Skoup Reviews 

1,364
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing structure and consistently mention that the staff members are extremely polite, friendly, and efficient. Many people also highlight that the online booking platform is completely straightforward, transparent, and wonderfully hassle-free from start to finish. However, some customers also noted frustrating issues with unexpected scheduling errors, sudden cancellations, and completely missed collections. A few reviewers experienced significant delays when workers failed to show up at the scheduled time or communicate properly regarding the removal. Consumers explained that these occasional communication breakdowns and unreliability caused considerable inconvenience and disruptions to their daily plans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite staff, efficient waste removal, and... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, polite, and helpful attitude... See more

Price

Customers had positive experiences with price, consistently highlighting unbeatable and affordable rates for... See more

Booking process

Users describe ambiguous interactions with booking_process, reflecting deeply divided opinions. On one hand,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied greatly between users. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

It's all so friendly, flexible, quick and easy. This is my second experience (emptying a property a couple of years ago and now lots of bagged construction waste) and I expect to be booking again in... See more

Rated 5 out of 5 stars

Lucy was amazing absolutely made my morning; great chat and and great energy in passing instructions on for my collection and a general chitchat. The collection was straight forward and my collector... See more

Company replied

Rated 5 out of 5 stars

Used a couple of times now, each time is quick, quiet, and full of quality. They do exactly what they say, they remove the waste. Thats it. No unnecessary chatter. No awkward conversation, sometim... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,364)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very unreliable company

If there was zero stars I would give this company that. I have use this company a handful of times primarily due to the price but unfortunately the price greatly reflects the unreliability of this company. I have been told excuses why they haven't turned up such as the vehicle couldn't fit down the road, a technical glitch on my order or even more simple such as we can't give you a reason why they didn't turn up but they just didn't turn up. I'm amazed in this day and age that companies are even allowed to operate like this when they repeatedly are more than happy to take your money, not turn up & not provide a service.

I can't understand if something unexpected happens in which case with any regular company you would receive a phone call or email informing you of the delay but with this company unfortunately the unreliability is just on a repeated loop of persistently not showing up for bookings. If you don't chase after your missed booking they wouldn't bother to contact you and you would just lose your money so beware. If you expect your booking to be completed on the day you actually book it for I wouldn't hold your breath.

6 January 2026
Unprompted review
Rated 3 out of 5 stars

I would be careful with this Service

I would be careful with this Service. Started off okay but then it started to get a bit sloppy drivers would not knock the door and ask where the rubbish was. In fact I had one driver collect somebody else’s rubbish last time never got my money back for that.
This time around again they didn’t lock the door assumed where the rubbish was and didn’t collect the other half of it where if they knocked the door they would’ve known where it was just be careful with this Service that’s all

29 December 2025
Unprompted review
Rated 5 out of 5 stars

This should be the Next great company in the UK

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understands the public’s needs and I actually hope!!! They become ever so successful. Thank you so much Skoup.

Just to let people know this is genuine. Use them they are outstanding.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The two people who came out were extremely friendly and helpful. I have been given back 70% of my garage. Would definitely use this van collection again

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Used skoup twice now

Used skoup twice now, and have to say me and my wife are really impressed. The prices are great and it's easy to use, thank you Ian for making it easy and smooth as possible. Ian had a hard time getting here but he made sure to call and stay on the phone until he saw me, thank you again Ian!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Second time same high standard

Second time same high standard

Luke and Paul did a standard excellent job again, and even kindly got part of my fee refunded as I had overestimated the size of the collection. This was my second time using Skoup in 3 months and at short notice. Both really pleasant and really quick to load up my rubbish in Solihull.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service after I'd filled in my order wrong. On correction the window of anytime between 7am to 7pm collection was narrowed to 12-7pm by customer service...but they came at 8 20am!
They returned at 1pm and were incredibly fast collecting the 20 (recycling) bags on my stairs. A day after my booking! Using them again for some more waste. Greatest thing...no jargon when booking, all very clear.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Easy Rubbish Removal

After a major clear out, I had a quantity of rubbish bags to dispose of. I booked the service online which was straightforward and hassle-free. The driver was pleasant and polite. He called to let me know he was on his way, and collected all the bags. The whole process was smooth and efficient from start to finish. I would definitely use Skoup again for a simple and speedy waste disposal service.

3 October 2025
Unprompted review

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