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Company details

  1. Skin Care Clinic
  2. Pharmacy

Written by the company

Skin Oracle are online skin specialist that can make a difference to your skin! We are authorised stockists of major clinical brands including Environ, Danne Montague-King, Heliocare and more!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star because I couldn't do the plasma…

5 star because I couldn't do the plasma eye treatment because of my skin type, she was very honest, to the point, no fuss and told me how it was, agree didn't drag me on and want greedy for money! I paid nothing for consultation and appreciated a lot the truthfulness of her work! Even tho I couldn't do it, if recommend her because she keeps it real

9 October 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, ordered skinade and never received it, they said I had signed for a package when I 100% never signed or received such a thing, either the delivery company they use have thief's working for them or skin oracle are scammers just taking peoples money and playing dumb, never had this issue with other suppliers and wish I never visited this scam website, beware potential buyers.

25 July 2020
Unprompted review
Skin Oracle logo

Reply from Skin Oracle

Thank you for your review and my sincere apologies for any inconveniences caused by this issue.

I have taken a look into your order and can see a full investigation was raised via the courier, this investigation concluded the GPS location for delivery matched your property. The courier also took a photograph of your property as a delivery confirmation, this image also matches your property.

I can see a claim was raised with your payment provider which was also sided in our favour.

We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry you do not feel that this wasn't demonstrated to you on this occasion.

However, we cannot issue a refund for or re-dispatch a parcel which is logged as delivered.

Kind Regards,

Skin Oracle

Rated 5 out of 5 stars

Good brands hard to find in UK & good service

I have ordered online Colorescience Total Eye from Skin Oracle and the product arrived within a week. This was good delivery time given the Covid19 lockdown and that it was during Easter Bank holidays 2020, plus my parcel was tracked so l could see how far it is from delivery. I even had a query which was answered promptly by the team. Happy with the product and l would use again as I noted that Skin Oracle sells some brands which are very hard to find in UK. Thank you Skin Oracle!

26 April 2020
Unprompted review
Rated 5 out of 5 stars

Skin Oracle has the best selection of…

Skin Oracle has the best selection of top skin care products in an online store,
secure payments via PayPal or credit card, fast proceedings on order dispatch and shipment, tracking and delivery of shipment via Royal Mail in UK and DHL worldwide and very good customer service !
Very happy to order from Skin Oracle now and in the future.

27 January 2020
Unprompted review
Rated 5 out of 5 stars

Good prices and service

I discovered Skin Oracle by chance, via a search engine. I find their prices for cosmeceuticals products, such as Mesoestetic and Skinceuticals are very reasonable and there is usually a discount code when ordering over a certain amount.

Orders arrive well packaged and quickly. I would recommend this website and will continue to use it.

28 December 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased!

Very pleased!
Lost 6 inches overall using the fat freezing and had some great comments on the double chin lift. June is very knowledgable, polite and puts you at ease straight away. I would recommend this treatment to anyone, especially if you are looking for a confidence boost before a holiday. Thank you again!! Rosie.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

LED light facial with June

I had a fantastic LED light facial with June. June was so friendly and offered honest feedback regarding my skin.
She has a very gentle manner and I can’t wait to go back.
June went above and beyond and gave me 25 extra minutes of her time to try new treatments.
My skin is much better already with her advice.

Not only did June let me stay later after the shop was meant to shut I didn’t feel rushed at all.

17 October 2019
Unprompted review
Rated 1 out of 5 stars

FAKE SKINAID

Ordered Skinaid. Price was much cheaper, delivery good, free water bottle included.
But product was a FAKE!!!!!!!! Different taste from the genuine article.
Wrote a similar review to them. However they just included the “ cheaper price and good delivery” bit.
AND THEY INCREASED MY POOR STAR RATING To 5

7 August 2019
Unprompted review
Skin Oracle logo

Reply from Skin Oracle

Dear Jennie

We are sorry to hear you are unhappy with your purchase.

I can confirm the product is genuine. Skinade can also confirm this. The product comes to us direct from Skinade, we then dispatch this to our customers.

I believe you have already spoken to Skinade, however you are welcome to call them on 08451 300 205 or email customerservices@skinade.com to confirm all our credentials.

Regards

Skin Oracle

Rated 5 out of 5 stars

Had a brilliant experience with the…

Had a brilliant experience with the company. Was very surprised and a bit suspicious with the prices on Elemis products but decided to try. I also got an extra 15% off and saved around £150 in total. The order has arrived the next day despite me choosing regular delivery. Very happy with my products and service!

20 October 2018
Unprompted review
Rated 1 out of 5 stars

I have placed an order in May

I have placed an order(WALJSJNAU) in May, and still have not received yet. The worst service ever!!!!

9 August 2018
Unprompted review
Skin Oracle logo

Reply from Skin Oracle

Dear Mao,

We can confirm that your order was placed on the 25th April and that this was delivered by Royal Mail and signed for on the 27th April. If you contact our customer services team at sales@skinoracle.co.uk then they will be able to advise further.

Kind regards,
Skin Oracle

Rated 1 out of 5 stars

Is it a genuine company, from our experience we just don’t know?!?!

We have been using Ultrasun sunscreen products for several years now & rate them highly, unusually sticking to the extreme spf50 before dropping down to the family spf30. We have seen the spf30 sports gel around for a while now & wanted to give it a try, as it was competitively priced on the the SKINORACLE’S WEBSITE we thought now was as good a time as any to give it a go. BIG MISTAKE - Having only recently been on holiday & used this product we are NOT CONVINCED IT WAS A GENUINE PRODUCT. The whole bottle lasted two of us less than six days, stained & ruined several items of specially bought holiday clothes (even though we had been through the bath each night) but more importantly one of us ended up getting BURNT. THE CONSISTENCY OF THE PRODUCT WAS NOT RIGHT. IT WAS A RUNNY LIQUID NOT A GEL AND VERY GREASY. Having looked into this further on our return, the genuine Ultrasun sports Gel spf30 is definitely a gel consistency - this is NOT what we received and we know now that what we received in the bottle WAS NOT ULTRASUN spf30 sports gel so hence we would definitely avoid!!!!

On another note - tried to leave an honest review on their website and it never appeared. Questionable to say the least!

21 June 2018
Unprompted review
Skin Oracle logo

Reply from Skin Oracle

Good Morning,

We are sorry to hear you have been unhappy with your recent purchase from us.

We can confirm we are a genuine stockist of all our brands and if you were to contact Ultrasun direct, then they will be able to confirm this.

If you have any problems, please don't hesitate to contact our customer services team at sales@skinoracle.co.uk

Kind regards,
Skin Oracle

Rated 5 out of 5 stars

Reliable and reasonable company

Used on recommendation and very pleased with service.
Very reasonable prices and prompt delivery. Order arrived 2 days after ordering. Kept up to date with order and shipment. Would recommend and will use again

1 June 2018
Unprompted review
Rated 5 out of 5 stars

Great experience with this company

Great experience with this company
Due to damage to the packaging of the product I had ordered it didn't arrive on time. The company called me to inform me they would send the product out without the original packaging and refund me the charge for my inconvenience.

This company clearly values their reputation and will rectify issues to keep their customers satisfied. Many thanks.
I will be a RETURNING customer for sure !!

2 April 2018
Unprompted review

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