SkateHut Reviews 

568
•
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Although our order wasn’t completed due to low stock, Meg has made sure we have been satisfied with everything. Many options were available on how to complete our order which was a nice touch.... See more

Rated 5 out of 5 stars

The initial ordering and speed of delivery was good. Unfortunately, the packaging and product arrived damaged. I reached out to SkateHut a few times and had no response over 9 days, so this is certain... See more

Rated 1 out of 5 stars

I genuinely wouldn't recommend this site to purchase anything. About 7 weeks I ordered a flicker as a birthday present which still hasn't arrived. I was also in touch with Meg in customer service who... See more

Rated 5 out of 5 stars

Very quick delivery! Initially I did not receive a conformation email (my own fault), so upon contacting the Skatehut team, Meg promptly replied and advised with the progress of my delivery, with... See more

Company details

  1. Skateboard Shop
  2. Skate Shop
  3. Snowboard Shop

Written by the company

SkateHut is a leading international retailer dedicated to action sports equipment and apparel. Established in 2007 as a family business following a vacation discovery of Heelys, SkateHut has grown from a specialized startup into a comprehensive global supplier. Today SkateHut is owned by the company SkatePro. SkateHut.com manages all international orders, which SkatePro are processing. UK-based customers of SkateHut are served from SkateHut in UK via skatehut.co.uk The retailer stocks a wide variety of skateboards, scooters, skates, BMX bikes, longboards, footwear, and protective gear. Designed to cater to every age and skill level, the inventory accommodates everyone from absolute beginners looking for reliable starter gear to seasoned pros seeking high-performance equipment. At the core of the business is a strong commitment to family values, quality, and community. Because the staff consists of genuine skaters, riders, and action sports enthusiasts, the company provides practical expertise and guidance to help customers find the right products. Every brand in the catalog is carefully selected to ensure durability and value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

568 reviews

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4.3

All reviews

(568)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service from Meg

Excellent customer service from Meg. I had a question and she answered quickly and solved my problem better than I had expected. Great customer service always makes go back to that shop and I will definitely shop with skatehut again. Thank you

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, made a few blunders when ordering, ended up ordering to wrong address and duplicated my order, everything sorted by customer services, and my item delivered to the correct address, Thanks!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company with very cool stock

Great company with very cool stock. I ordered a pair of trainers that weren't quite right for me and spoke to two very lovely people in after-sales, Katie and Meg, who were brilliant at resolving my issue. Thank you.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

We had an issue with our order and Meg…

We had an issue with our order and Meg was absolutely amazing at helping sort this, she offered two solutions straight away, always quick with replies and very helpful with everything! And has made returning our order easy, thanks so much! Dated for today but first made contact 18th of April.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service(Meg)

I was curious about my order so I sent an email to them. Suprisingly I got instant replies within a day! Meg was extremely helpful. At first I was a bit skeptical as reviews were saying that they don't reply?! I was very happy when Meg gave brilliant service!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Meg .

Huge thanks to Meg .. I made a mistake on my order it was sorted out for me at no extra charge . Great to deal with very professional . I’d Highly recommend skate hut I’ll be a returning customer

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Daughter's birthday skates.

Daughter's birthday skates.

Ordered on the Monday and arrived on the Wednesday. They haven't been tried yet but the Rio skates look great. Low boot style and look quite comfy as far as skates go.

Did reach out by email as I was concerned they wouldn't arrive on time. Meg replied quickly several times and was very helpful and polite.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Express delivery - paid but never dispatched!

I placed an order more than a week ago & paid express delivery.

It hasn't even been dispatched more than a week later, showing as "Processing" on their website. I got in touch with Meg and was told they were looking into it.

That was 4 days ago and I've heard nothing since, have tried to chase several times but haven't received a response or an ETA. There's no phone number to call for online orders, so I'm stuck!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have had a problem with my delivery but the customer service have been really good. Meg was very helpful and helped me sort out my delivery issue and was quick with getting back to me.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Problem with order

I had a great response from the team ( Meg ) was helping me a problem with my order. Clearly explained what was going on and what the outcome would be.

15 April 2025
Unprompted review

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