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Sky - Frenchgate Shopping Centre, Doncaster Reviews 

15
•
TrustScore 4 out of 5

4.1

Telecommunications Service Provider
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Upper North Mall Gallery, Frenchgate Shopping Centre, St Sepulchre Gate, DN1 1SW Doncaster, GB

•
01302 949472

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See what reviewers are saying

Rated 5 out of 5 stars

Rob in the sky in Doncaster was excellent.Gave information explained everything .Polite friendly and professional.Would come back if I needed advice

Rated 5 out of 5 stars

Owen was really helpful & professional when dealing with my query. He helped me understand what I needed to know & was very knowledgeable.

Rated 1 out of 5 stars

Would give zero stars if i could one of the worst shopping centres in the uk the staff are rude and bully vulrable people on there own when a group of teenagers pick of them they ask for help then the... See more

Company replied

Rated 1 out of 5 stars

They prey on vunerable people to line there own pockets with commision for each sale they get

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Upper North Mall Gallery, Frenchgate Shopping Centre, St Sepulchre Gate, DN1 1SW, Doncaster, United Kingdom

  • 01302 949472

4.1

Great

TrustScore 4 out of 5

15 reviews

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4.1

All reviews

(15)

10,310 reviews in the last 12 months

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Rated 1 out of 5 stars

Would give zero stars if i could one of…

Would give zero stars if i could one of the worst shopping centres in the uk the staff are rude and bully vulrable people on there own when a group of teenagers pick of them they ask for help then the silly secruity men that work there follow you around being abusive towards you and laugh with members of the public smirking bunch of liars and weirdos dont go there unless you want to be abused by a gang of bullies

21 July 2026
Unprompted review
Sky - Frenchgate Shopping Centre, Doncaster logo

Reply from Sky - Frenchgate Shopping Centre, Doncaster

Hi Sara,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you felt unsafe and unsupported during your visit.

We take reports of unacceptable behaviour, whether from other visitors or staff, very seriously. It's particularly concerning to hear that you felt vulnerable, believed your requests for assistance were not handled appropriately, and were left feeling uncomfortable as a result of your interactions on site.

We understand how upsetting this experience appears to have been and appreciate you bringing these concerns to our attention. We'd like the opportunity to investigate what happened in more detail, including the concerns you've raised regarding security staff and the response you received when seeking help.

Please contact our team through one of the channels below, quoting your Trustpilot review and providing any additional details you feel may assist our investigation:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en

We would welcome the opportunity to review your concerns further. Thanks, Alison

Rated 1 out of 5 stars

They prey on vunerable people to line…

They prey on vunerable people to line there own pockets with commision for each sale they get

19 June 2026
Unprompted review
Sky - Frenchgate Shopping Centre, Doncaster logo

Reply from Sky - Frenchgate Shopping Centre, Doncaster

Hi there,
I’m really sorry to read how you feel about your experience. I take feedback like this very seriously, and I’m concerned to hear that you’ve been left with this impression.
No customer should ever feel taken advantage of or unsupported, and I can understand how strongly you feel based on what you’ve said. It’s important to me that every interaction is transparent, respectful, and focused on doing what’s right for the customer.
I’d genuinely appreciate the chance to look into this further and better understand what’s led to this situation. Your feedback is important and can help highlight where things need to improve.
If you’re open to it, please feel free to reach out using the links below and I’ll make sure this is picked up.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks,
Jennifer.

Rated 5 out of 5 stars

After years of staying with the same…

After years of staying with the same provider we made the decision to try a new provider and deal after our contract ended.
On visiting Sky -French gate shopping centre,Doncaster,Marsha supported us in finding exactly what we want. We are now looking forward to faster broadband and a great tv package. She was extremely helpful, informative and patient throughout our decision to go with Sky .
Thank you for your help Marsha ! 👍

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Alex at Doncaster frenchgate

Alex at Doncaster frenchgate. Was very welcoming, kept my daughter entertained during the process. Sign up was speedy and no hassle. Really appreciate Alex's hospitality

21 March 2026
Unprompted review

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