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Sky agent has just laughed at my issue after being passed on to 4different agents regarding credit reference reporting being incorrect and my life being on hold. This is no laughing matter!!! When is... See more
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
United Kingdom
- www.sky.com
2.6
Poor
27K reviews
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This is complaint about your van driver…
This is complaint about your van driver advertising sky reg no. LG25UXC . He is a mad , depressed driver i think how rush driving he is doing on A4 langley road and after choosing wrong lane he wants to overtake me in single lane although showing me middle finger when i saw him. I hope you would take some action on this rude guy shit man it is
24 April 2026
Unprompted review
Reply from Sky
Hi, Thank you for taking the time to share this. I’m really sorry to hear about the experience you’ve described — that’s not the behaviour we expect from anyone representing Sky, and I completely understand how upsetting that must have been on the road.
To look into this properly, we’ll need a bit more information from you directly. If you can reach out to our teams, we can take the details and make sure this is passed to the right place for review.
You can reach our teams here:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Heather
Very helpful
Very helpful. Lovely explained everything carefully. A credit to your company
24 April 2026
Unprompted review
Stevie brilliant help and professional…
Stevie brilliant help and professional service.
24 April 2026
Unprompted review
Matt was very helpful and explained…
Matt was very helpful and explained everything in simplistic terms that a 56 year old hard of hearing technophobe could understand and follow.
24 April 2026
Unprompted review
Darren was very helpful and friendly.
Darren was very helpful and friendly.
24 April 2026
Unprompted review
Shambolic experience with Sky Broadband
Sky wrote to me about an inflationary price increase. I called them to say I was not happy with this and they promised to apply a monthly credit to my account. Because of a problem with the system, the agent said they would deal with that system issue first and apply the credit with no further action from me. The call lasted around 20 minutes. Nothing had changed a month later so I called again and, after around 27 minutes speaking with them, they said they would raise it as a complaint. I received an email that day at 11.31 to say the complaint had been raised and (also at 11:31, I received an email to say the complaint was closed). I thought this was a system issue so gave them more time. I then called back after around 11 days and after 3 different calls, they apologised and said they would apply the previous credit agreed but I would need to enter into a new contract. Complete farce.
24 April 2026
Unprompted review
Reply from Sky
Hey David, thank you for taking the time to share your experience — I’m really sorry for the frustration and inconvenience this situation has caused.
We understand how concerning it is to be told that a credit will be applied, only to find that nothing has changed despite multiple follow‑up calls. Spending a significant amount of time contacting us, receiving conflicting information, and then seeing a complaint raised and closed at the same time is understandably upsetting and not the level of service we aim to provide.
I’m also sorry for the confusion around the complaint handling and the expectation that you would need to enter into a new contract in order to have the previously agreed credit applied. That clearly wasn’t explained well and has added to an already frustrating experience.
Your feedback is extremely important, and we’ll ensure it’s shared with the relevant teams — particularly around follow‑through on agreed actions and clearer communication when resolving price increase concerns and complaints.
We would like the opportunity to review this properly and see whether the agreed credit and complaint handling can be addressed fairly. If you’re willing, please contact us through our official Sky Help channels and reference this review, so one of our advisers can look into this in detail for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks for taking the time to share your thoughts — we’re here whenever you need us. Thanks, Allan.
Poor Customer Service
I am moving to sky and went through their customer service, they were very unhelpful and rude. Kept trying to upsell me when I just wanted a simple package.
24 April 2026
Unprompted review
Reply from Sky
Hey Tom, thank you for sharing your experience, and I’m really sorry to hear that your initial contact with us was disappointing.
We understand that when you’re setting up a new service, you want clear, helpful advice — not pressure. It’s concerning to hear that you felt the conversation was unhelpful or rude, and that upselling took priority over listening to what you actually needed. That’s not the experience we want to provide, and we apologise for how this interaction made you feel.
Your feedback is important, and we’ll make sure it’s shared with the relevant teams so we can reinforce the importance of respectful, straightforward service — especially for customers who are just looking for a simple package.
If you’re still considering joining us, we’d really appreciate the opportunity to help you properly and discuss options based solely on what suits you. Please feel free to contact us again via our official Sky Help channels, referencing this review, and we’ll do our best to make things right.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks for taking the time to share your thoughts — we’re here whenever you need us. Thanks, Allan.
Broadband installation
Fahim done a very professional job. Was extremely polite and done my installation very well. 100% happy with the service and happily recommend to anyone.
24 April 2026
Unprompted review
Sky protect and loss of no claims bonus
After over two year with sky home insurance I wanted to switch to another company. I asked for my proof of no claims bonus. They said they do not operate like that so cannot provide it. I had built up over ten years with other providers and should have had 12 by the time I left sky. Now I have none because no claims bonus expire after 2 years so I cant even use the 10 never mind the 12. Complaints process is a joke and a box ticking exercise. They are not interested in the customers concerns. The deal they offer may be cheaper in the short term but think about the long term and loosing your no claims. I recommend you avoid them.
21 April 2026
Unprompted review
Reply from Sky
Hi Andrew,
Thank you for your feedback. I’m sorry to hear that you’re unhappy with the service you’ve received.
I understand your concerns regarding No Claims Discount. Home insurance does not operate in the same way as motor insurance, and there isn’t a standardised or transferable “no claims bonus” that providers issue or carry over between insurers.
When arranging home insurance, customers are typically asked about their claims history, and in some cases how long they have been claims-free. This information is provided at the point of quote and used by insurers to assess the risk and any applicable pricing. It is not usually supported by a formal No Claims Discount document, and we did not request or hold evidence of this when your policy was taken out.
You can still declare how many years you have been claims-free when obtaining quotes. For example, if you have been claims-free for 12 years, you can input this accordingly, as this has not been lost.
Insurers will assess this information using a combination of what is declared and checks against industry data where required. In some cases, they may ask follow-up questions, but this would generally relate to claims history rather than requesting proof of a set number of years.
While we are unable to provide proof of No Claims Discount, we are happy to provide confirmation of your policy history with us, including that you held cover for the past two years and that no claims were made during this time, should your new insurer require this.
We do take all feedback on board and are sorry that your experience has led to dissatisfaction on this occasion.
Kind regards,
Jamie
We had our upgrade to full fibre today!
We had our upgrade to full fibre today, installed by the wonderful Mark! What a lovely man, very polite, kind and considerate. Excellent health and safety, tidied up after the install and took me through all the great new benefits of Full fibre!
Very happy indeed, thank you Mark and Sky, now have super fast broadband so my gaming son os incredibly happy too!
Great customer service indeed.
24 April 2026
Unprompted review
Promotional Harrasment
As a customer, I've been getting a lot of promotional calls and texts from Sky Mobile. I'm not interested, so I blocked the number. Unfortunately, their setup still allows voicemail to connect, so I've been getting two or three silent voicemails per day. Just called Sky to complain and withdraw my consent to all contact or promotional calls from them, and the call centre lady says at the end, "Ok, that's all set up for you, after this call ends, we'll send you a short survey..." Unbelievable.
24 April 2026
Unprompted review
Reply from Sky
Hey Paul, thank you for taking the time to share your experience — I’m really sorry for the frustration this has caused.
We understand how disruptive repeated calls, texts, and silent voicemails can be, especially when you’ve clearly asked for promotional contact to stop. That’s certainly not the experience we want any of our customers to have, and we apologise that your preferences weren’t fully respected sooner.
I appreciate you also highlighting the survey comment at the end of your call. I can completely understand how that felt given the context, and your feedback on this is absolutely valid. We’ll ensure it’s shared with the relevant teams so we can learn from it and improve how we communicate at moments like this.
We’d really like to look into your account to make sure all marketing and survey communications have been fully removed and that the voicemail issue is addressed properly. If you’re happy to do so, please get in touch via our official Sky Help channels, referencing this review, and one of the team will be glad to help.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks for taking the time to share your thoughts — we’re here whenever you need us. Thanks, Allan.
I spoke to Haider in Oldham
I spoke to Haider in Oldham. He helped me rearrange my SIM plans and got me a tablet. I have been coming here for years to upgrade and getting news devices.
24 April 2026
Unprompted review
Broadband ok staff and processes terrible
Broadband ok, staff absolutely uselsss. Are you training your staff in a dark well in India? Absolutely useless.
Set up an account had it for 9 months and they can’t merch my account from 4 years ago with my email meaning no access to VIP or billing services.
Virgin broadband is terrible, sky are terrible. You have become third world companies to save a few quid. Will be cancelling in 2 months. Useless.
24 April 2026
Unprompted review
Reply from Sky
Hey Chris, thank you for sharing your feedback — I’m sorry to read how disappointing this experience has been for you.
While I’m glad to hear the broadband itself has been working well, it’s clear that the account and support issues you’ve described have caused significant frustration, and that’s something we take seriously. Not being able to access billing services or benefits due to account linking issues is understandably upsetting, especially after such a long period of time.
We want all customers to feel supported and confident that issues will be handled clearly and efficiently. I’m also really sorry that your interactions with our teams have left you feeling let down — that’s certainly not the standard we aim to deliver, and your comments will be shared with the appropriate teams for review.
We would genuinely like the chance to look into the account-matching issue you’ve mentioned and see whether it can be resolved properly before you make a final decision. If you’re willing, please contact us through our official Sky Help channels and reference this review, so one of our advisers can take a closer look and try to help put things right.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks for taking the time to share your thoughts — we’re here whenever you need us. Thanks, Allan.
Happy with the service delivered by Alex
Happy with the service delivered by Alex he has made me very happy as a sky customer, and his service is exceptional. I hope his manager sees this. Was with EE for 30 years and never had service like this I am beyond happy with sky and Alex. He is like a teacher with lots of patience, helping me with my purchase and getting me set up and explaining in detail in a way I can understand
24 April 2026
Unprompted review
I would highly recommend the sky store…
I would highly recommend the sky store for really good customer service as Louise has been very helpful & kind to me from I signed up to a new sky order always friendly goes above & beyond
24 April 2026
Unprompted review
Very helpful and great customer service.
24 April 2026
Unprompted review
Broadband issues and engineer visits
For the past 2 weeks my broadband service has been dire - down to 3mbs at one point. In addition, the service keeps cutting out. As things like Netflix use broadband, I can not use it.
I logged a call for an engineer to fix this. The call showed on the MyOrders page. However, instead of booking an engineer, Sky just closed the call and marked it complete. I phoned again and asked for an engineer so another booking was made. I also lodged a complaint about the service as Sky had sent me an email telling me that the service fell below the guaranteed minimum and that I would be entitled to compensation and required a complaint number.
On Tuesday, an engineer did turn up and after checking a few things, determined that the landline phone connection was interfering with the broadband line and that an Outreach engineer was needed to fix that. So, he book an engineer for yesterday morning (8am-1pm time slot). Whilst doing his checks, he rang a test number from my phone. The charge for that has appeared on my bill - I don't see why I should pay for an engineer's test calls. Yesterday, no engineer had shown up by 1pm, so I phoned again. I was told that Sky were sorry for this and that an engineer would be here by end of the day (5pm). No engineer turned up - so, an entire day wasted. I phoned again, and again Sky were "sorry" for this. I explained about the phone charge and was assured that it would be reversed and that I would be given a credit for the engineer not turning up - both would appear on my May bill overnight. No entries appear on my May bill as of today. Additionally, whilst speaking to them, I received an email from them telling me that my complaint had been closed because, apparently, "that is how our system works" and that despite me saying that the complaint was not closed, they refused to reopen it.
I have spoken to several people at their call centre and it is difficult to get a simple answer from them - their accents are so thick it is hard to understand what they are saying.
The one consistent thing throughout is that EVERY time I speak to their call centre or to their engineer, they end the conversation with "We notice that you do not have Sky Sports, would you like me to add it for you?". No, I wouldn't.
I have had to book yet another engineer. I am assured that it will be treated "urgently" - but, that apparently means "48 to 72 hours", maybe.
How the heck do we get Sky to actually fix problems and apply credits to my bill? And how do I get compensation for poor broadband service if they close the complaint?
ps - I don't use Facebook or Instagram so telling to contact them through either of those is pointless
23 April 2026
Unprompted review
Reply from Sky
Hi there,
Thanks for taking the time to share your experience. I'm really sorry to read about the ongoing issues. Unreliable broadband, missed engineer appointments, unexpected charges and difficulty keeping a complaint open is understandably very frustrating, especially when it’s affecting how you use your services day‑to‑day. This isn’t the level of service or communication we want for any customer. Please get in touch with us directly so we can look into this further, without redirecting you to social media channels. We’ll do our best to help.
You can get in touch with us:
🖥️ Online: https://www.sky.com/help
📲 or the My Sky App
Thanks again for taking the time to share your thoughts.
Thanks, Gillian
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