SkinSpaceUK Reviews 

893
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local team members are exceptionally friendly, welcoming, and professional, always ensuring that clients feel completely relaxed during every visit. People also appreciate how technicians carefully adjust procedures and communicate openly to guarantee a pleasant, personalized experience throughout their scheduled appointments. However, some customers also noted major frustrations regarding missing refunds for prepaid packages and persistent difficulties communicating with the support team. Reviewers expressed deep disappointment over unreturned payments, unexpected closures, and a noticeable lack of assistance when trying to resolve these urgent administrative issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the therapists as friendly, professional, and... See more

Service

Users describe ambiguous interactions with service as some reviewers report friendly, professional staff and... See more

Refund

Reviewers highlight negative aspects of refund procedures, expressing deep frustration over ignored emails,... See more

Payment

Consumers find payment to be deeply frustrating due to widespread issues with upfront charges for services... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting months of silence,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff at both Reading site and London site good. Have been flexible with appointments even last minute

Rated 5 out of 5 stars

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... See more

Rated 5 out of 5 stars

I had a great experience with Edite at SKINSPACEUK. She was professional, friendly and made me feel completely comfortable throughout the laser hair removal session. Everything was clearly explained,... See more

Rated 5 out of 5 stars

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... See more


3.0

Average

TrustScore 3 out of 5

893 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(893)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been doing sessions of 3D…

I've been doing sessions of 3D sculpting and buttlift with Dee and she has been absolutely amazing!!
She is super funny and very professional, she gave me loads of tips on how to take care of my skin after the treatments and it's been great so far!
Highly reccommended!

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Emily

Amazing experience with Emily, super friendly and chatty which always makes the experience of lazer much easier. Completely cared for my needs and any worries. I keep coming back because the staff are all amazing and always make you feel so welcome. Thank you again team your all doing a wonderful job

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Burns from laser & left with Scarring!

I have been having treatments for laser hair removal here for the past two years, every appointment apart from one has been rushed & no attention paid to the treatments.

The last session I had which was with the same girl that I had my only one good session with due to her coming down from Manchester to Bristol store didn’t go well at all. Throughout the session she could very clearly see I was in pain due to me twitching, tensing my whole body and closing my eyes and making noises like ouch etc. She continued with my treatment & kept saying “ your doing really well etc” after treatment I was in pain on the labia area where I had my session done and the next day I was covered in burn marks. I contacted them and sent pictures of the area in which they sent me a cream for burns I’ve now been left with scarring due to the burns and I’m still waiting for a response from them. I’ve had emails back and forth but tbh the service is terrible and I should probably take this further due to the nature & severeness of the burns this shouldn’t have happened.

I would not advise anyone to go to the store in Bristol as all staff rush treatments , always different staff doing sessions and you will notice no staff stay working in this store for long so something is clearly wrong with this place.

23 July 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Tee,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

Great staff…

I had my treatments done with Emily today. She was so friendly and made me feel very calm and comfortable. Skinspace has got some great staff ☺️

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Laser hair removal

I was seen by the same lady for the first couple of treatments and she explained everything clearly. After a few laser hair removal treatments I am seeing good results with much slower hair growth.

3 July 2024
Unprompted review

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