Skipton Building Society Reviews 

Good clear advice from femi and for the details given on a follow up procedure

The difference it makes being able to talk to a human so quickly and easily though the online chat service is what makes Skipton really stand out for me. The staff have helped me so quickly with a range of banking queries. Easily the best customer service of a bank I've ever experienced.

Very efficient and prompt help from Megan. Answered all my questions about dealing with maturity options under a power of attorney and arranged an appointment. Nice to be conversing with a real person.

The staff at the Keighley branch are absolutely wonderful. They go above and beyond and make you feel cared for and valued, not only as a customer, but as a person. Betsy is an angel on Earth; the most kind and caring soul I have had the pleasure to meet.

Everything I have needed to do so far with my mortgages has been straightforward. The app is easy to use and very clear.

I used the webchat and Martin give me the exact information I requested and answered all my questions professionally

I visited your Harrow Branch . Paul was very professional, informative , helpful , answer all my enquiries and assist me to resolve my enquiries. Thank you Paul.

Sean helped me out who was very professional and efficient in his help. He displayed an excellent standard of customer service with great diligence in resolving the issue.

Great customer service. I had an issue logging in to my account, and Emily via webchat was excellent at resolving the problem.

Emily was very helpful and speedy in helping me get the process started to withdraw my LISA.

Thank you so much to Abigail Withey, she had endless patience and time for me. She answered all my questions in depth and it was the best customer service I have experienced in a long time! Vote for employee of the month!

Excellent support , quick service and Thank you

Fast, efficient service, thank you.

Couldn't see how to close my Skipton Savings account on line so went on Web Chat. The web chat person didn't know how to do it and wasted 45 minutes of my time. In the end I figured it out myself by basically trying anything! Either they should have better guides for their people, or train them better, or get better people. Will never use Skipton B/Soc again.

I have dealt with Skipton Building Society's Premier Service for me and my families pension and savings. Their service has been fine until the last six months where it's been awful.
I've even had to register a formal complaint and even that has not had any effect or personal response.
Their Premier Team are anything but 'premier', all they do is constantly apologise after weeks and months of phone calls. None of the Team Leaders has rang me back as they all seem to be in out of the office or in meetings!
I have not had anyone actually respond to my requests and am still awaiting any kind of payment from the pension they are currently managing for me for nearly THREE MONTHS!
Skipton state that their business is based on Fairness, but to whom?!
Certainly not this customer.

I had a fiddly niche edge-case enquiry so I needed to talk to a human. Fortunately I was able to do so and it made all the difference because an LLM sure as hell wouldn't have been able to understand my question.

I received quick advice and clear guidance, and the agent helped me find the documents I needed very efficiently.

Telephone call quickly answered and my request was dealt with in a knowledgeable and polite manner. Excellent service, well done Skipton!