SK:N Reviews 

9,803
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 800 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share how helpful and knowledgeable the staff are, with many feeling completely at ease and comfortable throughout their procedures. Reviewers generally report great outcomes from treatments, noting significant improvements in skin appearance and receiving excellent after-care support. Conversely, a small portion of people felt issues arose, such as receiving advice that conflicted across different consultants or encountering misleading treatment information. Some reviewers expressed dissatisfaction regarding specific practitioners, mentioning instances of rushed treatments or difficulties with communication and professional interactions. Additionally, there were reports from customers who felt they were treated poorly or felt dissatisfied during certain procedures with inadequate attention to detail or follow-up care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, welcoming, and highly... See more

Service

People report positive experiences with service, often highlighting the friendly staff, efficient procedures,... See more

User experience

Consumers find user experience to be positive, highlighting professional and friendly staff who make them... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are often very supportive, welcoming,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with skincare items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Skn Clinic Clapham enough- Jodat has been amazing and completely overhauled my skin! I’ve gone from never leaving the house without makeup to being able to go to work completely fresh f... See more

Company replied

Rated 5 out of 5 stars

The SKN clinic in Chester has been great. My most recent sessions were on my thighs. Before having the laser, the hair was really thick and shaving would cause iritation. After 8 sessions my usual... See more

Company replied

Rated 5 out of 5 stars

I have been going to SKN Harley street for tattoo removal I’ve seen Rowena 6 times and the progress of my tattoo removal is amazing it’s so close to being gone. Rowena has been so friendly alway nice... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(9,803)

809 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katrina & Dalia

Katrina & Dalia were very welcoming and made me feel comfortable from the beginning. They both talked me through everything and my questions were answered thoroughly.

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Experience was amazing

My experience here at skin was great as i got to know more about my skin improvements and what to do to make it better. Paige was amazing she did great she explained everything very well. Would recommend to my friends for sure. I found alot about my skin which i wanted to know for so long . She was great

11 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Dr Ramadan was amazing and very kind

Dr Ramadan was amazing and very kind. I was treated straight away and he has left me feeling confident going forward. The staff are wonderful. It’s worth going private

11 July 2026
Unprompted review
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Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

My appointment was with Katrina

My appointment was with Katrina. She was professional, as always, and carried out the treatment in a very organised and thorough manner. Her attention to detail and calm approach made me feel comfortable throughout the appointment, and I left feeling very satisfied with the treatment. I would highly recommend her.

10 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Skin Clinic - Liverpool

This was my first appointment with Skin Clinics in Liverpool.
Victoria (RN) explained in detail the service and what it will entail. Staff was welcoming and confident with their practice.
Can’t wait to start my sessions!

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, great service, had laser treatment several times before and have had no issues

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

First visit

First visit, received a lovely welcome from Katrina, friendly and informative, putting us at ease instantly. Concerned for our wellbeing, during a heatwave, she moved us to a cooler area of the clinic. Dalia has provided a treatment plan providing optimisim for the future. Both Katrina and Dalia very professional and reassuring.

27 June 2026
Unprompted review
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Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always, staff are always friendly and I would highly recommend skin to anyone it will change your lives. X

11 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I had a consultation and treatment…

I had a consultation and treatment today with Katerina. She was professional and knowledgeable and I am happy with the treatment that was recommended. Whilst Katerina recommended some skin care products to compliment the procedure, there was no pressure to purchase anything, which I was worried about before my consultation. I would recommend this clinic.

10 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

During my appointment at Chester for…

During my appointment at Chester for laser treatment, Dalia made me feel at ease, was very knowledgeable and caring. I particularly liked her checking how I was feeling during treatment, and ensuring that I had medication if needed. The whole experience was enjoyable! Thank you.

26 June 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Always an amazing experience at SK:N…

Always an amazing experience at SK:N Nottingham!
Dr Tracy Xu and Nina are just the most lovely, calm and professional people! You are so looked after from start to finish with Nina. And Dr Tracy does such a fantastic job, questions and concerns are always answered by both!

I have had CO2 Laser and fillers over the last few months! I am really happy with the services iv received!

If you want a personable and professional team then look no further than SK:N Nottingham!

Thank you to all!

10 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

I would give them a higher rating if I…

I would give them a higher rating if I could, I came into sk:n for hair laser removal so glad I did - it’s been life changing. Can’t thank Katrina and Anna enough. I have and will be recommending everyone to sk:n Chester, they’re amazing!!

10 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us

Rated 5 out of 5 stars

Meg is a very brilliant skin clinician.

Meg is a very brilliant skin clinician.
She is polite, professional and knowledgable.
I have been with skn since 2008 and I highly recommend this clinic.

9 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

They were really helpful

They were really helpful. Explained all the procedures in such simple terms. It was an interesting consultation experience. I’d be going back for my treatments soon.

9 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Jodat is super caring and skilled

Jodat is super caring and skilled. I’ve done Microneedling with her and I always feel like I’m in good hands. She explains things clearly and helps me understand what the treatment does and how to take care of my skin

9 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

I am a return patient of the clinic

I am a return patient of the clinic, most recently Dr Zeina at the Milton Keynes clinic removed my facial pigmented seborhheic keratosis under local anaesthetic. He is very thorough, professional and caring in his approach The whole consultation and procedure was a smooth and painless experience. All the support staff were very pleasant and professional also. It's good to feel that you are in safe hands witn health-related matters...5 stars, they deserve them!

9 June 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Removal Keratosis from scalp

Excellent service and everything fully explained. Process was quick and painless. Highly recommend

8 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still having my sessions but already very happy with results. I can already tell a significant difference. Can't recommend enough

23 June 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 1 out of 5 stars

Give it a pass

My experience at the Melksham sk:n clinic was extremely disappointing from start to finish.

I booked a consultation after my GP confirmed I was suitable for treatment and recommended sk:n as a reputable clinic. Before anyone even asked what I was coming in for or listened to my concerns, the priority seemed to be taking payment. I was required to pay the £50 consultation fee immediately, and when I attended my appointment, I wasn't allowed to leave until the 'practitioner' double and triple checked that I had paid (even though I wasn't allowed to make an appointment without paying this fee?) It seemed the fee collection took priority over understanding or helping the patient.

The consultation itself lasted around 10 minutes. Rather than receiving a clear diagnosis or treatment plan, I was told the clinician wasn't sure whether the treatment was appropriate and suggested I book another consultation with a different clinician at an additional cost of £185. I left no better informed than when I arrived.

Concerned by the lack of certainty, I sought a second opinion at another reputable clinic (Revitalise Skincare Clinic in Bath). They diagnosed the issue, carried out the treatment, and arranged follow-up appointments all in the same visit. That experience made it very difficult to understand why I had been asked to pay an additional £185 simply to establish whether I could have the treatment.

The way my complaint was handled was just as disappointing. My calls went unanswered, so I had to drive to the clinic to speak to the manager in person. I was promised a response within a week but heard nothing for two weeks and had to chase them myself. The response I eventually received did not accurately reflect what happened during my appointment, including claiming I had declined a skin scan that I was never offered.

Based on my experience, it's easy to see why the clinic often appears to be empty. The service felt inexperienced, the complaints process was unprofessional, and I was left to chase a resolution every step of the way.

I would not recommend this clinic.

30 May 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.

From speaking with our Customer Services team, I believe you have been in contact with us, and I can confirm that a response to your complaint was sent to you yesterday, which if you require resent, we would be happy to do so.

If you would like to discuss your concerns further with a member of our team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

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