Skullcandy (US) Reviews 

I asked if they could sell me a spare part, unfortunately they couldnt but gave me an offer in which they didnt have to at all. Very great customer service, love these people.

The representative was really nice and understanding, she helped me a lot with the problem I had and helped me resolve it

Fast response to my issue. Professional and knowledgeable. Highly recommended

Got a quick response (2 days) that worked!

Excellent customer service experience. I am happy to be a part the skullcandy family.

Skullcandy cares about there customers

My Skullcandy Jib True earbuds have been one of the best products I've ever owned. 9 years ago my musician girlfriend and myself lost everything in a fire. We have been fortunate enough to have rebuilt our lives. Only relevant to say nothing I own is older than 9 years, so technically my oldest possession. The battery still works great!! When I realized how long I've been using them I had to say something.

Jerwin was great thank you for the update

My package got lost and they gave me a discount code to reorder completely free and communicated well

I ordered a pair of skullcandy headphones but usps returned them to the sender. I reached out to them and i took them a little bit to respond but after that they instantly issued a full refund and were very polite and helpful. Later i got a pair of headphones at a store locally and they are great. The sound on them is amazing and the battery lasts forever.

We still haven’t got our package yet. It’s been weeks and we don’t have any further information about where our package is. The order number is 502337751

They have amazing earbuds and if you age a problem they help you solve it. The staff is incredibly helpful and nice and helps you with any problems you have. I would recommend to everyone

If you are considering to buy any Skullcandy products and you live in Canada, don't EVER repeat the mistake I did, which was buy them directly from their website, it's worth it buying it from Amazon, or in-person stores such as Walmart or BestBuy.

Ordered the "Crusher ANC 2" on Thursday 10, and I was supposed to get them Monday 14, and the carrier was Canada Post, but this carrier company said that they couldn't find my address, yesterday, Thursday 17, I got the message of "Return to Sender", and today, Friday 18, they were shipped back to the Sender, so I had to call to Skullcandy, in which they gave me the option to either get my headphones to my address (which will take 2 weeks and I will probably have an extended delay on top of the 2 weeks or I will have the same issue), or get the full refund.

They also said that I wasn't the only one who got the same issue with Canada Post.
How are you going to trust this company if they ship their products to Canada with the worst carrier company? They don't have another trustworthy companies where the customers can choose from.

Take note that I'm not against ANY of Skullcandy's products, I loved every Skullcandy's I owned, I'm against the carrier they used.

Replied quick, offered a very good service many other companies don't provide, and helped with the problem very swiftly.

Problems setting up an account to order.

Charged extra for shipping "insurance" I didn't want. And a super lame hook to get me to use Shop just to track the progress.

Then shipping was very slow. A few days after order, it was "shipped", which just means a label was created. Then nothing shipped for days after that. Right now I am sitting at 6 days out and the product hasn't left their warehouse.

I got on the website for a sale they were having and found something I needed. Didn’t really want to spend that much but, with the promo code…. Well, the promo code didn’t work. So I asked about it letting them know I was upset because I thought I was going to get a deal on something I wanted and needed. I wound up buying them on accident just to see if the promo code would work and couldn’t cancel it. I was thinking o’well when I got an email saying they would make sure I got my discount if I wanted to purchase them. I didn’t think they would reply seeing how I hadn’t bought anything yet just voicing my concern. They sure surprised me. Thank you Skullcandy!!!

Excellent products for years on end! Sensory bass is amazing! Also customer service rocks!!!

Terrible customer service!

They messed up the address on my order which meant I wouldn't get the headphones in time, to give it as a birthday gift. The rep, Rhyan B, was not helpful at all.

They just gave me a code that wouldn't work with any sales and would not work with the code that I already had. They also chose not to mention that when offering me the code and waited for me to ask what the limitations of the code were, which seems extremely sleazy. That would mean I'd to pay way more if I was to get any use out of it. The rep was also very frank about it costing me more and didn't not care if it did.

Don't get me wrong, I'm ok with not getting a discount code, I just wanted the headphones to get to me on time. But for the inconvenience this has caused they would not even expedite ship it.

I'll never buy from them again.

UPDATE: I reached out to customer service like they asked and, weeks later, I have still not received a reply. Their customer service replies here are just for show which is pretty scummy, in my opinion.

Raffy S and Hanna R gave me amazing customer service when I had an issue. I love the quality of the headphones- thank you guys! The pink color of it is so perfect too 🥰