ŠKODA Reviews 5

I have experienced appalling customer service and I am ensuring I express my significant concerns for how Skoda treats its customers across any avenues I can find.

My car had a fault (back door panel misalignment) which was picked up after around 7 months. I contacted the Skoda dealership and booked in. I had to wait 2 months for an appointment and the day before they cancelled stating after 6 months it's not covered, despite it being a very obvious fault at manufacturing level. My vehicle is open to any kind of inspection and scrutiny and it can be clearly seen this vehicle has not been in an accident or any possible way I caused this.

Around 5 months after, the problem increased and my personal circumstances had improved meaning I had time to try and deal with this issue again. A different Skoda dealership were willing to inspect after I took the issue to customer service. They ultimately stated it was a misalignment but due to time passed they can't determine cause. I went back to Skoda customer service and after a promising call suggesting they would consider finding a resolution, they emailed me the day after stating they won't be helping further.

it is beyond reasonable expectations that we must ensure all panels and trim are correctly fitted and connected to the car upon receipt.

This has passed through multiple pairs of hands to get to us, and inspection stages - if it hasn't it calls into question the entire Skoda quality assurance system. End of line inspection, final shipment inspection, receipt at port, after port, at garage, and finally us.

We aren't qualified to detect such a defect. We should be looking for superficial defects only at this stage, not structural defects. My car has now lost value on an issue that was clearly there at manufacture, yet any costs to fix this issue will be incurred by myself. Given the length of time passed since purchase, I did expect to have to absorb some of these costs, however I truly hoped and believed that given my shown loyalty to Skoda, my personal circumstances, and the clear fact this issue was a misalignment at build level, that Skoda would help in this situation. Clearly, Skoda do not value customers, loyalty, or build and inspection quality.

I will no longer be using Skoda, nor will 5 other members of my family who also have a Skoda. I hope this is a warning to others that they do not accept fault.

I will be going to social media with this. It's disgusting that as I customer of 10+ years I am treated with such contempt. I will ensure that none of my family (of which 4 people have been regular Skoda customers) never purchase a vehicle from yourselves again. I of course would never purchase a Skoda again since they cant even put together a car properly.

I want my complaint raised higher in light of the above concerns and if there is a refusal to do something then that will be further grounds for me to publicly share my concerns for how Skoda will treat their customers.

I also find it contemptuous to respond by email despite stating there would be a phone call to explore this issue further, by means if ignoring me and treating my issue with low regard.

Laura Heaven

Their cars are reliable and spacious with a smooth drive, though they don't have the same flashy style as some other brands.

Bought a new Kodiaq 12 months ago. Overnight a lot of the functionality has disappeared. It seems they want to charge a ridiculous sum of money to continue providing these services such as traffic warnings. I bought a car, not a bloody computer. It is a reasonable customer expectation that a car costing €50,000+ will function as sold for the lifetime of the car. Outrageously poor customer experience. I’ll never buy another Skoda or VW car. This was my 9th!

Stop cheating your customers do a holistic business